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Sleep Outfitters Corporate
- Mattresses
- Lexington, KY
About this business
Location details
1056 Wellington Way, #200, Lexington, KY, 40513, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 7:00 p.m. |
Because they won’t come out and look at my mattress how it is sinking in the middle!
I tried a few weeks ago to submit a claim to no avail. Today I am attempting to resubmit the claim with the same amount of success. This Sealy mattress and box spring after only 3 weeks were completely unusable. My son is currently sleeping on the couch.
Business response:
Cheryl, I am very sorry to hear about your experience. I have notified Customer Service of the issues with your mattress and box spring, and they will get your warranty pre-approval letter uploaded as soon as possible so we can get that replaced for you.
Litterally selling totally defective stuff and getting away with it. Delivered a adjustable base to my house today. The guys said the remote batteries didn't work and it was because they had taped it to the bed and one of the buttons were pushed down. So the batteries were dead. But after going to the store to buy batteries I found out that was not the case. The base was broken and defected and when I called them, they said all sales are final and were completely ok with selling me a 600 base that was defected. And said, ... read more
Business response:
Alan, we are sorry to hear about your experience. Please contact our Concierge with more information, including the name and phone number on the order, at conciergegroup@sleeponthebest.com
I bought s bed back in 2015. The mattress has a 25 year warranty and low and behold there is an issue with my mattress. I’ve tried to call someone but that’s not an option, you can only request a call back on their website. I’ve done several times, no call back. Don’t buy a bed from this place.
Business response:
Queena, we are sorry you were unable to recommend us. Feedback from our customers is invaluable to us. Please reach out to Customer Service at 1-866-637-3778 and we will take a look into your warranty issue. We value your feedback and hope to hear from you soon!
Had a horrible purchasing experience at the Lima, Ohio store. Salesman was very knowledgable but was not clear with what he thought we wanted. We discussed two different beds (One King and a TwinXL pair w adjustmentd) and our final decision was the TwinXL. Somehow the salesman did not hear both my wife and I request this and was not the one he sold to us. And since the salesnan and the invoice / bill of sale is not clear at all we did not realize it was wrong until we got home. We called back the same day and requested the T... read more
PSA.... Don't buy a mattress from Sleep outfitters!!! Wrong mattress was delivered to me after I waited over a week since purchase, can't get my old one back due to being dirty from the delivery truck. I ordered a pillowtop plush mattress, was delivered a firm one. Local store and corporate office is doing nothing to make this right, except to order the right mattress, will get here when it gets here. Cooperate office told me I could drive to the warehouse in Columbus to get one which is two hours away from me. So now I am s... read more
Business response:
Jill , we regret that you are unhappy with your experience. Please email us at conciergegroup@sleeponthebest.com with more information so that we can try to resolve your concerns. We appreciate your honest feedback and look forward to hearing back from you.
I have had problems with my adjustable base. I bought the bed thinking that it would be great. First, when they installed the bed, it wasn’t the right height, so I wasn’t able to enjoy the bed on the first day. Then, one of the bases went out. I called the customer service number so that a technician could come to fix it. The repair company could not make the original appointment, so they scheduled me for another day. The technician came to fix it. When he got under the bed, he said that he needed a new part. The rep... read more
Business response:
Derrick, we're sorry to hear you are experiencing issues with your adjustable base. Any warranty issues with adjustable bases are handled by the manufacturer and their service technicians, so unfortunately the repair company and Mark person you mentioned are not affiliated with Sleep Outfitters. If there is anything we can assist with, we will be more than happy to help you. Please contact our Concierge at conciergegroup@sleeponthebest.com with more information.
Just got told no that they couldn’t exchange a broken mattress and box springs that’s 4yrs old and had a little stain warning I won’t ever buy from you all ever again and none of my family will either you lost some good Customers what do they expect we had a mattress cover on it the whole time I mean you are gonna have a little bit of staining on it
Business response:
Joshua, we apologize we could not exchange your mattress and box springs. Unfortunately any stain voids a manufacturer's warranty, which is their policy. While we act as a middle man to process the exchange, when applicable, the warranty is through the manufacturer.
Call me back and make the mattress right
Business response:
Please email your information to conciergegroup@sleeponthebest.com so that we can help you.
Frequently asked questions about Sleep Outfitters Corporate
How is Sleep Outfitters Corporate rated?
Sleep Outfitters Corporate has a 3.3 star rating with 177 reviews.
When is Sleep Outfitters Corporate open?
Sleep Outfitters Corporate is open now. It will close at 9:00 p.m.