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Santa Rosa Post Acute

3.3

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Location details

4650 Hoen Ave, Santa Rosa, CA, 95405, United States

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3.3108 reviews
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Joe G.'s profile image
Joe G. 
rating
a month ago

Santa Rosa Post Acute Skilled Nursing Facility was a wonderful surprise for Me. I didn't know what to expect, but my brother received tremendous care at the facility. Every staff member was kind and helpful. No matter who I asked a question of, If they didn't Know the answer, they would stop what they were doing and find someone to help me. Jim was at the facility for nearly 3 months, and I was able to visit him nearly every day. Never did I ever see anyone treat him with anything other than great care and compassion. On the... read more

Business response:

We are utterly delighted to hear about the wonderful care your brother received at Santa Rosa Post Acute. Thank you for sharing your experience with us.! 

Scott K.'s profile image
Scott K. 
rating
2 months ago

The rehab department is the best and the therapy gym is open and clean. The group treatments are fun and foster a social and engaging environment. 

Amber W.'s profile image
Amber W. 
rating
10 months ago

Business office was very friendly, and the staff was cheerful and helpful. Would defiantly recommend this facility to family members. 

Cynthia R.'s profile image
Cynthia R. 
rating
2 years ago

We we're finally able to transfer mom to a bed here after a long wait at a facility in Marin. Ricci in Admissions is so gracious and warm and answered so many calls when I repeatedly asked if a bed was avail yet. To my surprise last week he said a resounding "YES we have a bed available!" Granted it is only the second week, but so far I haven't met ANYONE who isn't friendly, professional and readily available when we have questions. I am so over the moon happy mom was moved from Marin. Santa Rosa Post Acute is better than t... read more

Jason S.'s profile image
Jason S. 
rating
2 years ago

One of the best facilities I have ever been to,loved the staff,the food and pretty much everything about this place. 

Clevland S.'s profile image
Clevland S. 
rating
2 weeks ago

This place is still open? I gave 1 star only because there is no choice for 0 stars. Look closely at those comments with 5 stars. Those are planted comments and ratings. If you want your loved one to go here, make sure it is only because you do not like your loved one. One of the main nurses looks and acts like a gangsta. He actually tried to start a fight with me. The main Dr. is a little idiot with small man syndrome. This is my 2nd time writing a comment here. For some reason my 1st comment got removed. So, I repeat, l... read more

Business response:

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. At Santa Rosa Post Acute, we are committed to providing compassionate, respectful, and high-quality care for every resident. The concerns you've described, including staff interactions, cleanliness, and the overall care environment are taken very seriously. While we cannot discuss or verify specific situations in a public forum out of respect for resident privacy, we can assure you that we investigat... read more

Kenneth S.'s profile image
Kenneth S. 
rating
a year ago

The care here isn't great. Do not bring your loved ones here. You have to wait in pain for two hours to get a pain pill. The place smells like urine. The room a family member is in has sticky floor. The nurses here seem like they are only here to make money while doing the absolute least possible. I truly don't know how this place is in business. Physical and occupational therapy is good and they provide you with no beds pads. Only something like a towel. Which is pretty unsanitary. 

Suzie Q.'s profile image
Suzie Q. 
rating
a year ago

Wow. From the moment I walked in, I got a bad vibe. The woman behind the desk did not speak. When I asked for directions to a patient's room, she pointed. During the weekend, the reception area remained unattended while patients walked behind the desk and looked at patient's records. Weird place. 

Tony L.'s profile image
Tony L. 
rating
a year ago

It's a dungeon. I was taken there for skilled nursing care and lasted one night. Upon entering, I was assaulted by a sickening, putrid odor. The lobby looks like the picture, but behind it is a living nightmare. It is like a state-maintained mental institution. The place is kept dark even in daytime. The beds and fixtures are dirty and in disrepair. The call buttons are either shut off or ignored. The man in the bed next to mine had to scream for nearly an hour to get a nurse to change his soiled diaper. Poor guy was just ly... read more

Frequently asked questions about Santa Rosa Post Acute

How is Santa Rosa Post Acute rated?

Santa Rosa Post Acute has a 3.3 star rating with 108 reviews. 

When is Santa Rosa Post Acute open?

Santa Rosa Post Acute is open now. It is open 24/7.