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Santa Clara Animal Hospital
- Veterinarians
- Eugene, OR
About this business
Location details
2510 River Road, Eugene, OR, 97404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 12:00 p.m. | |
| Sun | Closed |
I received a letter today from this clinic about how I treated their staff. I haven't been in contact with their staff in months, except to attempt to schedule shots. Let me say I have had two pets put down at their clinic. It was extremely stressful and their response was cold and uncaring. I was crushed the last time this happened, but continued to go there, spending hundreds of dollars for medicines and vitamins for my dog. This letter is a travesty. I just want to warn pet lovers about these people who care so little abo... read more
Business response:
Hi Jack, Although some time has passed, we still have great sympathy for the loss of your pets and understand how deeply painful those moments are. Over the years, our team has worked hard to support you and your pets with compassion and care — even in some very emotionally charged circumstances. However, there have been repeated instances of aggressive, hostile, and unacceptable behavior toward our staff — some of which you’ve acknowledged and apologized for in the past, including your conduct after one of your pet's euth... read more
They have sold to National Pet Corp and priced even higher than they were. I am changing vets to a locally owned veterinarian. 7 month old puppy spay. micro chip and rabies cost me $1031.
RecommendedAll thanks to the great herbalist that help me to get back my husband I thank you so much because you man of your words than anything he said will be done is a very good man I want to use opportunity thank herbalist uwawal and God shall bless him for getting my boyfriend back he is back to me now I didn't believe this at first until I put effort now my husband is back I thank herbalist uwawal for the great work He has done for me I want him to keep doing this for other people are so that you can do it for me to thank you. ... read more
they were very expensive and never offered a discount or anything for a first-time pet owner
Business response:
Hi Carry, thank you for your feedback on google and facebook. As a small business, we strive to do our best to support our community and staff. If it were up to us, we would treat every pet for no charge! While we know this is not an option, we do want to help pets to the best of our ability. Please let me know if I can be of service in the future as I can help facilitate payments. All my Best, Julia, Hospital Manager
lies about prices and will change them on you when you show up. charges 60 for visit but the wellness checks are complete garbage. Santa Clara animal hospital takes advantage of pet owners do not use them your better off somewhere else.
Business response:
Hi Ruben, quite a few colorful reviews you have left us. Our quote still stands. A neuter with vaccinations. The quote we have is on file. No bait and switch here. This team is passionate about what we do. Honesty is of extreme importance. Please give me a call if you wish to discuss this further. Julia, Hospital Hugo Ferreira Safety Manager
Very disappointed, was my first time there and not impressed at all. First I went to drop off at 7:30 in the morning as I was told had to bring my baby dragon to work with me, leave to do so and return to work and I was stuck in the parking lot waiting to get ahold of a person to come out and get her til almost 8, also they had her down for the wrong day and told me at first I wasn’t even supposed to be there! My baby hasn’t eaten in a week refusing food and basically I paid to have no results because they could not get a fe... read more
Business response:
Hi Angie, this is Julia the Hospital Manager. I just left a message on your machine to check on you and Eva. Thank you for your comment and feedback. I can certainly understand tight fiscal restraints and how this can impact the care of your precious Bearded Dragon. This is certainly no easy time in the world, and I apologize for any inconvenience our curbside protocol has caused. We are always working to better our clinic and our availability. I am here if you need me. Julia, Hospital Manager (541) 688-0434
We had our dachshund neutered and they gave us the wrong size cone for our little Buddy and he was able to rip his stitches and cause an infection then after another try with a different cone it was still the wrong size and when we brought him back the vet started raising her voice with my girlfriend very poor communication and mistakes like these are not acceptable because you would think they have lots of experience with every breed of dog and knowing what size equipment is required for dogs will probably not return to thi... read more
went to get my dogs prescription food and although was told it was there it wasn't. When I informed them that I was going to from another source, they would not help me or my dog get the script filled via chewy.com By law a vet has to forward the information to another qualified care facility. this is absolutely disgusting behavior.They put their pride above the care of animals
RecommendedAlways there to help our poor cat who is sickly....
Business response:
Thank you for your kind compliments, David! We love visits from you and your family and appreciate you trusting us with your pet’s care.
Frequently asked questions about Santa Clara Animal Hospital
How is Santa Clara Animal Hospital rated?
Santa Clara Animal Hospital has a 4.4 star rating with 1,143 reviews.
When is Santa Clara Animal Hospital open?
Santa Clara Animal Hospital is closed now. It will open tomorrow at 7:30 a.m.