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SimonMed Imaging - Flagstaff
- Diagnostic Imaging
- Flagstaff, AZ
About this business
Location details
1000 N Humphreys St, Suite 100, Flagstaff, AZ, 86001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
was told to show up 15 minutes early was the first one there and the last one out 2 hours later
Business response:
Hello Ambrose, thank you for taking the time to leave us a review. We believe our patient's time is valuable and strive to provide timely care. Thank you.
At first they told me a crazy amount for my copay so I canceled my MRI. Then I'm told they made an error so I paid the copay amount they requested and had the MRI done. Now I keep getting a bill and when you email them you get an immediate reply stating "Case has been open" "please allow 3-5 business days for a response" which you will never get. I've emailed 3 different times with no response but still get threatening statements. Don't deal with any SimonMed. What's worse is that it's "Dr owned". How pathetic. I'm not the ... read more
Showed up 15 mins early. They took someone who was half way through their appointment late ahead of me. They said the doctor ordered xrays as well as an MRI. This was news to the doctor. Their xray machine was broken so I couldn't even get the xrays, that weren't ordered. Then they said I weight too much for the mri machine. The booking person asked my weight and had no problem booking me. So, whole trip was a waste of time. About an hour for the whole visit with no services provided.
Business response:
Hello Sean, we are very sorry to hear about your experience, and appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team, please send an email with your information to info@simonmed.com so we can reach out to you. Thank you.
They took me 45 minutes late for my scheduled MRI. I was informed after getting on the table that I would be the first person to receive an MRI at that facility. I am 79-years-old and found the table and equipment EXTREMELY uncomfortable and the test took 45 minutes (of agony on my stomach with my arms over my head). The tech stated that he had to do one of the tests a second time and that is why it took so long but that they "would get things together" as they did more MRIs. Their first "test case" should have been someo... read more
Business response:
Hello Kay, we apologize for the pain that you experienced during your visit at SimonMed. We thank you for bringing this to our attention so we have the opportunity to review and provide re-training where necessary. If you have any other concerns, please feel free to reach out to info@simonmed.com where we can gather further information. Thank you.
I was scheduled for a 3:00 appointment and got in after waiting 2 1/2 hours. The employees were very apologetic and very nice but what a mess!
Business response:
Hello Peggy, we are sorry to hear that your experience was negative and we appreciate you taking the time to leave us your feedback.
They were over an hour behind. It ruined my schedule for the rest of the day
I had a terrible time reaching them to schedule and then the stat order couldn’t be accommodated, stat. Two separate days, they ran 20-40 min. behind and staff was very unprofessional!
Don't come here! I was sent to have 2 MRIs done. The report on the most important one did not even address what my doctor wanted them to look for. Instead, it said I would need another MRI!!! I called and requested that an addendum be added to complete the report, but the records department refused. These were very expensive tests, only to have incomplete reports. What kind of medical care is this? Lousy, that's what. I absolutely do not recommend this business.
Business response:
Hello, thank you for taking the time to leave us a review. We would like to speak with you regarding your concerns. Please email info@simonmed.com in order for us to gather some additional information and reach out to you.
Frequently asked questions about SimonMed Imaging - Flagstaff
How is SimonMed Imaging - Flagstaff rated?
SimonMed Imaging - Flagstaff has a 4.3 star rating with 1,452 reviews.
When is SimonMed Imaging - Flagstaff open?
SimonMed Imaging - Flagstaff is closed now. It will open tomorrow at 8:00 a.m.