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StaxUP Storage
- Self Storage
- Alpine, CA
About this business
Location details
856 Tavern Rd, Alpine, CA, 91901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Do not get a storage here, we had our unit broken into and found out there were others around the same time. They were to cheap to put cameras in the hallways and after we got our stuff stolen they didn't help to find the perpetrators. I have called over and over to see what they found and they said they were busy and would look later! So frustrating do yourself a favor stay away from this place!
Business response:
We set a high standard for ourselves and our storage facility, and we are always trying to make sure we are servicing our community and their needs. We are sorry you are not pleased with how we handled your situation, but we know our team has been working with you since the day we were notified of the incident and unfortunately you did not have a proper lock as required by our lease. We do understand your frustration at this situation though and appreciate your feedback, Gary. Sincerely, StaxUP Storage - Alpine Tavern
Ok so getting a uhaul truck was fairly easy with them so I will give them that what makes this a bad review is simple the lady my wife took the truck back to was complaining about another customer then she decided not to check the over night key return and charged us for a extra day after arguing with her she went out and checked the box and to her surprise the key was there like we told her still got stuck with a extra day I will never go through them again
Business response:
Thank you for providing your feedback and letting us know about this issue, Mike. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Would you mind reaching out to our corporate team at wecare@stratprop.com? We'd like to get more information about your rental and about your experience overall. We strive to be the best self-storage facility in Alpine and would appreciate your help improving. Sincerely, StaxUP Storage - Alpine Tavern
The employees here are great! Sam is a great manager and is willing to work with any kind of situation. They are very professional and personable, I would not choose anywhere else in east county.
This place was great on customer service, reasonable prices and organized, I am definitely a satisfied customer thanks Sam you and your team are great!
Sam is a GEM! He is very helpful, and a wonderful guy! A great experience! Thank you Sam!
Super clean and safe! The staff are really friendly and it's record speaks for itself. Very happy :)
Outstanding service. Very nice people, & very accommodating. Best storage in Alpine by far. Highly recommend.
Great location and facility! The manager Sam was very accommodating. Showed us several options to fit our needs. We even rented a truck from this location which really simplified our move. Good stuff!
Great place for storage or U-Haul rental. Valencia is the best - great customer service and always helpful. I have had my personal items stored here for over a year, and the place is always secure and clean. Definitely recommend StaxUp Storage in Alpine!
Frequently asked questions about StaxUP Storage
How is StaxUP Storage rated?
StaxUP Storage has a 4.8 star rating with 308 reviews.
When is StaxUP Storage open?
StaxUP Storage is closed now. It will open at 8:00 a.m.