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Rumpke Waste & Recycling
About this business
My experience is with Rumpke for my business trash, and at every step they have been an absolutely horrific company to deal with. Customer service is awful and will be rude or dismissive, the latest call included her constantly talking over me and cutting me off and even flat out trying to argue with me about things. Their pickup is spotty at best, the prices are significantly higher than ********or **, and their contracts, good lord their contracts! So, the contract can only be canceled by certified letter, and the letter h... read more
Business response:
******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Rumpke picked up my trash at 11:17 PM. I spoke with a customer service representative who said she was a Supervisior. She said Rumpke does as it pleases. if you do not like it, get someone else to provide service. It appears Rumpke dos not want or need this customer.
Business response:
****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
We have had a very frustrating experience with Rumpke Waste & Recycling. Our contract was signed by us on 4/25/2023, but not executed by Rumpke until 5/3/2023. Additionally, the contract period is nowhere stated on the agreement; only the signing dates are stated. The agreement states that cancellation requires a written notice 60-90 days prior to the end of the term. When we contacted them in May 2024 about obtaining other services and informing them that we would be cancelling our services. When we contacted them again in ... read more
Business response:
*****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Very unprofessional leaves trash all out over the ground sometimes not even picking up all of the trash that you set out throws trash bins in yards, and in the street! not to mention they went up on their price for picking up bulk items $50 per item. That is very expensive definitely for low income families. Three items equal $150. The price for picking up bulk items was just $20 so they went up a whole $30! With no notice to the public! And this is for the ****Ohio area
Business response:
*******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional details about your experience, as well as your full service address. Thank yo
Trash has only been picked up twice in 2 months. Bill has always been paid on time. I've paid for services im not receiving. I've called multiple times just to be told to give them 48hrs to return and still nothing.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service, let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
Company has missed pick ups numerous times. Latest excuse, driver claimed my road was flooded. This is a lie. It only floods on one part of my road. Road was not flooded on my pick up day. I drove the road myself in the morning (6:45am) and in the afternoon (4:30). I did notice that my neighbors trash was picked up.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service, let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
Absolutely terrible service. I’ve called in now (6) times all for the same reason. 1 or more of our trash cans have been missed every single week for the past 4 months. It’s always the same, I pay for service then they call in when they miss and they tell me they’ll get back out there within 24-48 hours. But don’t show up until the following week o the normally scheduled day.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
They didn’t pick up my trash last week but they picked up all my neighbors trash. I called two times and they were supposed to pick it up in 24-48 hours. That would’ve been no later than Tuesday but here it is Thursday and it’s still not emptied. The trash runs again tomorrow so I’m hoping they get it this time.
Business response:
Your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
I have a business account and my dumpster has not been emptied (no service since Dec18th, time of writing review is Feb 13th, total of 5 missed services. I called on Dec 18th and they said would send them out to pick up. I called again on Jan 1 which I was told same thing and they would research and possibly give me credit. Called again on Feb 12th and was told that driver said had ice on my drive. That was a blatant lie I took pics of entire drive as requested by customer service and emailed then called to confirm they rece... read more
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
Frequently asked questions about Rumpke Waste & Recycling
How is Rumpke Waste & Recycling rated?
Rumpke Waste & Recycling has a 1.9 star rating with 347 reviews.
When is Rumpke Waste & Recycling open?
Rumpke Waste & Recycling is permanently closed.