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Sandstone
- Apartments
- Waco, TX
About this business
Location details
5101 Sanger Ave, Waco, TX, 76710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter This has been the worst move that I made. I been here four days and everyday I been putting a work order in for something that was not fixed. Everything should have been fixed before I moved in. I feel like it's just going to get worse.
DON'T BE FOOLED BY THE PRETTY LANSCAPING OR NICE PAINT! 1) When we moved in the apartment had intense cigarette smell that we were never notified of the last tenant smoking in the house about and they refused to fix the problem, 2) The HVAC is obviously from the 70's or 80's when the property was originally constructed. It's completely brown with rust and the filters don't prevent dust from spreading through the house. It's visible on the ceiling near all vents. 3) We were directly LIED to when they said the pool had been cl... read more
Business response:
Thank you for reaching out to us. Our team works hard to address the needs of our residents, and we are sorry to hear that you are displeased with our efforts. When you have a moment, please contact us at admin@tamresidential.com so we can personally address your concerns about cleanliness, the HVAC system, and the pool. In addition, we would like to learn more about your comments regarding the termination notice so we can clarify any misunderstanding that may have occurred. We look forward to connecting.
Spend more somewhere else AC never worked good enough to keep the apartment luke warm. Maintenance can't fix them. They want to constantly raise the rent with no improves to justify the increase.
Business response:
We appreciate your frank feedback about your experience. It's disappointing to hear that you are displeased with the maintenance of your air conditioner, as well as changes to pricing. We want all of our residents to enjoy comfortable homes, and we would appreciate the opportunity to hear more about your observations. At your convenience, please connect with us at sandstonecm@peakliving.com. Thank you.
Moving Out is the end of the world If your looking at renting an apartment don't let the good reviews of the current residents fool you. As soon as you try to move out they will hit you with every charge they can. Plus the office staff doesn't even know what they can and can't do when your putting in your notice to leave especially if you have multiple people on the lease. especially if your a first time renter DO NOT rent a place here the space for the price doesn't even make it worth it.(in addition the "corporate office" ... read more
Business response:
We are very sorry to hear that you have not had a positive experience during your time at Sandstone. Our top priority is to provide the best service possible to everyone in the Sandstone community, and we apologize for any frustration you may have felt during your experience. Let us work to make things right! If you are ever curious about move-out costs, we are more than happy to set up a time for you to come by the office and we will explain any charges. We encourage you to reach out to the community manager at manager.san... read more
Frequently asked questions about Sandstone
How is Sandstone rated?
Sandstone has a 3.9 star rating with 269 reviews.
When is Sandstone open?
Sandstone is closed now. It will open on Monday at 10:00 a.m.