SimonMed Imaging - Ocoee II

Ray 

on BBB

3 years ago

Scheduled an appointment over the phone and confirmed the address. Showed up for the appointment early and was told we were in the wrong location, directed us down the street. Showed up down the street and were told we were in the wrong location, we now needed to drive 20 minutes away. Showed up at the 3rd location now 20 minutes late and were told we were to late and needed to reschedule. Reschedule and received a call the day of the reschedule to reschedule again. This is all for an MRI of a cancer patient, the stress is a... read more

Marcy O 

on BBB

3 years ago

This is the 3rd year I have used this company and will not go back. Besides the fact that they double book your procedures (Mammogram/ Ultrasound) and make you wait more than 1.5 hours for your appointment, their BILLING is ATROCIOUS!They tell you at your appointment what they think you owe (in my case $400), which 3 years running has never been right. Then they say you can do a split payment. So you give them your credit card and you pay a portion (typically half). Then you NEVER receive a statement, but they keep billing y... read more

Ash H 

on BBB

3 years ago

U called SimonMed customer service to make an appointment yesterday. They gave me an appointment for today Tuesday 10/05/2021 at ***** pm on ***** 1 office on **************** ***** **. And they did confirm the appointment by text message yesterday and today. When I went there. At 01:00 pm they have a line no 6 feet between people and people sitting no 6 feet from 3ach other very unsafe. And when 8 went to the window I told her my appointment at 01:15 pm and 8 hands her my ID and the insurance card. She said oh sorry we don'... read more

Erika S. 

on BBB

3 years ago

Billing here is ridiculous! I got a scan done in May. The front desk made me pay over $900 as they stated they ran my insurance and it was part of my deductible. Spoke to my insurance shortly after and stated that was incorrect and should have only been billed for $150. Since June, Ive been waiting for a refund! Spoke to numerous billing agents, ********* ****** **** and have just gotten the run around with each of them telling me a different reason as to why the investigation is taking so long! Weve gone from **** business ... read more

Lawrence S 

on BBB

3 years ago

This is a tough review because we actually really like SMIL but after the events today, we really felt like we needed to say something. My wife needed a follow-up ultrasound of her breast. We didn't use the online scheduling and decided to call to make the appointment. The lady my wife spoke with was, I'm sorry but no other way to say it, just plain dumb. I was listening to her and could not believe it. She didn't know there was a ************************************* in ********** where my wife wanted to go. No amount of ta... read more

Elaine 

on BBB

3 years ago

I have used Simon Med Imaging for a while now My last CT was read wrong by their Radiologist According to my Lung Doctor ***** was definitely something at the bottom lobes of both my lungs I find this very disturbing. How do I ************ or not my other scans and Mamo's have been read correctly 

Aaron G 

on BBB

4 years ago

Think twice before using Simon Med off of Desert Ridge.I called a local number to make an appointment but was transferred outside of *****************. After setting the appointment for the Desert Ridge location, I asked the scheduler if I needed to fast prior to my appointment. They said that it was not necessary based on the procedure that I was having done. On the day of the image, my wife called to double-check. They confirmed that I did not have to fast and that no prep was needed prior. After arriving for the appointme... read more

Sharalee L. 

on BBB

4 years ago

I do not know what is going on with this company but to say the least they are headed down a path of no return. I had an appointment in the Phoenix area on 5/20/2021 for a ct scan with contrast. I was told the amount of my copay would be $276 which I paid immediately. I was so uncomfortable I didn't question the amount until the next day. My opinion is they do this type of tactics knowing the patient is in pain. I called my insurance company, and was told it should have been $125 copay. Called SMI Imaging billing department ... read more

Kallon 

on BBB

4 years ago

This place is terrible, my wife and I are expecting and this is our first ultrasound, not like they are doing open heart surgery or anything and my wife called ahead to make sure I could come with her and the girl at the front desk said no problem. So I took half a day from work to go, drove 45 minutes out of the way (it's Apache Junction you know..) and once on site we waited for her turn. At no point anyone told us I couldn't go even though it was clear that I was there with her. Once her turn finally came, I got told I co... read more