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395 Iowa Ave, Riverside, CA, 92507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
I absolutely loved the service I got at this place, needed to find a storage fast and had shopped around but came up short until I found this place! I was out in the heat searching for storage places with my two kiddos tagging along. They had a move in deal I couldn't pass up, also I was able to get a second storage one unit away, when I realized I needed more storage, both Damien and Anna were great down to Earth and super friendly people to work with! They always kept water bottles on site, to help keep all clients h... read more
Seeing a change in ownership took me by surprise. However, the new manager for Stor-America, Damien, assured me that all will be transitioned over smoothly. Fast forward a couple of months and a unit upgrade later, and I'm still very much satisfied with the new ownership/management. I was pleasantly surprised how Damien exceeded my Family's needs and expectations when we needed to upgrade to a bigger unit. He gave us a hell of a deal and conducted himself professionally as he did it. Thanks Damien.
Business response:
Thanks so much for taking the time to leave us feedback Gabriel! We are happy to hear you had such a great experience at our property and glad you are satisfied with our operations. StorAmerica looks forward to continuing to serve you (& your family) and we appreciate your business. Thanks again!
I do NOT recommend this storage facility. We are a normal working family using our unit to organize our belongings, yet we're constantly being watched, questioned, and treated like we don't belong here. Staff repeatedly approach us while we're simply trying to access our unit and even comment on how much we have stored, which is completely inappropriate. We were also told we can only be on-site for about an hour with no clear explanation, and we've even had police called on us while we were just using our storage unit normal... read more
Business response:
We value your input and apologize for the experience you had at SecurCare Self Storage. Please feel free to reach out to us at (951) 355-2029 to discuss your concerns further.
Tweakers living in units Manager nowhere to be found She left the property left a drunk guy in charge that had codes and access to everything but held us inside trying to get out Corporate couldn't get ahold of on site manager People doing drugs inside units as you drive by them I've never been to a storage place like this one If I could give no stars I would
Business response:
We're disappointed to hear about your experience. Please excuse any inconvenience. Please contact us at (951) 355-2029 to discuss this further.
I got a letter of termination ten days before my due date with no explanation of why. Terrible customer service
Business response:
We take your feedback seriously. Please contact us at (951) 355-2029 to discuss this matter further.
My unit was burglarized and my property was taken I'm a long time tenant and never had a problem until last week when I went to get my A/C out my key wouldn't fit in the lock it so happen they changed my lock , after I was able to cut the lock myself upon opening my unit this is when I noticed all my value expensive possessions were gone....only a few blankets were left..DONT STORE YOUR PROPERTY HERE
Business response:
Joann, We acknowledge your feedback regarding your recent experience and are deeply saddened to learn of these events. We partner with local law enforcement if something of this nature occurs and would like to connect to ensure your concerns are handled appropriately. To facilitate a thorough review, please give us a call to speak with a storage specialist and provide further details or if you prefer, you may do so via email at customerservice@nsastorage.com. Your input is valuable as we strive for continuous improvement and... read more
i'm telling you this place is infested with mice and they are not doing anything about it. My storage unit is clean has no food in it and there's always mice in it and they won't con tact a manager for me. It's horrible other residents have said the same thing they just don't go on yelp, but maybe they should and I will make sure I tell them to go on yelp because this place is infested with mice and they won't do anything about it.
This service has an infestation of mice and they won't do anything about it they are mice everywhere all in the units all over the units and they don't do anything
Business response:
Dear Desa, We apologize for the inconvenience this may have caused. Our pest control vendor ensures proper routine service to our facility and does their best to mitigate any issues that may arise. Additionally, we ask to that you please refer to your Tenant Protection Plan and get in touch with our staff. If you have any questions or concerns, please contact our staff at StorAmerica Riverside Iowa. Thank you for storing at StorAmerica Riverside Iowa. Regards, Management.
SecurCare Self Storage has a 4.5 star rating with 279 reviews.
SecurCare Self Storage is open now. It will close at 8:00 p.m.