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Signature Reston Town Center Apartments
- Apartments
- Reston, VA
About this business
Location details
11850 Freedom Drive, Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified Renter This apartment looks nice, but have many uncomfortable-living issues - thin walls, no window screens (can’t leave the window open for more than a minute due to bugs flying in), AC issue, low water pressure, etc.
Business response:
Hi thank you so much for taking the time to review us. We are disappointed to see your low star rating and would like to talk with you more about your experience with our community and team. Susan Garcia General Manager, Signature at Reston Town Center 571.342.3506 | susan.garcia@bozzuto.com
Verified Renter So far I have had a terrible experience with the leasing office. However, maintenance has been great and the amenities are nice to have as well.
Business response:
Hello, Thank you for your feedback. We would like the opportunity to understand where we did not meet your expectations. Please contact me by phone, e-mail, or you are welcome to stop by the leasing office to discus your concerns. Sincerely, Susan Garcia General Manager, Signature susan.garcia @bozzuto.com 571-342-3506
Verified Renter Current leasing staff is not worth the location and amenities. Communicated the wrong rent charge, didn’t send cleaners to my new unit for 3 weeks (I moved into an apartment with urine and old food, and they ignored my concerns for weeks)
Business response:
Hi thank you so much for taking the time to review us. We are disappointed to see your low star rating and would like to talk with you more about your experience with our community and team. Please contact me at your earliest convenience. Sincerely, Susan Garcia General Manager, Signature 571-342-3506 susan.garcia@bozzuto.com
Verified Renter Maintenance is great, although front desk and leasing office can be a bit unresponsive and hard to get ahold of. Non maintenance Staff can be disrespectful to younger residents. Pet accidents can be found and left in the halls for days.
Business response:
Hi, thank you so much for providing us with feedback on your experience here! We really appreciate your positive review. Please be sure to contact us directly in the case that something like this happens. We try our very best with making sure that when an occasional pet accident occurs that we take care of it immediately during property walks, tours, and when a resident brings it to our attention. If you have any further questions, please give us a call. We're always happy to help! Best, Kaylynn Reyes-Luethke Sales & Mark... read more
Verified Renter The building is clean and with a great location. I love the amenities. But used to be a great place to live, but now we’re experiencing some issues. There’s marijuana smell, specially in elevators and parking lot. You can have a lot of events, but it looks that they have a short budget now.
Business response:
Thank you for your kind review; we are happy to pass along your comments to the team here at Signature! If you have any further questions, please give us a call. We're always happy to help! Temika (Sales and Marketing Associate)
Verified Renter I live in a 2 bed 2 bath apartment with a roommate. It would have been great if both the rooms were of the same type. Also, it seems like previous occupants had a pet and they have not cleaned the bedroom carpet well. There is a lot of pet hair.
Business response:
Good Afternoon, Thank you for taking the time to provide us feedback based on your experience here with us. Please feel free to give us a call at 571-342-3506 to discuss the pet hair a bit further. We would love to assist. Best Regards, Christopher Fuller, Leasing Manager
We're generally happy here, but the alarms went af... We're generally happy here, but the alarms went aff again thus morning and based on the pattern, I could tell that it wasn't a true emergency alarm. My husband suffers from insomnia, so even though it was after 8am, it was very disruptive to our sleep. The alarms have been better this year than last year, but the false alarms are still very terrible!
Business response:
Good Morning, Thank you for taking the time to provide us with feedback based on your experience here with us. We are sorry to hear about the fire alarms that go off. Please rest assure that our team is working to have this resolved. Please let us know if you need anything. Have a great rest of your day! Best Regards, Christopher Fuller, Leasing Manager
Great location, but it doesn't feel like home! A ... Great location, but it doesn't feel like home! A lot of business meeting in the lobby, its like an extension of someones office, don’t like this kind of atmosphere!
Business response:
Good Afternoon, Thank you for your feedback based on your experience here with us. We hope to change the atmosphere here for all to enjoy. Please let us know if you need anything else. Have a great rest of your day! Best Regards, Christopher Fuller, Leasing Manager
Be aware Long process to apply to live here, even making over six figures. The staff wasn’t helpful and the run around to just apply, makes you feel like you’re applying for a government job with a security clearance. Let’s be honest here. The staff that week had other priorities and didn’t care less. Application at a near by apartment complex was easy and was able to move in within 24 hours.
Business response:
Good Afternoon, Thank you for for taking the time to provide us with feedback based on your experience. We are sorry to hear that your encounter was not what you expected from us. Please feel free to call us at 571-342-3506 with any questions. We would be more than happy to assist! Have a great rest of your day! Best Regards, Christopher Fuller, Leasing Manager
Frequently asked questions about Signature Reston Town Center Apartments
How is Signature Reston Town Center Apartments rated?
Signature Reston Town Center Apartments has a 4.4 star rating with 460 reviews.
When is Signature Reston Town Center Apartments open?
Signature Reston Town Center Apartments is closed now. It will open at 10:00 a.m.