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SecurCare Self Storage
- Self Storage
- Upland, CA
About this business
Location details
1695 N Benson Ave, Upland, CA, 91784, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Horrible service, horrible business practices. DO NOT STORE HERE. Myself and a group of college students were taken advantage of by the managers time and time again as they refused to honor their pieces of the contract or even respond to queries. I have never reviewed on Yelp before but it makes me sick to think that I ever trusted these people to store my valuables.
Business response:
Samantha, We were unable to find an account in our system under this name. Please let us know the name of the primary account holder and we will investigate your claims. We can be reached at contactus@guardiansc.com. -Management
We had two units. One that was along the south wall was ok. The other one was closer to the exit and got broken into. When we let the management know they said it was our problem. When we filed the police report the management said there was no video available even though we had a small time frame of when it could've happened and also knew our unit was in the sight line of the camera. The only thing they cared about was filing their paperwork and moving on. I really don't want to be that person but it really seemed like an "... read more
Business response:
Ian, We looked into your closed account but could not find any records pertaining to the items you mentioned in your review. After speaking with our team, it appears you are referring to a relative’s former storage unit. A claim was filed on behalf of your relative, and she was compensated the maximum amount according to the terms of our tenant protection plan. Safety is very important to us, and although this is likely no consolation for you, we have since optimized our security cameras and DVR system to better monitor our ... read more
Be aware of this place's unethical practice. I rent a unit not long ago, and they increased my rent by more than 20% after just 5 months!!! I would not have rented this place if I knew they use this kind unethical tactics. Stay away from this place!
Business response:
Dear Max, We understand your concern. Please feel free to contact our office to further discuss your account. All self-storage facilities fluctuate in regard to rates, and we do our best to keep in-line with our competitors; but working and assisting our customers as best as we can is one of our priorities. Regards, Management
Perusing the internet to check on prices and availability of storage units. Found Universal Self Storage and noticed that on their web site they post "We beat competitor's prices plus $0 first months rent." I had found a storage location in Montclair that was offering a 10 x 20 storage with 1st month free for $115. Great price but Montclair is further from my home than Universal (4.8 miles vs 1.8). Called Universal with the Montclair price, location, internet web site and phone number and said I saw your web site on match... read more
Business response:
Dear Jay, We do price match local competitor's rates within a 3 mile radius. We unfortunately, do not compete with our sister sites. Every area has a different price per square foot. We did offer you an exceptional rate at the Montclair location, with free truck and driver, free lock and $0.00 for the 1st month's rent. If you wish to further discuss your concern, feel free to visit or contact any of our locations. Thank you for your time, Management
Probably the worst storage experience I've ever had! When I first signed my contract with them, a gentleman name Tom worked there and he was the kindest, most helpful man. He assisted me when I misplaced the key to my lock, was patient with me when I had my credit card stolen and forgot to change the details on my auto debit account....overall a class act! Then a new owner was acquired and a new lady assumed his position. My rent was raised 3 times. I understand a small fee (maybe once), but for a customer who paid her month... read more
Business response:
Ms. Joely, We regret to hear you had a bad experience. We thank you for your business and can assure you that our company values each and every one of our customers. If you wish to further discuss your concern, please feel free to visit or contact the office and provide a contact number. We look forward to hearing from you and will do our best to make changes for our current and future customers. Kind Regards, Management
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.7 star rating with 95 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.