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4918 W 1st St, Santa Ana, CA, 92703, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 10:00 p.m. | |
Tue | 6:00 a.m. to 10:00 p.m. | |
Wed | 6:00 a.m. to 10:00 p.m. | |
Thu | 6:00 a.m. to 10:00 p.m. | |
Fri | 6:00 a.m. to 10:00 p.m. | |
Sat | 6:00 a.m. to 10:00 p.m. | |
Sun | 6:00 a.m. to 10:00 p.m. |
Awesome customer service from Darryl. Much appreciated! Definitely will recommend my family and friends.
Business response:
Hi Yselda, We appreciate your feedback! We're pleased to hear about your positive experience at A-1 Self Storage. Thank you for your recommendation and for choosing A-1 for your storage needs! Kind Regards, Management
My husband rented at this location. The property is clean and there is always someone there to help,especially the guy with the nice tattoos. Very good costumer service,will definitely rent from here again.
I have no complaints with A-1 Storage. They had all my needs, and the customer service was great. The manager Christina was very friendly and helpful. The property is well kept, clean, and very secure. I would definitely recommend this to anyone who needs storage space in the area.
Business response:
Thank you for your endorsement of A-1 Self Storage! We really appreciate you taking the time to share your experience and we also appreciate your business. We look forward to continuing to serve you and your storage needs.
The place is always clean and organized. Security gate makes feel that my stuff is safe there. David and Crysral are very nice and helpful. I have been renting there for about four years and never had a problem. Yes, the rent goes up every few months, they need to stop doing that.
I was renting space there when Elaine took over as Manager, and what a difference. She is very fair, and honest. The prices are competitive and every storage space I have ever seen is drive up. I use it for business and personal and I like that they change the access numbers regularly. Also I think its wise for them to just let people know the numbers in person, and not just anyone calling over the phone. Personally I try never to go after hours. Definitely recommend them
DO NOT RENT HERE! Your items will be eaten by rodents and damaged by heavy amounts of water. I rented a unit here for about $300/mo for 2 years waiting for my house in Colorado to be built. I also paid for insurance thinking my items were safe and protected. They even hit me with the bs that the police departments train their dogs and stuff here so it's really safe. What they don't tell you is that your insurance will only cover $500 in RODENT damage. I had several pairs of shoes that I've been collecting, some for ov... read more
So if you pay for 1 month and you clear out when your time is up, you still have to cancel service in office or they automatically charge you for the next month EVEN IF YOU CLEAR OUT!!!! They conveniently do not mention that. So they screwed me on almost $200 for another month I didn't need .... Gaetano is my middle name ... point is i rented for a few weeks l told you exactly how long and U CHARGED ME FOR THOSE WEEKS I SAID I WOULD BE THERE FOR !!!!!!!!!!!! Dont act dumb saying i needed to notify you YOU WERE NOTIFIED ITS... read more
Business response:
Gaetano, We attempted to look up your account to see what took place but were unable to find your name in out database. Per our lease, we ask for a 7 day vacate notice prior to moving out. We would be happy to see if there was any error or miscommunication on our end. Should you like to further discuss please call us at (714) 839-6042. Our office is open Monday-Saturday from 9:00am-6:00pm. -Management
Please stay far far away from this place horrible customer service! The whole truth nothing but the truth so help me god: I came to my storage unit tried to get some stuff out and to my surprise some idiot stuck the wrong key in my lock and broke the key inside my lock. The office was already closed and being that they have cameras I'm sure they can review the footage to see who and resolve the problem. The next day i called at 9:08 am spoke to someone and she said she will review the cameras and call me back. At 11:48 ... read more
Business response:
**Most Recent Reponse** - Hi Nostalgia - We strive to provide a clean, secure facility for all tenants; we apologize if you felt your needs were not met and were dissatisfied with the experience. Certain polices are put in place in order to continue to provide security for all a storage units, as well as our tenants' belongings. We appreciate your business, but if you feel another facility will meet your needs we would like to thank you for your business and wish you all the best. *Updated Response - 3/5/2016* - Hello agai... read more
DO NOT DO NOT DO NOT STORE HERE!!! THEY HAVE RATS!!!! we have been storing some valuable and irreplaceable stuff in a unit here and we came to check on it a couple months after storing and we can hear what is probably families of mice in the back of our unit. We have kept no food or anything like that that would attract rodents. We asked for immediate help but they said the maintenance guy can't be here until Monday (it's Wednesday) to do anything about it. I'm absolutely appalled and disgusted. I'll update my review on... read more
Business response:
Hi Wendy - We're incredibly sorry this happened. I believe Bobby recently reached out to you to try and find a remedy to your situation. I trust that you will be satisfied with how it is handled. If not, please reach out to our corporate office (951)682-1107 and we will make sure to get you taken care of.
SecurCare Self Storage has a 4.1 star rating with 103 reviews.
SecurCare Self Storage is open now. It will close at 10:00 p.m.