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Shane Bratowski - USA Mortgage - NMLS 1894207
- Mortgage Lenders
- Columbia, MO
About this business
Location details
700 Cherry Street, Suite B, Columbia, MO, 65201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by USA Mortgage
Communication. We hardly talked to Shane he had us dealing with somebody else and they didn't seem to communicate with Shane so there was alot of confusion and seemed like they didn't know what was going on
Business response:
I'm genuinely sorry to hear about your experience. We strive to ensure smooth communication and a seamless experience for all our clients. It's disappointing to hear that our team didn't meet your expectations on this occasion. Please accept our apologies for any confusion or inconvenience you experienced. We will use your feedback to improve our communication and coordination going forward. We hope to have the opportunity to serve you better in the future.
Verified by USA Mortgage
No thank you
Business response:
I love hearing that you had a spectacular mortgage process. USA Mortgage takes pride in what we do and to provide our customers with the best experience possible. At your earliest convenience, please share your experiences with us on social media! A shout-out is the best compliment we can receive. Thanks again!
Verified by USA Mortgage
Better more consistent communication
Business response:
I'm sorry to hear about your experience. We want you to know that it's important for us to deliver excellent service, and we take your review seriously.
Verified by USA Mortgage
I am old school. Calling instead of texting. And letting me come to the office would have been nice. And also, letting me use the extra money for repairs on the house would be nice.
Business response:
Please accept our sincerest apologies that we didn’t meet your expectations on this occasion. We take customer satisfaction very seriously. We appreciate the feedback you’ve provided and will use it to work to improve our operations.
Verified by USA Mortgage
Quick process
Verified by USA Mortgage
Communication
Verified by USA Mortgage
One thing would have been Shane not sending out information to my realtor about my credit score and loan information. Also the closing cost issue was crazy. I understand costs change so you may not know exact amount but should be able to have a rough estimate and that kept changing and always getting calls need more money for close. I was asked what I would have for closing costs and when I told them , I was told to get in bank right away and get statement. I did that. I wish when I told them the amount , he would have said ... read more
Verified by USA Mortgage
Shane was not very responsive, and failed to meet deadlines during the process. He blamed it on my husband, stating that we did not answer a phone call, which was false. When we got close to our closing day, we still were not cleared to close due to our information still being in underwriting. Our realtor and the title company had a very hard time getting updates and information from Shane. The sellers agent got involved, and Shane threatened to close our file. He also hung up on someone from the title company, and was not v... read more
Verified by USA Mortgage
To many last minute request of info
Frequently asked questions about Shane Bratowski - USA Mortgage - NMLS 1894207
How is Shane Bratowski - USA Mortgage - NMLS 1894207 rated?
Shane Bratowski - USA Mortgage - NMLS 1894207 has a 4.6 star rating with 120 reviews.
When is Shane Bratowski - USA Mortgage - NMLS 1894207 open?
Shane Bratowski - USA Mortgage - NMLS 1894207 is closed now. It will open on Monday at 8:00 a.m.