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Sanremo The Italian Restaurant
- Restaurants
- Bath
About this business
Location details
15 High St, Bath, BA1 5AQ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 10:00 p.m. |
We had the Sea Bass & Carbonara, both excellent quality and very obviously freshly cooked, fantastic!
So disappointed booked a table for 11 people 50th celebrations. Pre paid and pre ordered a week before as asked. Arrived to be seated ordered drinks, asked after our starters after 45 mins, we were given 2 plates that belonged to another table and were cold. Spoke to a manager who proceeded to tell me how busy they were downstairs! Mains arrived before starters were cleared away, Food was not great, not happy & very disappointed.
Business response:
Hi Joanne, thank you for taking the time to share your feedback. We’re truly sorry that your 50th celebration with us was so disappointing, especially after you had pre-paid and pre-ordered in advance. The delays, incorrect starters, cold food, and lack of care you describe are not the standard we aim to deliver, and we completely understand your frustration. We’ll be reviewing this with our management and kitchen teams so we can understand exactly what happened and ensure it doesn’t happen again. We would really appreciate ... read more
We went for a birthday dinner, we asked the restaurant to do something for the birthday girl, they said they would. Food was awful - one pasta dish was really sweet with biscuits on it, the meatballs were overcooked and sauce was sweet and gloopy. The restaurant made an effort of several other birthdays throughout our time there but forgot about our request until we refused to pay the service charge when we asked for the bill a while after our plates had been cleared. Restaurant is more style over substance.
Business response:
Hi Clare, Thank you for taking the time to share your feedback. We’re very sorry to hear that your birthday celebration did not meet expectations. This should have been a special occasion, and we regret that both the food and service left you disappointed. Your comments regarding the overall quality of the food have been shared with our kitchen team for review. It is particularly disappointing to hear that your birthday request was overlooked, especially after it had been discussed in advance. We completely understand how fr... read more
I’ve eaten here before and it’s been great, I don’t really know what’s happened in the interim since we last ate here, but sometime-thing has gone wrong. I ordered chargrilled oysters with Nduja Butter as a starter, but the oysters arrived cold (raw), not cooked at all, and there was some type of cold spicey-ish sauce sprinkled on top!!! My main of Carbonara came with pasta that was undercooked. I’m really disappointed as I was looking forward to my meal and this normally excellent restaurant.
Business response:
Hi David, Thank you for your honest feedback, and I’m very sorry to hear that your visit fell so far below the standard you’ve previously experienced with us. What you’ve described with the chargrilled oysters and the carbonara is clearly not acceptable, and I completely understand your disappointment, especially when you were looking forward to returning to a restaurant you’ve enjoyed before. We take comments like this very seriously and will be addressing your feedback with our kitchen team straight away. This is not the l... read more
This was one of the worst italian meals ive experienced. Pasta was bland and the service not great. I wouldn’t recommend this place.
Business response:
Hi Sarah, Thank you for the review. We are truly sorry that your visit did not meet your expectations. These are not the standards we aim to deliver and we will be reviewing this with the team so that we can improve. We would really appreciate the opportunity to learn more about your experience and to rectify the situation. If you are open to it, please reach out to us directly.
Beautiful setting hut our service was very slow and there were lots of fruit flies as we were sat by the bar when mentioned to the server just ignored but was acknowledged later on leaving by the manager
Business response:
Hi Sarah, Thank you for visiting us and leaving a review. We are truly sorry that your visit did not meet your expectations and these are not the standards we aim to deliver. We acknowledge the impact that this had on your daughter's Birthday celebrations and would really appreciate the opportunity to make this right. If you are open to it, please contact us directly.
Lovely restaurant with friendly. Unfortunately, falls short on the food. Partner had venison which he enjoyed, but wasn’t great. I went for pollo Milanese, thinly fried chicken with fresh halved tomatoes, Parmesan and rocket……sadly sides had to be ordered seperately and it didn’t come with a sauce (none of the sides would have gone with it), really could’ve done with a nice tomato sauce as it was very dry and monotonous to eat!. Definitely not worth the money.
Business response:
Hi Mark, Thank you for dining with us and taking the time to leave feedback. We are really sorry that the food did not live up to your expectations and these are not the standards that we aim to deliver. We would love the opportunity to rectify this. If you're open to it, please contact us directly.
We had a table booked for 18.15 on a Saturday evening. We were put upstairs, it was awful there were no other tables seated up there. There was no atmosphere at all, there was a door wedged open behind us where they were scraping plates. Not a great experience.
Business response:
Hi Kaye, Thank you for the feedback, we really appreciate it. We are sorry that the upstairs room did not live up to your expectations and we will share this feedback with the team. We would love to rectify this. If you are open to it, please reach out to us directly.
Had booked a table for my sons 30th and were put in a room upstairs with absolutely no atmosphere and really dingy- I had taken my son there before and he had wanted to go back as the restaurant was so lively and loved the restaurants decor- I had arranged before hand to have a birthday dessert and candle, I had told the waitress who it needed to go to- they forgot to do it and had to be nudged then gave it to the wrong person!
Business response:
Hi Mills, Thank you for taking the time to share your feedback. Please accept our sincerest apologies that your son's birthday celebration did not meet your expectations. We are sorry to hear about the mishandling of the birthday dessert - we understand how much personal touches can enhance a special occasion. Your comments have been shared with our team so we can ensure better communication and greater attention to detail moving forward. We are glad that you enjoyed the food and we truly hope that you will visit us again so... read more
Frequently asked questions about Sanremo The Italian Restaurant
How is Sanremo The Italian Restaurant rated?
Sanremo The Italian Restaurant has a 4.7 star rating with 2,381 reviews.
When is Sanremo The Italian Restaurant open?
Sanremo The Italian Restaurant is closed now. It will open at 11:00 a.m.