This profile has been claimed by the business owner or representative.
SimonMed - Prescott Valley
- Diagnostic Imaging
- Prescott Valley, AZ
About this business
Location details
3033 N Windsong Dr, Ste 102, Prescott Valley, AZ, 86314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommendedi was waited on and checked in right away. the imaging was thorough and got my results in minutes.
Business response:
Thank you for the review!
RecommendedI had an appointment for a scan this morning and arrived early per their instructions. I waited 1 hour and 20 minutes before I was called back. On the bright side, the staff was very friendly and apologetic to ALL those waiting over an hour. I will try them again.
Called about getting an x-ray done and was told to come in before 4:30 as there are no appointments made for x-rays. Got there at 3:55 and was told "we aren't doing anymore x-rays today." What a joke of a facility! An x-ray is as basic as healthcare gets. If you're unable to provide the most basic of services then shut your doors and let a more professional and competent provider come and serve the community. And get counter people who show more concern for actual patients and finding solutions than making unhelpful and unpr... read more
Terrible! My insurance covers my MRI at no cost, but the girl who checked me in insisted I had to pay $150 plus $50 for the MRI. My insurance company ( UHC PPO) called to confirm that I should not have been charged and they still refused to refund my money. UHC told me they have had many complaints about this company charging when they know they shouldn’t and then refusing to refund charges. This company has a reputation for bullying people into paying for services already covered by insurance.
Business response:
Hello Lee, thank you for taking the time to leave us a review. If you believe there's been an error, and would like to speak with someone in our billing department, please send your information to info@simonmed.com so we may reach out to you. Thank you.
Getting X-rays done is by walk-in only, no appointments. Twice I have waited almost 2 hours to get in to do my X-rays. Very difficult to sit and wait that long when you have a back problem. I saw other people who were very uncomfortable sitting and waiting that long. I will not do X-rays there again.
Business response:
Hello Wendy, thank you for taking the time to leave us a review. We believe our patient's time is valuable and strive to provide timely care. Thank you.
We have never experienced such “staff” incompetence. From misunderstanding Health Insurance coverage, to not communicating with each other, to reciting incorrect reasoning about Simon Med policy. We are very concerned this same incompetence and inaccurate behaviors may (will) carry over to the actual Diagnostic exam. This Corporation could really benefit from internal training. Otherwise make sure your malpractice policies are in full force.
My appt. was at 1 and I didn’t get seen til 2. The waiting room was full. The staff was courteous to all customers. Maybe there were too many people that walked in without an appt.
Business response:
Hello Jan, thank you for taking the time to leave us a review. We are truly sorry you experienced a long wait time, and we understand your frustration. We believe our patient's time is valuable and strive to provide timely care. Thank you.
The people and techs are fine, but the scheduling system and trying to get a live person is close to impossible. You can choose to “chat” with someone...but I’m pretty sure it’s in India and it’s only by text. I only went here because it’s where they did my previous MRI. They need to change their system!
Business response:
Hello Kathy, we are very sorry to hear your experience was negative. Unfortunately we are having many issues with our scheduling system and we are doing our best to improve them. Thank you for the feedback.
Not really happy that I wasn’t told NOT to take my calcium supplements 24 hrs prior to my bone density scan. Now I have to reschedule
Business response:
Hello Patricia, we apologize for the customer service and lack of information you received. We will address this with the staff. Thank you for the feedback.
Frequently asked questions about SimonMed - Prescott Valley
How is SimonMed - Prescott Valley rated?
SimonMed - Prescott Valley has a 4.4 star rating with 3,626 reviews.
When is SimonMed - Prescott Valley open?
SimonMed - Prescott Valley is closed now. It will open tomorrow at 8:00 a.m.