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Stanley Ruth
- Heating & Air Conditioning/HVAC
- Bronx, NY
About this business
Location details
287 Walton Ave, Bronx, NY, 10451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They installed two thru the wall units promptly and technicians were very professional. Also very neat and polite. Their customer service is excellent. My new units work well and keep the living area, which is large, cool.
Exceptional service from start to finish - the team is incredibly knowledgable and was able to help us replace our old HVAC units and connection system in our pre-war apartment. They communicated each step of the way and were very respectful whenever entering our home. 5 stars all around!
This company created the most horrifying experience I have ever had with an air conditioning repair service ever in my life. Repairmen arrived, took apart my air conditioner, left the soot covered parts all over my room, said it was unrepairable, and then claimed I had said things I didn't say. They moved heavy furniture into places that blocked entrances and created fire hazards and left without putting anything back in place. They created a cyclone inside my living space and I had to call the central office to get them to ... read more
They came a week ago to see the job, spent 20 minutes surveying my HVAC then told me owner will call back in a day or two with quote. Haven't heard anything, not even a "sorry we can't do this job". As other reviewers have noted, not really very professional. I ran a family business as well so being a family business AND professional can/should go hand in hand.No excuses.
The two servicemen arrived early, wore mask, had booties were very knowledgeable and most importantly fixed the issue on the first trip. Two other companies viewed the AC units and said they needed to order the parts and never responded to us afterwards. I highly recommend Stanley Ruth Company and will refer them to friends and family.
Business response:
Juan, there's nothing more important to our team than making sure our community always has the HVAC help they need when they need it! Please don't hesitate to reach out any time we can lend a hand.
Technician arrived within the scheduled time frame for HVAC maintenance and took time to explain operating procedures.
Through the wall AC units that Stanley Ruth installed caused severe water damage to structure of brick building. Warning: Don't use this company to install these units!
Business response:
Hello, While it's difficult to discern where this image was captured, it appears to be at 5 Tudor City. 5 Tudor City is a pre-war building with no condensation drain lines to connect our machines to. The unit we've installed here in the past is a self-contained machine, which means the unit must self-evaporate the condensation produced when in cooling mode. Again, based on the image, we cannot be certain of which unit installed, but the standard AC here uses a fan to spray condensation on to the condenser coil which evapora... read more
Stanley Ruth serviced my AC/Heating unit in December, 2018. Prompt, effective, efficient and very reasonable. The company is under new ownership and that ownership has demonstrated a genuine commitment to customer service. I am generally not an "easy" customer, but Stanley Ruth has earned this 5 star review.
I was very pleased with their service. They installed HVAC units for us last year. When there was a problem with one of the units in the apartment, I called them and made an appointment with their representative Trevor. Trevor was very helpful throughout the whole process, and the technicians were all friendly and professional. They were able to identify the problem and even comped the service! We are satisfied with the results and look forward to working with Stanley Ruth next time. Regards, Karina G. Managing Director, Res... read more
Frequently asked questions about Stanley Ruth
How is Stanley Ruth rated?
Stanley Ruth has a 3.6 star rating with 107 reviews.
When is Stanley Ruth open?
Stanley Ruth is open now. It will close at 5:00 p.m.