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SimonMed Imaging - Palm Valley
- Diagnostic Imaging
- Goodyear, AZ
About this business
Location details
13657 W McDowell Rd, Ste 111, Goodyear, AZ, 85395, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Scheduler set my appointment for the wrong imaging test. I had to wait two hours to get approval from doctor to have test at lower quality. Staff at center were very professional in keeping me updated as to the status of the request.
Business response:
Hello Dana, we apologize for the negative experience and for any inconvenience. Thank you for sharing your feedback.
The hours of operation are 8-5pm however at 8:10 the front desk associate finally comes into the building opens the door and says I’ll be right with you. My appointment was scheduled for 8:30am no extra lights were turned on in the waiting room finally after 10 minutes because it’s now 8;20am I open the door and say excuse me but are we allowed to come in yet, she honestly acted as if she forgot about us. There were 4-5 others in the hall waiting also. Once I get up to the desk she tells me I have a deductible to pay. My ins... read more
wait time is ridiculous, even if you have an appt. the front desk was snobby, and the waiting room was super crowded and couldn't socially distance if you tried. no privacy. just the worst but really you're only option. turn around time for results is horrible. you'll die by the time they review and complete your report
The waiting room was over crowded during this pandemic. The office relies on your Online system that’s not user friendly. No one answers the phone and your online chat system is not intuitive. I’ve been waiting over an hour in this waiting room and I actually had an appointment. I won’t use your services again.
Business response:
Hello Donna, we are very sorry to hear your experience was negative. We are doing our best to improve in many areas, and we appreciate the feedback.
After me making an MRI appointment at the Palm Valley (AZ) location... After my doctor forwarded the prostate MRI order to this location... After me filling out everything online... After me getting numerous reminder emails... After me getting numerous reminder text messages... I showed up early today to check in for my prostate MRI... They don’t do Prostate MRI at this location. Wow. Whatever happened to customer service? Your system failed you, and it failed me.
Business response:
Hello, thank you for contacting us regarding your experience. We value your feedback and would like to speak with you more regarding your visit. Can you please email us your contact information including your date of birth to info@simonmed.com so we may reach out to you? Thank you.
I scheduled an appointment for 2:30 and didn't get called back until 3:08. If you are about 40 minutes behind you should let your patients know when they check-in just in case they have other appointments/plans afterwards. The front desk lady I dealt with was not friendly at all. I will be going back to the Buckeye location where we were taken back on time and treated so well.
Business response:
Hello Denise, we apologize for the long wait time you experienced. We are working with our sites to improve workflow to prevent these situations. Thank you for sharing your feedback.
Absolute worst customer experience I've ever experienced in my life. I will never go to this place again. Not only do they run behind but they don't even tell you they don't tell you when anything is broken I would rather go sit in a hospital bed for a week then have to deal with this stupidity that I just dealt with
Business response:
Hello DeeAnna, we do apologize for the negative experience you had with us. We will address this with the staff. Thank you for taking the time to share your feedback with us.
Frequently asked questions about SimonMed Imaging - Palm Valley
How is SimonMed Imaging - Palm Valley rated?
SimonMed Imaging - Palm Valley has a 4.5 star rating with 3,047 reviews.
When is SimonMed Imaging - Palm Valley open?
SimonMed Imaging - Palm Valley is closed now. It will open at 7:00 a.m.