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Roll's Auto Sales
- Used Car Dealers
- Philadelphia, PA
About this business
Location details
6547 Frankford Ave, Philadelphia, PA, 19135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 7:00 p.m. | |
| Tue | 9:30 a.m. to 7:00 p.m. | |
| Wed | 9:30 a.m. to 7:00 p.m. | |
| Thu | 9:30 a.m. to 7:00 p.m. | |
| Fri | 9:30 a.m. to 7:00 p.m. | |
| Sat | 9:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I purchased a 2010 Ford Fusion form them at the end of January and since then the car has been nothing but problem, first I have to replace injector circuit 4 then a month later injector circuit 1 goes and the car needs a tune up and spark plugs, I called rolls when the first injector was replaced and the put me on hold and hung up! Then called back left message no respond. They are out here selling Lemons. My next step is to get an attorney cause the car is not worth the payments and the repair cost!
I specifically asked if I could reapply without having my credit pulled. Stated I could provide my updated report. Was told yes. Spoke with Mike. He couldn't pull me up and asked me to do another application. Didn't think they would run my credit again, but they did. Had i known, I would not have reapplied. That defeated the point of me reaching out again. Not to mention, no-one has even called me back. So now, here i am, with no response on my application AND an inquiry I was trying to avoid. And to think, I've been recomme... read more
Salesman lied to my face and changed the price after we originally had agreed on a price. Then when I said I wasn't paying that he called me back and said the car was sold which was a lie. It is still up for sale today and has been for almost 80 days. These guys are cowards and snakes and I would never recommend anyone to them.
Business response:
Victor, I am sorry that we were not able to make a deal with you. You contacted us by telephone and offered a low price for the vehicle. You never came up to our dealership and there was no agreement in place about the price. Since we NEVER negotiate prices over the phone and you were NEVER here, how exactly did someone lie to you? Below is a photo of the nice people that actually bought the Audi just yesterday with Dylan in the picture right with them. Looks like he told you the truth about selling the vehicle, yet you accu... read more
I just bought a 2011 Buick enclave from rolls auto today and they honestly couldn't have done a better job , no other place will ever earn my business rolls for life !!
I purchased a 2011 Ford Edge from here in August 2016. The sales process was good and my experience at the dealership was great. However now I am having issues with the vehicle itself. I am in need of a $2500 replace to the car's computer which is not covered by the warranty. This issue started 4 months ago but took a while to diagnose as it was intermittent. Additional problems are the sun roof won't close, the door won't register shut leaving the light on, and the gear shift keeps getting stuck. I left 2 messages for the ... read more
Business response:
I am very sorry to hear about this situation. We know that the warranties cover engine, transmission, and drivetrain. I will surely look into what upgrades are needed to include the computer as well. I thank you for pointing this out to me. As far as the manager not calling you back goes, that is not our standard. We always try to respond to everyone and handle any problems that may arise. I assure you that I will get to the bottom of this and find out who is responsible for the lack of communication. I thank you once more f... read more
STOP! Wait! Don't do it! I wouldn't recommend anyone shopping at Rolls Auto they sold me a car that need 10,000 worth of work. I found this out after taking my car to the dealership because my engine light was on because I needed a timing chain and prior to getting that fixed I needed a rack & pinion a couple months after buying the car. Tried to trade the shit in and now I'm in an upside down payment because of all the negative equity. Thanks for selling me the bullshit!!!!!!! Wish I never went there.
I went there numerous times. One I told I was approved to get a car then the following day my salesman wasn't there so I asked what was up, they told me to fill out another credit approval fed me some bs and told me he isn't the finance manager and started givin me an attitude. I feel like they don't respect veterans cuz this happend on Veterans Day. I will never ever go back to this dealership
Business response:
Jay, I am a bit confused. For starters, Veterans Day was over 6 months ago, why are you only addressing your concern now? Secondly, we always have at least 5 sales associates present on the lot, and there is always a sales manager and a finance manager present. Furthermore, we never tell anyone that they are approved without running an application through the banks first; I checked the history, and there is no record of you ever filling out one. No one here is trained to give anyone any attitude, we always try to help everyo... read more
Frequently asked questions about Roll's Auto Sales
How is Roll's Auto Sales rated?
Roll's Auto Sales has a 4.7 star rating with 3,105 reviews.
When is Roll's Auto Sales open?
Roll's Auto Sales is closed now. It will open on Monday at 9:30 a.m.