Rumpke - East Area Office

3.7

Waste Management Solutions
Columbus, OH

About this business

Government Waste Management Solutions

Location details

476 E 5th Ave, Columbus, OH, 43201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

3.7947 reviews

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Bill J

3 years ago

All our Rumpke drivers are great. The service is wonderful.

Chuck S

3 years ago

we have had this service for years. we enjoy the "any week" bulk pickup. a simple phone call to let them know. best garbage service we have ever had.

Donna C

3 years ago

Our ******* service has been perfect for the 30 years weve been a customer. They allow us a pause when we go to ******* for the winter and they have never failed to pick up. I just wish they had pickup for recycling in our area. Maybe someday. A big thank you to the drivers, who have an often nasty job. We appreciate you!

Travis P

3 years ago

Rumpke has been excellent. The drivers are friendly and courteous and billing is straightforward quarterly payments. Recent addition of fuel charge has increased cost, but they are still more economical than competitor Waste Mgmt.

Jim S

4 years ago

For once, I'm pleased to write a POSITIVE review! Yesterday I called Rumpke to make arrangements to have my old water softener system picked up with the normal collection this date. The customer service person billed my credit card $22.50. She mentioned the charge was for 'water softener," but made NO mention of any weight restriction. This morning the empty brine tank was collected, but the heavy resin tank was left behind. After contacting Rumpke customer service I was told there was a 50 pound limit, which would preclude ... read more

ann c

5 years ago

Always picks up our trash on scheduled date. Never any trash blowing around the yard after they pick up. Container is in good shape, no cracks and wheels aren't broken.

ALL-PROBROS A

3 days ago

Worst customer service I have ever been apart of. Never collect the trash on time and always and excuse as to why it didnt get done. I would avoid them at all costs!!

Business response:

*****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ******************************************** include additional details about your experience, as well as your full service address. Thank you.

demetrius t

a week ago

I’ve had ongoing issues with Rumpky Trash service. On several occasions, my trash was not collected while everyone else on my block’s trash was picked up. Initially, I was told my trash cans were too heavy, which led me to purchase two new trash cans at $100 each. This was frustrating, especially considering that my 12-year-old daughter regularly takes the trash out as part of her chores, so weight has never truly been an issue. After replacing the cans as instructed, my trash was still missed again, while every other home o... read more

Business response:

At Rumpke, people come first. Respect, equality and integrity are cornerstones of Rumpke’s business. Compliance is paramount. The issues described here are extremally troubling and certainly not acceptable at Rumpke. We would like to know more, so that we may take appropriate action. Please email additional details or specific contact information to *********************. We will make every effort conduct a full investigation. We are committed to doing the right thing. Thank you for your time.

Kristy K

2 weeks ago

I canceled my trash service through the website. I did not get a confirmation, so I reached out again. They said they did not receive it but canceled my service. Then I get a bill for services that I did not use. They still charged me for services till they officially canceled the service. I reached out to them to fix this mix up and they wont reverse the charges.