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Sierra at Fall Creek
- Apartments
- Humble, TX
About this business
Location details
14951 Bellows Falls Ln, Humble, TX, 77396, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:06 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great Location! Friendly Staff! I lived at Sierra Fall Creek for 4 years and had a great experience. The location is amazing and the apartments are great and have been recently remodeled. There have been lots of amenities added in the recent months. The staff is very friendly and I found them to be honest and genuinely caring towrd their residents. If you are looking for an apartment in the northeast part of Houston I would highly suggest you start here.
Verified Renter The apartment wasn't properly cleaned. I took pictures of the washroom with stuff between the washer and dryer. Trash and dirt on top of the hot water heater. My move in process was a hassle. I work graveyard shift and told them that I would be there to pick up my keys at 9am when they opened, I didn't get my keys until almost 10am. Then the keys that they gave me didn't work, so I had to walk back down 3 flights of steps, go back to office and tell them that the keys didn't work. This was very frustrating be... read more
Business response:
LaTangela, we do apologize for any inconvenience that you experienced. What you describe doesn't reflect our typical standards for a move-in-ready apartment home, and we appreciate the heads up about ensuring this doesn't happen for future residents. If any matters are unresolved, please reach out to our team at sierrafallmgr@tamresidential.com.
Verified Renter Over rated at this point office staff is a joke . Community it self quiet no issue recently , miner insect issue bugs will come from out of nowhere everyone and a while .
Business response:
Sierra, it is reassuring to learn that you have not had many concerns with our community as a whole. However, we acknowledge your comments about our office and hope to learn more. We would benefit from hearing from you at sierrafallmgr@tamresidential.com so we can work to earn your satisfaction.
Verified Renter First moving in was awesome. We didn’t expect anything almost like luxury and very spacious, but after a few more weeks staying in, there has been roaches everywhere the dryer giving out, the knob on the microwave broken, looks like someone glued it on, the stove top broken two out of 10 would not recommend.
Business response:
It is lovely to hear that you had an awesome move-in experience, Kaylee. We strive to ensure our new residents settle in effortlessly into a place they are proud to call home, so we are sorry to read your comments reflecting otherwise. We would love to speak with you to learn more about your concerns regarding your apartment home's upkeep. Please email us at sierrafallmgr@tamresidential.com at your earliest convenience. Thank you!
New assistants sucks Besides the fact that she’s always on her phone she also has a terrible attitude. She’s so rude and replies to your questions unprofessionally. She has no business working in an office environment she has zero customer service talks to you like she’s talking to a homegirl. She needs to get a job where it won’t matter if she’s on her phone all day. Lots of staff changes lately and she’s the one that was poorly made. If you don’t want to lose residents or people applying get that girl off her phone get her... read more
Business response:
Thank you so much for sharing your thoughts. Our mission is to create a warm, professional environment where we can connect with our residents and ensure they feel supported. Your satisfaction is important to us, and we would love to learn more about your experience. So, please email us at marketing@tamresidential.com. We are eager to hear from you!
Verified Renter don’t have it together in that office. The two major things that really lit a fire in me was when the office manager had my car towed for no reason then actually bragged to me about getting it towed not knowing it was my vehicle and it was tied for no reason at all! They had it released at no charge but I was responsible for getting it back to the apartment. They have a nice pool and advertise a hot tub which actually doesn’t work and is never cleaned and now 2 Sundays in a row my family got ready to go to th... read more
Business response:
Thomas, we regret that you feel let down by your living experience and our service overall. Rest assured that we plan to thoroughly investigate these situations to ensure that our performance improves going forward. At your earliest convenience, please email us at sierrafallmgr@tamresidential.com for further assistance. Thank you in advance for your patience and cooperation.
So disappointed If you're moving out you should plan to move before your actual move-out date. They expect you to be done moving by the end of the business day or they will charge you for another day's rent. Instead of giving you the whole day to move which I've never heard of. Moving takes time and sometimes can take the whole 24 hours even with minimal possessions. Since my son stayed there after I moved out of that complex looks like it has gone to hell in a handbag the management harasses and calls multiple times over on... read more
Business response:
We're sorry to see you leave our community with this experience. We have welcomed your feedback as an opportunity to improve our communication for the move out process. We'd like to clarify that it's important our residents abide by the lease agreement and vacate at the designated time. We're always happy to work with our residents and discuss options with advanced notification. Should you have any questions regarding move out and any deposits, please reach out at (888) 503-5114 or email FRC@rpmliving.com. We wish you the be... read more
Beware of Sierra New management Sierra at fall creek experience. I usually avoid putting bad reviews but I didn't stop myself writing my experience. I spend 4 years at this apartment and had a very good experience for first 3 years. Good location near to my office Halliburton, Good management, supportive staff but things have changed completely on 4th year with new management has taken over the charge. Really hard time for us due to covid and worst management to complete our last lease duration in 2020. There only motive is ... read more
Business response:
We're sorry you had to leave our community, Aslam, and that you felt the need to leave this review. We understand that moving out can present many challenges while ensuring that your apartment is prepared for a move-out inspection. We're aware you requested a final walkthrough. Due to COVID-19 guidelines, we asked you to please vacate the apartment while our team member performed the inspection to avoid in-person contact. Please keep in mind that any damage charges were assessed as outlined in the lease agreement. Our team i... read more
Beware - Theft Problem, Quick to Evict, Nitpicky for the Wrong Reasons I will try to be as objective as possible, but please understand how frustrated I am with this property and management. 1. They changed their billing system about 5-6 months ago. I had already set up automatic payments on the old system, which that system already deducted from my bank account. When the new system went live, apparently it flagged me for non-payment. The office manager stuck an eviction letter through our door immediately. No communication,... read more
Business response:
We completely understand your frustration, Tara, and assure you that we care a great deal about the well-being of our residents. We understand changes at our community can present challenges, and are sincerely sorry that previous management continued to auto-draft payments from your account. We maintained communication with the previous management company to ensure the return of funds. We'd like to address your feedback here. We're aware you spoke to our team this weekend, and would like to clarify that our surveillance came... read more
Frequently asked questions about Sierra at Fall Creek
How is Sierra at Fall Creek rated?
Sierra at Fall Creek has a 3.7 star rating with 284 reviews.
When is Sierra at Fall Creek open?
Sierra at Fall Creek is closed now. It will open at 9:00 a.m.