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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Halibut was very overcooked. Drinks - awesome.....
Business response:
We apologize for the overcooked halibut, Mark. We're glad the drinks impressed you. Your feedback helps us improve.
The staff were kind, attentive, and helpful throughout our visit. Unfortunately, the food and drink prices have gotten incredibly high—nearly $20 for a martini! The prime rib was disappointing and lacked flavor, and the lobster was surprisingly small considering the $93 price tag. We were also seated near a large group that was quite loud, which was especially noticeable in such a small section of the restaurant. Overall, the service was great, but the quality and atmosphere didn’t seem to match the prices.
Business response:
Thank you for taking the time to share your detailed feedback with us. We truly appreciate your kind words about our staff being attentive, kind, and helpful throughout your visit — we will make sure to pass along your compliments to our team, as they work hard to provide great service. That said, we sincerely acknowledge your concerns regarding the high prices and the disappointing food quality. We completely understand your frustration, especially when the prime rib lacked the flavor you were expecting and the lobster did... read more
Business response:
We're disappointed to hear about your experience.
Business response:
We appreciate you taking the time to provide your feedback, Cassey. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
service was good and all staff was professional. The food however was not good and the price is high. our Prime rib was tough and the lobster escargot half of it was complete mush and inedible.
Nice setting, great servers. Portions are good. Did not enjoy my filet nearly as much as I would have liked as it was tough and flavorless. Sides were good, my guests food was good. Not a bad place to eat, but don’t recommend the filet
Business response:
We value your opinion, Jason. We're glad you enjoyed the setting, servers, and sides. We're sorry the filet fell short — your feedback helps us improve.
Food was really not good at all. The Mac and cheese was dry, ynderseasoned and not enough cheese. The Ribeye was not rhe best ribeye evwr, it tasted very beefy and underseasoned in bites. The salads were good and the halibut was decent. Our server was great. We were celebrating a birthday but they never brought us our dessert which was also a bummer
Business response:
We sincerely apologize for falling short of your expectations during what should have been a special birthday celebration. We are truly sorry to hear that the Mac and cheese was dry and under seasoned, and that the Ribeye did not meet your expectations either. We understand how disappointing that must have been. We are glad to hear that the salads, halibut, and your server were highlights of your visit, but we recognize that the overall experience was not what it should have been. Most importantly, we deeply regret that your... read more
Waited a long time to be seated - no one at reception. Waiter was slow and inattentive. Steak was cold. Presentation awful - just blob of steak on cold plate. Didn’t get sides right. Very disappointed.
Business response:
Please accept our sincerest apologies for the poor experience you had with us. We are truly sorry to hear that you had to wait a long time to be seated due to no one being at the reception, and that the service from your waiter was slow and inattentive throughout your visit. We completely understand your disappointment, as this is clearly not the level of service you deserved. We are also very sorry to hear that your steak arrived cold and that the presentation did not meet expectations, with the steak being served on a cold... read more
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 5,170 reviews.
When is Roxy open?
Roxy is closed now. It will open tomorrow at 5:00 p.m.