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SimonMed Imaging - Copperpoint
- Diagnostic Imaging
- Gilbert, AZ
About this business
Location details
3570 S Val Vista Dr, Ste 101, Gilbert, AZ, 85297, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedThe lady that performed the MRI was extremely helpful as I am very claustrophobic and her suggestions made it possible for me to complete the test on the first try.
Business response:
Thank you for the review!
RecommendedSimonMed Imaging was very clean. Everyone was very nice! My technician was very friendly, knowledgeable, and got me in and out quickly. One of the best experiences I’ve ever had.
Business response:
Thank you for the positive review, Debbie!
Most LOCATIONS ARE OVER SCHEDULED 😤AND HAVE ..INEPT CHECK IN STAFF😳 ..LATEST DISASTER..CODED WRONG ..BEEN FIGHTING BILLING 120 days + 😡RUDE AND UNPROFESSIONAL..BETTER OPTIONS… AVAILABLE 🤔 TECH SERVICES ..JUST OK..
Business response:
Hello Anthony, thank you for taking the time to leave us a review. If you believe there's been an error, and would like to speak with someone in our billing department, please send your information to info@simonmed.com so we may reach out to you. Thank you.
Hi, my name is Robi, and for the last 7 months when people call in asking for their MRI results, they are transferring them to my personal cell phone. I have called to complain numerous times, and no one seems to care. Simon Medical is giving me their private patient information to a 3rd party. sound like a serious HIPPA violation. If your wanting your information safeguarded, I would recommend going elsewhere 🤬
Business response:
Hello Robi, thank you, someone will be contacting you directly to follow up.
RecommendedOnce you in to do images your good . They only do walk ins for X-rays took me 2 hrs waiting . No hurry there , that’s for sure !it moves at a snails pace .
Business response:
Hello Ronald, thank you for your kind review!
You can’t make an X-ray appointment. Walkins only. We spent half an afternoon trying to find a location. Two prior locations had a sign outside that said no x-rays. We also couldn’t call to find wait times, and to see if the location had an x-ray tech. A few days later we were able to get in to the Val vista location. Extremely frustrating.
Business response:
Hello Mary, thank you for taking the time to leave us a review. We are actively working to improve our systems and processes and appreciate your feedback. Thank you.
I had an appointment last week and got to the appointment to only find out it was canceled due to prior auth. They had the wrong insurance for me. I provided the manager with my new insurance and she said she would update. Thursday came around and they canceled again needing prior auth. So I schedule for Monday of this week and same thing. I called my insurance and no prior auth is needed for a CT scan. I called Simommed and guess what, the so called manager never changed my insurance. I finally got a rep to change it on Mon... read more
Business response:
Hello Karen, thank you for taking the time to leave us a review. We are very sorry to hear you left with such a poor impression. It is disappointing to hear any visit fell short of our quality expectations. Someone from management will be reaching out to you about your experience. Thank you again for your feedback.
went over my appt time, shedulong was difficult, pricing was not told until sign in, I didn't even get a warm blanket during my mri I was freezing
Business response:
Hello Holly, we are very sorry to hear about your negative experience, and appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team regarding your visit, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you.
RecommendedI want to start off by saying that this is not the front office staff nor the technicians fault. I made an APPOINTMENT online for x-rays. I got a reminder email and texts regarding my upcoming appointment. I was scheduled for 10 AM and got to the Copperpoint location at 9:45 AM. On the door was a sign saying “we are not doing x-rays today.“ I went in and said that I have a scheduled appointment for x-rays are you doing them today? The front office staff said that the ultrasound technician has to do x-rays in between scans an... read more
Business response:
Hello Mary, we appreciate you taking the time to leave us a review. We are actively working to improve our systems and processes and understand your frustration. Thank you for your feedback.
Frequently asked questions about SimonMed Imaging - Copperpoint
How is SimonMed Imaging - Copperpoint rated?
SimonMed Imaging - Copperpoint has a 4.5 star rating with 2,799 reviews.
When is SimonMed Imaging - Copperpoint open?
SimonMed Imaging - Copperpoint is closed now. It will open tomorrow at 7:00 a.m.