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SimonMed Imaging - Orange Grove
- Diagnostic Imaging
- Tucson, AZ
About this business
Location details
1845 W Orange Grove Rd, Ste 105 Bldg 5, Tucson, AZ, 85704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My 1 hour scheduled appointment ended up with me being in the MRI machine for just short of 3 hours. It took an hour and 15 minutes of being in the MRI machine for the technician to still fail to get images, after numerous times telling me he’s not the normal technician, didn’t know where anything was, the “old machine” was to blame and hopefully the canula doesn’t rip out my arm going inside. The front desk agent was extremely apologetic but a very uncomfortable and unprofessional experience that I hope others didn’t have t... read more
Business response:
Hello Hamish, thank you for taking the time to leave us a review. Someone from management will be reaching out to you about your experience. Thank you again for your feedback.
I would not recommend SimonMed. I received the first call from someone who I could barely understand. The person then said they could not answer my question and would transfer me. I was then disconnected. Then after the second call I was able to get scheduled just to have them reschedule my time to progressively later times. I was also run through the same set of questions about health history 5 times. Once each on the calls, once on the online forms and twice in person. You think that someone would have conveyed the ... read more
Business response:
Hello Chad, thank you for taking the time to leave us a review, we strive to provide appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
I found a lump in my breast, and my physician ordered a diagnostic mammogram and ultrasound. When I called to schedule it, they acted like they had no clue what was going on and told me that the order was for one thing and scheduled it then waited a week and a half until the day before my appointment to call me and tell me that they had to reschedule because I'm having symptoms and I need a diagnostic mammogram. Not only did I tell them multiple times that I was having symptoms when scheduling the first appointment but the o... read more
Business response:
Hi, thank you for reaching out to us. We value your feedback and would like to speak with you regarding your experience. Please email info@simonmed.com so we can obtain additional information and reach out to you. Thank you!
Do not go here if you need a simple X-ray! Appointment was at 12:30 and was told it would be after 1:00 because the X-ray tech was at another location. What’s the point of having an appointment? It took over an hour to finally get an X-ray completed from appointment time. They had piss poor scheduling. I never had this experience at Radiology LTD. I will make sure my doctor never sends me back to SimonMed again!
Business response:
Hello Staci, thank you for taking the time to leave us a review. We are truly sorry you experienced a long wait time, and we understand your frustration. We believe our patient's time is valuable and strive to provide timely care. Thank you.
I made my appointment via text messaging and they scheduled me at the wrong location. I called for that appointment 3 times and sat on hold forever. Do real live people work there? So I missed my appointment but the receptionist at Swan location was great- she called orange grove and got them to squeeze me in. I still had to wait an hour for something that was their fault. My mri techs were great. Rest of the folks were totally sub par in the customer service area. Will NEVER use them again.
My appt was 1230 pm I left at 207pm. The MRI machine took 15 min at least to start operating while I lay in the MRI tube. A lady came in behind my appt but was taken ahead of me.
Business response:
Hello Kathi, we apologize for the negative experience and for any inconvenience. We are doing our best to improve workflow to prevent these situations. Thank you for sharing your feedback.
I called for an MRI and was told they had a coupon special for $150 no contrast. I booked it and went in on the date and time assigned to me. As I was starting to pay I was told that will be $300...I’m like I was quoted $150. Then they wanted my insurance info. Insurance won’t even pay for an MRI. I was paying cash! No ones business but mine at that point. Needless to say I left. I’ll wait or find a different place. Just quoted me what they thought would get me in the door, but it didn’t work for them. I left. They seemed ni... read more
This place is a joke. Im here now for the 2nd time because they took bad x-rays the first time. The first time I told the docs not to send me back here because they have no clue whats going on. I've been sitting here this time over 2 hours. They don't know what I'm supposed to be getting done, even though its a re-shoot. Ive watched 9 people come in and they can't find there appointments either. Several have left or been sent away. They have 1 lady working and she's a floater so really has no clue whats happening here. I jus... read more
Took me an hour for 3 minute x-ray.
Business response:
Hello Sylvia, we do apologize for the negative experience you had with us. We are working to improve our site workflow to prevent long wait times in the future. Thank you for taking the time to share your feedback.
Frequently asked questions about SimonMed Imaging - Orange Grove
How is SimonMed Imaging - Orange Grove rated?
SimonMed Imaging - Orange Grove has a 4.4 star rating with 2,307 reviews.
When is SimonMed Imaging - Orange Grove open?
SimonMed Imaging - Orange Grove is closed now. It will open tomorrow at 7:00 a.m.