Rumpke - Dayton District Office

Ricky M 

on BBB

a month ago

My garbage can did not get picked up Friday AM that was put out by the street Thursday PM. So I called customer service and was told it will be 24 to 48 hrs to get it picked up. Monday morning, I called and was told by customer service that the trash would be picked up end of work day. I called customer service at *** and they said pickup was still going on until 6PM. Still not picked up. I called customer service Tuesday morning and they were getting a supervisor involved and it would be picked up by 3PM, still not picked u... read more

Kyle V 

on BBB

a month ago

******* terrible company terrible family name terrible service its an issue every week with trash pick up they leave nasty food an trash all over your yard an driveway 0/10 been dealing with them for 3 years now I hope they go out of business truly 

cyberrat 

on BBB

a month ago

If it's not missed trash it's leaving half the trash behind...when you call them they say leave it out they will come back and pick it up...well that happens days later if your lucky..we had trash pick up for years on Tuesday But they switched us to Friday so now when they miss the trash its left for days to smell up your front yard. 

A. G. 

on BBB

a month ago

They will take your privately owned trash can then, then say sorry not our responsibility, rent our can 

Ian C 

on BBB

2 months ago

Rumpke double charged me for 2 years to rent a trash can. When I discovered the error, I asked for one year of credit. They refused. So I bought my own trash can and asked to cancel my rental. They said to leave the can out on my curb or else they would charge me $50 if they tried to pick it up and it wasn't there. The can was out front for more than 2 weeks, at which point we had to call them again and then they picked it up. Then Rumpke charged me for an additional month of trash can rental. I'm so happy to have my own can... read more

Iva S 

on BBB

2 months ago

Rumpke has changed 100 per cent the customer service has dropped tremendously. I am in the process of cleaning out my relatives house that has passed away. I started in march and have been paying the trash bill. I had about 7 mattresses and box springs and a recliner chair to be picked up by trash. I have had Nothing but issues and have had to call the office about 10 times and customer service was very ugly, rude and very persistent. I had last pickup 2 weeks ago and they did not pick up because there were totes and no one ... read more

Jarod H 

on BBB

3 months ago

I help take care of a church camp that has 100+ people a week throughout the summer. After multiple missed pickups, overflowing dumpsters, and non returned phone calls and text messages from the Sales Rep or supervisors, Rumpke decided they would no longer be servicing us. Without any notice, they came and took the dumpsters leaving us with no place to put our trash. No warning at all, just gone. Four weeks left in the season, a new group starting next week, and we are left scrambling to fix it because Rumpke can’t do the jo... read more

Cassie R 

on BBB

3 months ago

Rumpke missed my pick up for 2 weeks straight but got everyone else on the street. I called after the first missed puck up and they told me it would be collected in 48hrs. They never came. Week two cam and passed. Still no pick up. Called customer service back. Absolutely no reason or accountability for taking your $$ and not giving the service you paid for. No attempt at resolution just another empty promise to pick it up in 48 hrs. We canceled service and all we got was "ok, it that all".....They do not care about keeping ... read more

Amanda B 

on BBB

3 months ago

These people are constantly not picking up my trash!! Paying them an arm and a leg for what? It’s ridiculous!! Rumpkes a joke!!