Southside Pet Hospital

Dyana Barnett 

on Facebook

5 years ago

I lost my dog due to a hit and run & witnessed the loss of my dog and instead of Southside having sympathy and compassion they completely acted like I was a bother bringing my sweet Mercedes to them. They kept informing me to call the doctor like she was alive but she said she was already gone when we arrived. So I was confused on why I needed to talk to the doctor they were giving me false hopes. This JUST happened to so I am crying uncontrollably and was showed no compassion. I just said I wanted to go home so my husband c... read more

Kathleen Palermo 

on Facebook

6 years ago

The first time we went to Southside they opened up a can of wet food to use as a treat for our dog because she has food allergies... they charged us for that food, even though it wasn’t our idea nor did we want it. They are not helpful when it comes to needing to get in right away for emergency situations and are unwilling to make exceptions for their patients. Our cat is throwing up and they are open until 4 today (1:00 when I called) and cannot squeeze our cat in to even take his temperature. We will be finding a new vet w... read more

Megan Scott 

on Facebook

6 years ago

We went today and it was horrible. The vet (Dr. McDermott) was rude and threatened to call animal control on my dog because he was behind on his rabies vaccine (which is why we were there). Her technician failed to get a temp or heartbeat from him. They needed to look at his paws and could not do so properly. They muzzled him because of his side and their lack of expertise. When I asked for someone else, the vet got offended and was yelling at me. I asked for my bill and they wouldn’t give me one. The vet informed me “that w... read more

Karla Susanne 

on Facebook

7 years ago

I have taken my dogs here for years but it is not the same and after my experience today, we are leaving. As I was waiting in lobby, the customer before me stormed out of their room and left. The receptionist, the tech, and a vet all were talking about him in front of me in the lobby - about how he was mad that he had to pay for something before even seeing the vet. Unprofessional. I should have left then. I got into room with my dog to have them check her ears for infection. Before the vet had even come in room or looke... read more

Anne Bevins 

on Facebook

7 years ago

Zero customer service. Constantly want to upsell you. 

Cindy Davison 

on Facebook

8 years ago

I stop in and get my Heart worm for my dogs every month and have for years. Once I started using the clinic that the City of Olathe offers at a great price, things have not been the same. I still have to use the vet for the heart worm test and buy their heart worm meds from the vet. They are healthy and don't need regular visits to the vet. I do use Vanessa the groomer and all 3 of us my self and 2 dogs really like her. My point is this: I went in today only to be told I cant buy my pets heart worm anymore because they have ... read more

Jamie Thorp 

on Facebook

9 years ago

I used to love this vet's office and recommended them to anyone that needed a vet. Unfortunately, they have now gone "corporate" and changed vets which has resulted in a major decline in their quality. I took my dog in for an eye infection. First we were kept waiting for 40 mins despite having an appointment. Then the new vet proceeded to perform a tear production test, gram stain, and fluoroscopy test before giving me the drops I already knew my dog needed. The bill came to nearly $200. I have been treated without insurance... read more