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Rumpke - Monroe County Resource Recovery Facility
- Waste Management Solutions
- Bloomington, IN
About this business
Location details
5220 S Production Dr, Bloomington, IN, 47403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 4:00 p.m. | |
| Tue | 6:00 a.m. to 4:00 p.m. | |
| Wed | 6:00 a.m. to 4:00 p.m. | |
| Thu | 6:00 a.m. to 4:00 p.m. | |
| Fri | 6:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Im extremely disappointed with the service Ive received from Rumpke regarding a stolen trash can. Our can was taken in early September, and although the collection crew noted the serial number and promised a replacement, nothing arrived. I followed up by submitting the online form for lost/stolen cans not once, but twice and received conflicting emails. One said a can would be sent, another told me to reapply.Weeks passed with no resolution. Eventually, I received a call saying a replacement would arrive on October 24th. Tha... read more
No communication, no customer service, and a lack of all accountability. This company is worse than the trash they collect. I truly hope Waste Management and the other waste companies knock this company off the face of the earth. Would we miss them it they crumbled? No, we would probably celebrate!
Business response:
******, your review is very concerning to **. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
For the 3rd time, our recycling has not been picked up. Our garbage is picked up but not the recycling. I have to take time out of my day to call and notify someone. Rumpke will state that someone will be out to pick it up the following day and no one shows up. So I call in again and leave a message and NO ONE calls back. We are not even discussing that the trash pick up drivers will sometimes pick up the recycling too and mix it all together. So essentially we have 2 large garbage cans. Good luck getting a call back. Rumpke... read more
As a residential customer with Rumpke for 2-1/2 years, my weekly trash has not been picked up 4 times during this period. Last time was this past week. Scheduled pick up was for Friday Sept. 5, but trash was not picked up. Next door neighbor's trash was picked up each of the 4 times that mine was not. Called Rumpke Customer Service on Sept. 8 and Sept. 9. My trash is still setting in driveway. All invoices have been paid on time. Keep asking the Customer Service rep why my trash was not picked up, but neighbor's trash was. G... read more
Business response:
*****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
This garbage company picked up my TRASH cans and ripped out my grass with the machine they use to empty the trash into the truck. I have called their Garbage Maintenance guy named *****(Still No call back). Called there customer service line 2x and still no call back to fix my grass there employee destroyed. It has been over 3 weeks and no response. I even called ********* since they don't want to do there job correctly This is unacceptable. I have had many complaints about this company. They are unprofessional and seem to n... read more
Business response:
********, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
My garbage can did not get picked up Friday AM that was put out by the street Thursday PM. So I called customer service and was told it will be 24 to 48 hrs to get it picked up. Monday morning, I called and was told by customer service that the trash would be picked up end of work day. I called customer service at *** and they said pickup was still going on until 6PM. Still not picked up. I called customer service Tuesday morning and they were getting a supervisor involved and it would be picked up by 3PM, still not picked u... read more
Business response:
*****, we apologize for your experience. On the rare occasion that a missed pickup occurs, we are always more than happy to come back out and make things right. We are sorry to hear that, in this instance, that process did not go so smoothly. If we can be of any assistance, please give us a call at **************. We want to ensure your satisfaction.
******* terrible company terrible family name terrible service its an issue every week with trash pick up they leave nasty food an trash all over your yard an driveway 0/10 been dealing with them for 3 years now I hope they go out of business truly
If it's not missed trash it's leaving half the trash behind...when you call them they say leave it out they will come back and pick it up...well that happens days later if your lucky..we had trash pick up for years on Tuesday But they switched us to Friday so now when they miss the trash its left for days to smell up your front yard.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
They will take your privately owned trash can then, then say sorry not our responsibility, rent our can
Business response:
******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Frequently asked questions about Rumpke - Monroe County Resource Recovery Facility
How is Rumpke - Monroe County Resource Recovery Facility rated?
Rumpke - Monroe County Resource Recovery Facility has a 3.8 star rating with 899 reviews.
When is Rumpke - Monroe County Resource Recovery Facility open?
Rumpke - Monroe County Resource Recovery Facility is closed now. It will open tomorrow at 6:00 a.m.