Solis Mammography, a department of Medical City Dallas

Kristina K. 

on Yelp

4 years ago

I arrived at my appointment with my 11 year old only to be told she could not be present. This is not stated anywhere in their instructions or guidelines and I've never been turned away from a medical procedure simply because my daughter was with me. A procedure specifically for women is even more surprising. When I called the scheduling office after the rejection, the woman made up some law about children not being allowed to be alone until they are 14. This is not a law in TX. So, not only do they reject access to preventi... read more

Kristen M. 

on Yelp

6 years ago

Worst customer service I have ever experienced at a medical office. Incompetent billing department and very rude front desk staff. My insurance company and Solis corporate tried calling to fix insurance issue (which was just incompetence on their part) and they could not even get anyone to answer the phone. Sat there for hours when no one was in any hurry or had any consideration for my time when they were the ones that were at fault. They tried to bill me for the test when on the phone my insurance company told them over an... read more

Arlanna V. 

on Yelp

6 years ago

If I could give this place A 0 I would. I had an appointment on Friday November 15. I went in and took my 17 year old daughter because her school does not take in until 9. I went in and Marita waited on me at the front desk. My daughter and I sit down and she starts to finish some homework on her mac book. She puts her head phones in and goes to town and we are sitting next to each other. Someone calls my name to go to the back and then when I come out i ask my daughter is she ready to go and her face said it all . She was l... read more

Krista N. 

on Yelp

6 years ago

I do not recommend this place, there are much better, more compassionate, more competent imaging places. They did not call me with my results, I had to call them multiple times to get an answer. They referred me to a specialist who never returned my calls. Their nurse navigator called me six months after the original results were given to inquire...really on top of it. I will say one of the doctors at this location was absolutely brilliant, kind, and compassionate but that was one doctor out of the several I saw. Additionall... read more

Jen B. 

on Yelp

7 years ago

I have had mammograms for the last 10 years. Some have been at Solis in Plano and others at my doctors office in Plano. My doctor retired this year and I had to find another doctor. I have always been given a diagnostic mammogram due to medical history in my family. My insurance covers yearly mammograms 100% but I was told today that diagnostic mammograms are billed differently. In the 10 years prior to this particular exam, I have NEVER been billed an extraordinary bill. I opened a bill today for $417! It is filed un... read more

Yolanda S. 

on Yelp

8 years ago

My mammogram was covered under my yearly women's wellness checkup at 100%. I had given this office my insurance information several times. I had given it over the phone when I had scheduled my office visit and I had given it to them 'again' when I had went in for my visit because the woman at the front desk said she couldn't find it. So imagine my surprise when Rose Imaging Specialists (their collection agency) sent me a bill for $723.00 for my mammogram. No one had tried to call me. I immediately called Rose Imaging Sp... read more

Anna B. 

on Yelp

8 years ago

Cost compare. Solis' current process apparently does not include informing you of expected price, until 15min before your procedure - at least that was my experience unfortunately. I hope they change their process. I've spoken with and emailed management. As providers who offer services every day, they know how expensive some procedures are while the average consumer (patient) does not. Sticker shock isn't fun. A holistic perspective of caring for patients includes empowering them to protect their health *and* their financia... read more

Jennifer B. 

on Yelp

8 years ago

I have recently be diagnosed of stage 3 breast cancer at the age of 28! Solis was the company who diagnosed me with my breast cancer. After their initial diagnosis of cancer i choose to switch treatment hospitals because of the poor service i received here. I am choosing to finally write this review as i truly hope to save someone else from having to deal with this terrible business. From the very first i have a ton of issues. Day one i was scheduled for a sonogram after my PCP found my lump. I call hours ahead of time to ma... read more