SimonMed Imaging - Ocoee II

Deborah M 

on BBB

4 years ago

This is the ***** place I've ever been, medically speaking that is, and that is saying something. This place should be stripped of their license. They are rude, incompetent, unprofessional. I waited in line for 30 minutes to check in, even though I had supposedly checked in online. What a joke. Four people sitting around behind the counter and only one working. The rest were "training", ha! Then they didn't have my doctor's order, supposedly, although I had been told by the doctor it had been sent. I'm sure this pathetic pla... read more

De D 

on BBB

4 years ago

ZERO This "business" should be stripped of their license to practice.Not only is the front office staff rude and unapologetic, when there is an issue, the manager will refuse to discuss or apologize for the situation.Zero customer service or integrity.When I scheduled an appointment, that was verified through text message, upon arrival I was rudely told to "re-schedule" and the manager was "too busy" to speak with me.Based off their "************** & Responsibilities" they have infringed on several levels that their own webs... read more

curt l 

on BBB

4 years ago

when trying to look at records online it tell you that the location needs to set up a patient portal yet when you call no one answers to ask bout how you get this done.lousy company to get any type of service from 

MAH 

on BBB

4 years ago

The exam staff was excellent. Then the problems started trying to get a clean exam report for myself and my primary care doctor. Website and portal are worthless. Help and chat feature is worthless. They need to do a much better job. 

Leanna D 

on BBB

4 years ago

SimonMed is the absolute worst. Back in the early days they used to be one of the best in the business. Now they are hands down the bottom of the pit. On 3 different occasions I have made or had made by doctors appointments for tests. When I arrive fir the **** told there is nothing scheduled in the system. 3 TIMES! Once was an online scheduled appointment. They told me there are frequent issues with that booking system that result in them not showing up on the schedule. If that is true take down the system so they are not w... read more

George W 

on BBB

4 years ago

Absolute worse. Good luck even trying to make an appointment. I tried 4 times to talk to someone who could speak English well enough to be understood. This company has gone in the toilet in the last 5 years. 

Ayes A 

on BBB

4 years ago

SimonMed has a consumer rating of 1.25 stars from 4 reviews indicating that most customers are generally dissatisfied with their purchases. SimonMed ranks 80th among Medical Equipment sites. Incompetence is the best word. Don't use any of their offices. 

Michael N 

on BBB

4 years ago

I had been to Simon Med in the past with no issue. This time i needed an MRI on my ankle for a possible break in the bone or tendon. I called their appointment line, got a third world vendor, gave them my United Health Care info and group number. I stated Simon had Blue Cross from my last time but was invalid. I also stated neither plan required an approval as they are large group plans. I went yesterday at 2:00 for my 2:30 appointment. The office was a mess. There was 1 person at the 4 person counter, who said she was the m... read more

Sarah N 

on BBB

4 years ago

I went to SimonMed for an ultrasound. While at the clinic, the entire staff seemed incredibly nonchalant about their jobs, a clear indicator they're not happy employees. After being quoted ~$36 and later receiving a bill for the same amount, I assumed I had paid in full. It took three requests to finally have them send the test results to my physician. That said, they didn't include where the fibroids were located, key to diagnosing and treatment. They also didn't include the actual film so that my doctor could see where the... read more