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Serenades West Orange
- Assisted Living Facilities
- Winter Garden, FL
About this business
Location details
720 Roper Rd, Winter Garden, FL, 34787, United States
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Private pay only. Private room - $5300. Shared room - $4800.
Business response:
Thank you for your interest in our community. Although, we are a private pay community, we do assist families with Veteran's Benefits that can help assist loved one's with financial assistance that covers the cost of assisted living. If you are interested in more information on this benefit, please give us a call, we'd love to help.
My mother has been a resident since September 2013. The facility is beautiful and very well kept, but staff is what makes this facility outstanding. I just can't say enough. The entire staff is kind, caring and treats the residents like family. I never worry about my mom's safety or happiness. The team in charge of activities does a wonderful job of giving variety and keeping the residents engaged. I am grateful we found such a wonderful place for Mom.
Serenades West Orange in Winter Garden, FL, is what a facility SHOULD be for everyone everywhere who struggles with finding quality care for a loved one when it is no longer possible to care for him or her at home. In addition, Serenades is for Alzheimer's/dementia care -- a niche desperately needed in this country. We moved our Mom from the memory care unit of an assisted living facility to Serenades West Orange in May 2013. It has been a wonderful experience from the get-go. Serenades is so far superior in all ways to th... read more
Top of the line, but more for someone with dementia and she would have been locked down. She didn't want that. She would have felt like she was in jail. Was like a five star ritz carlton and the staff was wonderful. It was beautiful, and the staff was great! This would have been my number one pick but she wasn't that demented that she needed to be in a locked facility. They have a beautiful garden.
This facility is amazing! My mom is well cared for and treated like family by all of the staff. The residents receive healthy meals, fresh fruit, and snacks all day every day. There is a nurse on duty 24/7. There are activities daily and the staff is exceptional. My mom was at Emeritus of Ocoee before coming to Serenades, she was abused, denied food and medically neglected. I'm so thankful that we found Serenades. The facility is beautiful! They go above and beyond! If you are looking for an Assisted Living Facility where yo... read more
They have incredibly high staff turnover and inconsistent policy implementation and communication is lacking.
Business response:
Hello, Thank you for your candid feedback. I understand how staff consistency and clear communication are essential, and I take your concerns seriously. We're actively working on strengthening both areas to ensure a more stable and responsive environment for everyone in our community. If you'd like to speak further, please feel free to call us at (407) 614-8680. Paris Lynn Flores, Executive Director
I DO NOT RECOMMEND THIS FACILITY!! BEWARE!! I GIVE IT ONE STAR FOR MISMANAGEMENT AND POOR CNA ATTENTIVENESS, DON'T LET THE OUTWARD APPEARANCES FOOL YOU!! EXPECT AN ADDITIONAL LEVEL OF SERVICE CHARGE THAT COSTS YOU MORE BUT DOES NOT PROVIDE ANY ADDITIONAL OR BETTER SERVICE!! MANY TIMES THE FLOOR IS UNSUPERVISED OR UNATTENDED, EXPECT FREQUENT TURNOVER AND RESIDENT FALLS!! FAILURE TO ORDER REQUIRED OR REQUESTED MEDICAL EQUIPMENT HAS RESULTED IN MULTIPLE HOSPITAL VISITS, BED FALLS, HEAD INJURIES, STITCHES AND BED SORES CURR... read more
Business response:
Sonata Senior Living has taken your expressed concerns very seriously and have concluded investigations of the allegations you have cited below, on your posts, your letters, and your emails. All allegations and reports to AHCA and other State agencies regarding this matter were also thoroughly investigated by the State and deemed unfounded, as documented in public records. Unfortunately, Sonata Senior Living’s attempt to resolve this amicably have proven unsuccessful and we were notified your attorney is no longer representi... read more
Frequently asked questions about Serenades West Orange
How is Serenades West Orange rated?
Serenades West Orange has a 4.7 star rating with 88 reviews.
When is Serenades West Orange open?
Serenades West Orange is open now. It is open 24/7.