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SecurCare Self Storage
- Self Storage
- Anaheim, CA
About this business
Location details
1441 N Baxter St, Anaheim, CA, 92806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The place is not clean....I rented a 5x10 and they raised my rent to $120.00 a month...I knew I could find a lower monthly rate, and I did I found a large clean place and a 7x10 first month free for $79.00 a month I also called them and told them the date i would be moving out and when i arrived to move the moving carts were suspiciously not available..Fortunately had a dolly with me. SO my advice is to not let them know when u are moving...So the carts don't suspiciously disappear..Just show up and move!
Business response:
Dear Dave, We're sorry to hear that. Rate changes are typical at all major storage facilities, and we would have been happy to work with you in reducing that increase. In regards to the carts, it is likely they were being used by other tenants on site, or tenants who had previously used the carts did not return them to their original locations. We wish you best of luck with your next storage venture. Regards, Management
I have been a customer here before they changed to StorAmerica. Prior to the take-over, the facility was well maintained and I had no issues. But now we get rent-hikes almost every quarter of the year, and just this past week, I came by to retrieve a car seat, only to find rat-poison blocks scattered around the building. To my horror,when I opened my unit, rodent fecal matter was there along with the rat-poison food it was eating. I called management and spoke to 'Johnathan' who droned a prepared speech about how the rat-poi... read more
Business response:
Derek, We're incredibly sorry this happened. We will have one of our staff members reach out to you to remedy the situation. We trust you will be satisfied with how it is handled. Thank you, Management
Without a doubt the worst customer service I've ever received. The lady running it almost seems to get pleasure in not being helpful. After explaining I am an electrician with flexible hours I asked for extended gate times which was promptly denied. After some infractions of the many unbending rules MY CONTRACT WAS TERMINATED. Realizing this place was not a good fit I just agreed. Now each time I try to leave either work or finances have prevented me from being able to be out by the 10th at which time they demand over 200 d... read more
Business response:
Dear Stephen, Thank you for sharing your concerns. After reviewing your account, we feel that terminating your tenancy is the best option for both parties, as you have been in serious violation of several rules in your lease agreement. We feel that in order to maintain the safety of our facility, our Rules and Regulations are more than reasonable, and you had agreed to abide by those Rules and Regulations when your signed your lease upon move-in. While we regret to hear that you are experiencing some financial hardships, ... read more
In response to Sonny N. First of all you mentioned a new truck. That only affects new clients, not for anybody already renting from you. You mentioned ADA upgrades which again only affect new business not us disabled, already renting from you. Your elevator is for freight ONLY. You have the same amount of cameras as every other storage place, no more, no less, they only work If someone is watching them and the fact that so many homeless live here, they obviously aren't watched after hours at all. You mentioned the ... read more
Business response:
Dear Brian, We are sorry to hear you were dissatisfied with your experience at StorAmerica Anaheim. Our company actually added several upgrades and amenities to this location over the past few years, which include new security cameras, units converted for ADA compliance, and a new moving truck. Our records indicate that you were a tenant at this location when it was under management of Extra Space, when many of these added features were unavailable. Both Property Manager and District Manager made attempts to work with you on... read more
This property was recently sold. Since then, they changed the payment due date on me (From the 17th of the month to the 1st), throwing my budget out of whack. To pay it on the original due date, I'll get slapped with a $63/month late fee. Since they were purchased, rates keep climbing, and the hours open have dropped from a 10pm closing time until 7pm, making it difficult, if not impossible to get there if needed during the week.
Business response:
Dear Chris, StorAmerica has managed the Anaheim location for over a year now and we appreciate your continued business. We are sorry to hear our policies do not work for you. We encourage you to contact our facility and see what payment options are available in order to help you avoid any potential late fees. Kind Regards, Management
This place is a Joke! My son recently went into the Air Force to serve his country. He needed somewhere to store his life belongings until he received his Station Orders after Basic Training and Tech School. Once stationed, he and family started getting his belongings to him in SC. He was fortunate enough to be home with us for Thanksgiving. He packed very light so that he could take more things home with him. He and my father went to his storage on Friday to find that someone had cut the lock off and out another one on. Onc... read more
Business response:
Hi Jennifer, We apologize for the experience you have encountered and hope you understand that we take the security of our facility and our tenants' belongings seriously. This is something we are investigating and are working to resolve this matter. If you'd like to speak with the District Manager directly, we urge you to contact our customer service hotline at (949) 346-4190 and leave your contact information so she can get back to you. Thank you for your patience, Management
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.2 star rating with 236 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.