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Shenstone Court Care Home

4.5

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Location details

1 Somers Road, Halesowen, B62 8EN, United Kingdom

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4.522 reviews
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Kate T's profile image
Kate T 
4 months ago

My mother-in-law came for respite following a fall at home. The staff were absolutely wonderful with her, very kind and caring, and concerned about her health in general. Her room was lovely, she loved it. 

Angela P's profile image
Angela P 
6 months ago

My Dad was at Shenstone Court initially for respite care. He has since decided he wishes to be a permanent resident. The care provided by the whole team has been outstanding. The staff have taken time to get to know Dad and made him feel comfortable from the start. They have also advised us as a family regarding his health and acted appropriately informing us of any concerns/actions for which we are grateful. His room is beautifully decorated and welcoming which has made him feel very comfortable. He enjoys the daily activit... read more

Business response:

We are so glad things have worked well for you all and you can return to being a family and not carers. That's now our job and we are thrilled to have you all with us as our family. 

Susan F's profile image
Susan F 
6 months ago

When visiting Shenstone Court we are usually greeted warmly by your friendly, efficient receptionist who seems to know and genuinely care for all the residents and their visitors. The care staff are always attentive, kind, and patient, and nothing is ever too much trouble. They take the time to get to know the residents, ensuring everyone feels valued, comfortable, and well looked after at all times. Importantly, they are always approachable and open to any questions or concerns. The home itself has a very relaxed, welcoming... read more

Business response:

Thank you so much for your lovely review. This will mean an immense amount to our incredible team. 

R C's profile image
R C 
7 months ago

My Dad became a resident at Shenstone Court initially for a respite period. He has vascular dementia. I am extremely happy with the excellent care that Dad receives here. All of the staff have taken time to get to know my Dad and his interests. His room is spotless, he is always clean, shaven and wearing clean clothes. From the moment he arrived the team took time to know exactly what his care needs were understanding the importance of routine for someone with Dad's diagnosis. All the staff are kind, friendly and approachabl... read more

Business response:

Thank you so much for your incredibly kind words. Your review will be shared with our team who are at the heart of everything. We're all extremely glad things are going well and your lovely dad is happy to stay. We are now, family. 

Michael J's profile image
Michael J 
8 months ago

Excellent staff throughout the home. Very welcoming and supportive and caring. Room and facilities are new and 5 star quality. 

Business response:

Thank you for taking the time to write a review for Shenstone Court Care Home. We are delighted to hear that you are happy with our staff team, and thank you for your recommendation. 

K H's profile image
K H 
a year ago

This has been our first experience of using a care home and my goodness we have been so very impressed. All the staff from the cheerful housekeepers all the way through to the professional yet approachable managers, have made everyday a pleasurable and happy experience. The staff's attentiveness is admirable. The surroundings are beautiful and my father's room suits his every need and the meals are delicious and beautifully served. 

Business response:

Thank you for your kind comments. It's a pleasure to welcome you to Shenstone Court. We are so happy to be able to offer your father the support he deserves. We look forward to continuing to work with you in the future. 

Deb T's profile image
Deb T 
a year ago

This is my Dad's second visit to Shenstone Court Care Home. It's a lovely home, modern, clean and the staff are approachable, friendly, attentive and very caring. The food is varied and excellent. Visitors are treated great and can visit anytime all week. We have enjoyed some meals with Dad which makes for a great visit. Other clients are friendly and love it when we take the great grandchildren and our dog to visit. I recommend having a look and considering Shenstone home. My dad is looked after, happy and safe. The family ... read more

Business response:

Thank you for taking the time to leave a review for Shenstone Court. It is our pleasure to care for your Dad and it is wonderful to read your kind words. I will pass on your comments to the staff team. 

B H's profile image
B H 
a year ago

My brother-in-law has recently taken a room at Shenstone Court and seems to be happy there which is a great comfort to us. 

Business response:

Thank you for taking the time to leave a review for Shenstone Court Care Home. It is our pleasure to care for your loved one and thank you for your recommendation. 

K N's profile image
K N 
a year ago

Again, this care home has shown such dedication and support not just to its residents, but to the relatives too. Communication is key at Shenstone Court, keeping relatives informed of any issues that may have occurred so that relatives still feel involved in the care and decision-making of their loved ones. Residents are taken on visits by minibus weekly; even if only one or two residents are going. I'm sure it can be soul-destroying for staff when they have tried so hard to encourage and get residents ready, only for the re... read more

Business response:

Thank you for taking the time to share your thoughts on the services we offer here at Shenstone Court. We aim to provide a positive experience for everyone, and enjoy celebrating events - we now have the Christmas decorations too! I will share your comments with the rest of the team. 

Frequently asked questions about Shenstone Court Care Home

How is Shenstone Court Care Home rated?

Shenstone Court Care Home has a 4.5 star rating with 22 reviews. 

When is Shenstone Court Care Home open?

Shenstone Court Care Home is open now. It is open 24/7.