Rumpke - Dayton District Office

Sherry T 

on BBB

9 months ago

RUMPKE SAID THEY DIDNT PICK UP MY TRASH BECAUSE THEY THOUGHT IT WAS MY NEIGHBORS TRASH CAN, SO NOW THEY CAN ASSUME, *******AND *****DO SELL THE SAME TRASH CANS AND COLORS. I HAVE HAD THEM FOR MANY YAERS WITH THE SAME 2 TRASH CANS MIND YOU BUT ALL OF A SUDDEN, THEY KNOW ITS NOT MINE SO THEY DONT TAKE IT FOR 2 WEEKS. THEIR ARGUEMENT WAS THE DRIVER THOUGHT IT WAS MY NEIGHBORS. REALLY!!!!! 

Mark S 

on BBB

9 months ago

I'm so happy there was another option. We have had rumpke for a little over a year. They would either miss our pick up all together, or just take one can, or randomly do their job. We would call and the customer service was nice but they continued to fail miserably. When I asked for the person in charge of the trucks to call me I never got a call. The last straw was when the rumpke truck nearly ran my wife off the road after only taking one can ... again. Canceled their service. They are all proud of being a well run company... read more

Todd M 

on BBB

9 months ago

They missed picking up my dumpster on 12/3/2024, I called to inquire about a credit and was told that they would look into the problem, of course no one called my back. I called on 12/19/2024 to inquire about a credit and was informed that they had denied the credit saying that the trash in the dumpster was frozen to the bottom of the dumpster. There was over 2 feet of trash in the dumpster, for it to be frozen to the bottom of the dumpster there would have to have been nearly a cubic yard of water. We did not have enough pr... read more

Andrew M 

on BBB

9 months ago

Billed 6 months after I cancelled service, immediately applied to my credit report. Had to pay $100 to have them remove. I thought extortion was illegal. 

eric b 

on BBB

9 months ago

I've had a horrible experience with Rumpke and it doesn't seem to end. After they've neglected to pick up my trash about a half dozen or more times in the last year I finally terminated the service. Now they're holding a credit of mine and won't release it until the garbage cans have been reclaimed. No different than the trash service, they aren't picking up the cans as scheduled. What can I do at this point? Stay away from this company they are horrendous. 

Denise P 

on BBB

9 months ago

Horrible Service. Did one billing cycle with them. 7 times they missed my trash and I had to call in to have it picked up. I would watch them stop at the 2 houses prior to mine and get the trash. It was still dark. Their headlights lighting up the big ol Rumpke can at the end of my drive and they would still drive on past. The supervisor assured me at time #5 it would not happen again. At time #6 I said if if happened again I was canceling. the following week it happened again. I have now cancled. It has been 12 days since I... read more

Eric W 

on BBB

10 months ago

The worst trash pick-up service ever. For 3 of the last 7 weeks, the trash has not been picked up from my house. This includes Oct. 24th and Oct 31st. During trash pickup on Thursday, Nov 7th I actually stood outside and gave the trash man $20 to pick up my trash (we are under contract with the city of *******). I said "please pick up my trash".November 14th my trash was not picked up again. I called at 5:50 PM on Thursday, Nov 7th and was told that my trash would be picked up within two business days. I called again on Mond... read more

D. P. 

on BBB

10 months ago

DON’T USE THEM! They recently bought out our local waste disposal company and picked up last week just like the former company did on Friday. We received a card in the mail that stated starting this week we will be picked up on Saturday. Not picked up neither was our neighbors. The people on the route were picked up. We are the only two houses at the end of our street so I guess they decided it wasn’t worth their time to come get our trash. This was part of the reason why when the local company opened I moved my service to t... read more

Clorien B 

on BBB

11 months ago

On 10/17 our entire street did not get trash pickup as scheduled. I live in a community that we pay trash with rent monthly. I called and received a message the next day. The message said the trash would be picked up in 48hrs. She forgot to add that this does not include weekends. Well l called today 10/21 and was told that it will be picked up by end if business today. They have done this at least three times since April. Then make you wait until the next week. Trash bins are overflowing at this point and makes the communit... read more