SimonMed - Ocoee II

Julie G 

on BBB

2 months ago

They rescheduled my mammogram to 15 minutes earlier the day prior without calling me. They sent an e-mail, which I found a day later.I arrived at the time I was expected to and was greeted with 'You are late.' They refused to see me and made me drive another 30 minutes to another site. It took 2 1/2 hours to complete a simple screening. No apologies. They treated me like I was ******** wasn't until I saw the e-mail today that I knew they had changed it and didn't bother to tell me I hadn't scheduled it wrong.I lost 2 1/2 hou... read more

Mark U 

on BBB

3 months ago

My issue is with billing. Called to inquire about out of pocket cost I paid for 2025 which they provided. The agent continued to inform me of multiple overpayments dating back to March of 2025 and continuing to now. Amount of overpayment to date is over 1600 dollars. Told because of open account activity they have to close it out before refund can be sent. Its been over a year since overpayments had started. I get at least one scan a month and from the way their holding my money due to account activity i will never see these... read more

T C. 

on BBB

3 months ago

Very difficult to get an appointment. And, they can't keep track of your information. They will ask for the same information over and over in order for you to get on the schedule. Once you have the work completed, it can take a very long time to get the results. Had a CT Scan done for an urgent medical issue, and it took day, and numerous calls, to get the report from the radiologist, which delayed the ability to seek medical treatment. 

Gary C 

on BBB

3 months ago

First, they told me I did NOT have an appointment after TEXTING ME SEVERAL TIMES THE TIME, DATE, AND LOCATION. I HAD TO GO TO A DIFFERENT SIMON MED.**THEN** they tried to DENY OUR COVERAGE BY SENDING OUR CLAIM TO THE WRONG INSURANCE COMPANY I SPENT OVER 1 HOUR ON THE PHONE WITH THEIR BILLING DEPARTMENT.**WHAT SIMON MED IS DOING IS FULLY INTENTIONAL**THEY SHOULD HAVE A CLASS ACTION LAWSUIT FILED AGAINST THEM TO STOP THEIR INCOMPETENT, CRIMINAL ACTIONS. 

Margery J 

on BBB

3 months ago

Scheduling with them was the worst experience I have ever had trying to make an appointment for a medical procedure. The person taking the call tried to tell me I didn't live where I live, told me I was having 2 procedures when only one was ordered and scheduled both procedures. I am a physician and I know what was ordered! Her command of English was so poor that I had to repeatedly ask her to repeat, but she refused. I deal with a lot of immigrants in my own medical practice and I have never had such difficulty dealing with... read more

Nichy D. 

on BBB

3 months ago

Terrible mistreatment by a technician named ****. Went for an MRI on 3/9/26- was mistreated and condescended by this technician. I chose not to stay silent & wrote a ****** review. SimonMed responded apologizing for the inconvenience & suggesting I contact them via email which I did. Have not heard from them. 

Karissa B 

on BBB

3 months ago

I paid extra for Mammogram + Heart but only received a report for Mammogram +. The worst part is no one can resolve the issue tor me. I have called and emailed a few times and they dont provide the Heart results nor refund me. I was charged twice on my credit card statement by SimonMed and they have told me there is nothing they can do. Im so surprised by this and dont believe it.On the same day as my mammogram, I had a bladder ultrasound. The tech mentioned she was scanning my uterus to make sure nothing was seen there. I o... read more

THEADOSISA R 

on BBB

4 months ago

WE WERE TOLD TO ARRIVE AT 7:45 AM FOR AN 8:00 AM APPT THE DOORS OF THE FACILITY DIDN'T OPEN UNTIL 8:00 AM NO ACCOMODATION TO WAIT OTHER THAN STAND FOR 15MINS AN 82YR OLD WOMAN , WAITED FOR AN HOUR TO BE TOLD SHE WAS NOT HYDRATED ENOUGH FOR THE PROCEDURE AND WOULD NEED TO RESCHEDULE INSTRUCTION WERE NPO PAST MN OTHER THAN WATER HOW MUCH WATER WOULD SHE CONSUME DURING THE HOURS OF MIDNITE AND 7:45 AM PLS HIRE STAFF THAT ARE MORE KNOWLEDGABLE THAN TO GIVE THOSE TYPE OF INSTRUCTIONS AND ACT AS IF IT'S THE PATIENTS FAULT TESTING ... read more

Karen G 

on BBB

5 months ago

They won't stop calling me. I have told the repeatedly to remove me from the system but as soon as I answer to tell them that the calls increase. This has been going on for 6 months.