SimonMed Imaging - San Francisco Sacramento St SFAMI

Stephen M 

on BBB

2 years ago

I was referred to SimonMed by my Urologist for a Pet Scan. When I called to schedule the procedure I was told my co-pay would be $304. This seemed high based on previous scans, but after talking to my wife we agreed I should go ahead with the test. On the day of the test, I checked in and told to pay the $304, which I did. Several weeks later, I receive a bill for an additional $1086. WHAT??? I was shocked since I wouldn't have gotten the test had I known it would be $304 + $1086 or a total of $1390! So, I called them and sa... read more

Savannah K 

on BBB

2 years ago

Billing department is a joke. Dont go here. Find somewhere else to get your exams done 

Thomas E. 

on BBB

2 years ago

Took 3 weeks to get appointment. They call day before and say they don't have insurance approval. I told them fine don't call me until you have approval. They procede to call me next day and everyday for 3 days to schedule. I finally schedule for a week later. Everything seems fine I show up and they ************* denied my mri. Didn't call me or anything. Then they say we'll you can pay for it yourself. I am so furious with this company. NEVER USE THEM. They can not even bother to call you I wouldn't even trust their result... read more

Mary D 

on BBB

2 years ago

I just spent an hour and a half at Simon Med and am very discouraged. My doctor ordered an "upper GI **ray" and gave me the Simon Med form with the test checked. I called Simon Med. Their recorded announcement says "all **ray appointment are on a walk-in basis only." I went over there, waited 20 minutes in line to even get checked in. The desk clerk took my order, got my copay and checked me in for the **Ray. An hour later the tech calls me and says, "So, are we doing a chest **Ray today?" I told the order says "upper GI **r... read more

MaryAnn L 

on BBB

3 years ago

The most inefficient diagnostic location I have ever experienced. Spent one hour, in a gown, waiting to have a mammogram and ultrasound, and no one bothered to give me a reason for the delay. When it got to be over one hour I got dressed and told the assistant I could not wait any longer. I asked for my records I brought with me and when I got home and looked at the records she gave me, I discovered she gave me only part of mine and also included another patient's order form. Big time HIPPA violation. I told the assistant I ... read more

Bob Z 

on BBB

3 years ago

Wife was scheduled for **Ray, although they stated she was scheduled for an MRI which she received the previous week. When I asked why she needed to do it again, I was told they werent finished and charged me another $186.00. Not sure what happened regarding the **Ray. 

Victor C 

on BBB

3 years ago

SimonMed is a TERRIBLE COMPANY to get your Imaging done. PLEASE CONSIDER GOING SOMEWHERE ELSE!!! DON'T WASTE YOUR TIME AND MONEY...SimonMed is a badly run company! Please don't use them unless you have no other choice. They tell you one thing to only change things after the fact. I had an appointment and arrived 15 min early but had to 1.5 hours in the lobby because they were delayed. And I was not the only that complained about the delays. Then to add further challenges, I was scheduled to have an MRI (********* location in... read more

Phillip R 

on BBB

3 years ago

Go anywhere else for medical imaging services unless you prefer to be misled about billing, properly filing insurance correctly or being qualified to listen to customer requests therefore absolutely unable to provide any sensible sense of customer service. 

Patricia W 

on BBB

3 years ago

Simon med canceled 3 appoints right before I left home. The last time I was 15 minutes from the building. I had to take meds each time.DO NOT USE THEM! Really a minus star rating.