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Shenstone Court Care Home

4.6

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Location details

1 Somers Road, Halesowen, B62 8EN, United Kingdom

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4.626 reviews
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K H's profile image
K H 
a year ago

This has been our first experience of using a care home and my goodness we have been so very impressed. All the staff from the cheerful housekeepers all the way through to the professional yet approachable managers, have made everyday a pleasurable and happy experience. The staff's attentiveness is admirable. The surroundings are beautiful and my father's room suits his every need and the meals are delicious and beautifully served. 

Business response:

Thank you for your kind comments. It's a pleasure to welcome you to Shenstone Court. We are so happy to be able to offer your father the support he deserves. We look forward to continuing to work with you in the future. 

Deb T's profile image
Deb T 
a year ago

This is my Dad's second visit to Shenstone Court Care Home. It's a lovely home, modern, clean and the staff are approachable, friendly, attentive and very caring. The food is varied and excellent. Visitors are treated great and can visit anytime all week. We have enjoyed some meals with Dad which makes for a great visit. Other clients are friendly and love it when we take the great grandchildren and our dog to visit. I recommend having a look and considering Shenstone home. My dad is looked after, happy and safe. The family ... read more

Business response:

Thank you for taking the time to leave a review for Shenstone Court. It is our pleasure to care for your Dad and it is wonderful to read your kind words. I will pass on your comments to the staff team. 

B H's profile image
B H 
a year ago

My brother-in-law has recently taken a room at Shenstone Court and seems to be happy there which is a great comfort to us. 

Business response:

Thank you for taking the time to leave a review for Shenstone Court Care Home. It is our pleasure to care for your loved one and thank you for your recommendation. 

K N's profile image
K N 
a year ago

Again, this care home has shown such dedication and support not just to its residents, but to the relatives too. Communication is key at Shenstone Court, keeping relatives informed of any issues that may have occurred so that relatives still feel involved in the care and decision-making of their loved ones. Residents are taken on visits by minibus weekly; even if only one or two residents are going. I'm sure it can be soul-destroying for staff when they have tried so hard to encourage and get residents ready, only for the re... read more

Business response:

Thank you for taking the time to share your thoughts on the services we offer here at Shenstone Court. We aim to provide a positive experience for everyone, and enjoy celebrating events - we now have the Christmas decorations too! I will share your comments with the rest of the team. 

J B's profile image
J B 
a year ago

Mum was safely cared for which enabled me to enjoy my holiday without worry for her wellbeing. She was treated with respect and humour and always seen as an individual with her own interests, likes and dislikes. Oh, yes and they made a great cup of tea! 

Business response:

Thank you for your lovely review. We truly appreciate you taking the time to write your comments, your feedback will be shared with the staff team. It was our pleasure to care for your mum and knowing that you had a worry-free holiday is heartwarming. 

E M's profile image
E M 
a year ago

As soon as I walked through the door, I knew this was the place for my Mum. The staff are friendly as if I have known them for years. I was kept informed all the way to when my Mum moved in. It's made easy for me. Definitely will recommend it. 

Business response:

Thank you for leaving a review for Shenstone Court Care Home. Your comments and feedback are truly appreciated by all the staff team. Warm regards. 

J W's profile image
J W 
a year ago

My mum came to Shenstone Court in August after a stay in hospital. Mum has Pulmonary Fibrosis so she is on permanent oxygen. The stay was an initial 2-week respite stay but Mum very quickly felt at home and realised the level of care she now requires. We cannot praise the care highly enough- truly superb. The carers have all made such huge efforts to welcome Mum, care for her needs both emotionally and physically, and get to know her on a personal level. This is so important to Mum. They chat with her and share their own liv... read more

Christine R's profile image
Christine R 
a year ago

Very friendly staff, good food. Excellent care is provided to all residents. Encourage residents to join in activities to help them just to being in care. 

Business response:

Thank you for leaving your review for Shenstone Court Care Home. Your kind words and positive feedback will be shared with the staff team. It's our pleasure to have your sister as part of the Shenstone Court family. 

Adam B's profile image
Adam B 
a year ago

Beautiful surroundings, like being on an expensive cruise. Excellent food, staff are very helpful and very friendly. A real home from home. Highly recommended. If you're looking for luxury you won't be disappointed. 

Business response:

Thank you for taking the time to write a review for Shenstone Court Care Home. Your kind words and feedback is appreciated and will be shared with the staff team. 

Frequently asked questions about Shenstone Court Care Home

How is Shenstone Court Care Home rated?

Shenstone Court Care Home has a 4.6 star rating with 26 reviews. 

When is Shenstone Court Care Home open?

Shenstone Court Care Home is open now. It is open 24/7.