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4201 Bee Caves Rd c100, Suite C-100, West Lake Hills, TX, 78746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hello, I have had a very negative experience with this business. I am new to the area and this place was recommended to me. I have a sick child that I wanted to be seen, but they refused to see him because he's not vaccinated. We have chosen to wait on his vaccines because we have a family history of serious reactions to vaccinations. They didn't bother to ask me why he wasn't, only refused me service. They were very rude and also completely unable to provide a legitimate reason for refusing medical care due to vaccination... read more
These people were really awful to me in the office. My kid kept having recurring ringworm and the doctor came in and told me that it was dermatitis. Everybody can tell the difference between ringworm and dermatitis I'm not even gonna bother with that my real issue was she started to treat me like I had Munchhausen syndrome. I don't know on what earth making up a child keeps getting ringworms on them and you can't figure out where it's coming from with somehow correlate to Munchhausen syndrome but I guess it's not for rationa... read more
Business response:
Dear Whit W., we pride ourselves on taking exceptional care of the children and families we see everyday. I'm very sorry if we dropped the ball in any way and appreciate your feedback. We would like to learn from your experience. Please contact us directly at 512.327.1155 and ask for Julie. Thank you.
We moved here from out of state and have Tri-Care insurance. I was happy to find a pediatrician that was accepting patients under Tri-Care (retired Military insurance). The 1st time we went to School House we were satisfied. We had gone another time and we were not unsatisfied. I took my son back another time because he was sick for 3 days and I wanted to make sure he was ok. Dr. Reidy was nice however, she focused on something my son mentioned and wrote down a diagnosis in my son's chart which she had no verification of and... read more
Business response:
Good morning, I apologize that there was any confusion associated with your letter. I would like to reiterate that Schoolhouse Pediatrics does NOT terminate patients for rescheduling or cancelling appointments and we welcome patients with Tricare insurance! Please see your personal message inbox for a more detailed response, and feel free to call our office if you would like to discuss this further. Have a wonderful day!
CAN NEVER SEE YOUR DOCTOR! Every time my kids are sick, I can never see Dr. Reidy. They pawn you off on whatever new NP or associate doc in the box of the week they have (have had 5+ in the 3 yrs we have been going there). Dr. Reidy is awesome!!! She is very knowledgeable, sweet, and has a great way of keeping you calm when your kids are sick. The rest of the office is awful. High turnover, filled with young, inexperienced, people who have no idea what they are doing or how to deal with patients. Finally just had to leav... read more
The only complaints I have is there is not a separate waiting area for sick children and the waiting area is very small. Kids, toddlers, and babies could be coughing or sneezing and sitting right next to you. The office and equipment seems outdated. The doctors are good. My child has had good experiences there.
Schoolhouse Pediatrics will see me no longer. I have a 6-mo old son and have been in 3 times. I noticed the following things very quickly and would strongly suggest looking elsewhere for care if any of these negatives concern you. Positives: - Friendly, happy, positive staff - Open Saturdays for sick visits Negatives: - I never once saw dr. Reidy, each time there was a new random doctor I had never heard of, no info about them on the website and they didn't explain who they were when they came in the room other than givin... read more
Schoolhouse Pediatrics has a 3.9 star rating with 65 reviews.
Schoolhouse Pediatrics is closed now. It will open on Monday at 8:30 a.m.