This profile has been claimed by the business owner or representative.
Sterling Commons Memory Care Community
- Victorville, CA
About this business
Location details
17797 Lindero St, Victorville, CA, 92395, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They do not want you to ever call and ask any questions, if you do call and ask questions they will red line your name. They have never allowed us inside the facility, I have only been up to the front door. Overall I would not recommend to others looking.
It was horrible, you could smell pee. It was strong. They are suppose to take care of the people who may not remember to use the restroom. My dad said no way when he smelled the community. Other than that, the presentation and knowledge of the facility from the staff was good. The smell just gave us a bad experience.
Business response:
Thank you for touring and providing your thoughts for Sterling Commons Memory Care Community. I am sorry that you and your dad were not impressed and had a bad experience. I will pass along your feedback to our teams. We hope you find a perfect place for your dad. If we can serve you in any way, we would be grateful if you would call Debbie our Executive Director.
I want to share my journey with anyone caring for and considering placing their loved one. Placing a parent, my father, was and continues to be the hardest decision I made in my life!! Dementia and Alzheimer's not only affects the afflicted, it affects those closest to the person just as much if not more. I say this because the patient has no real grasp of what is going on and you the caretaker are stepping in and making decisions on behalf of them and you may question and even have guilt over placing your loved one and ever... read more
Business response:
Thank you for sharing your heartfelt story of your father and recommending Sterling Commons Memory Care Community. We will pass along your kind words to our teams and so blessed to learn that your loved one is living again. I appreciate that you shared your message on this platform for others who may be struggling with the same tough decisions. If we can serve you in any way, we would be grateful if you would call Debbie our Executive Director.
I was very disappointed, for being an Alzheimer facility they had a communal bathroom in the hallway. They should have their own bathroom for no confusion or to not use someone else's toothbrush. They had too many people living there. They gave me a good tour but I did not like the place.
Business response:
Thank you for writing a review and touring Sterling Commons Memory Care Community. I would like to apologize that we did not communicate several important areas. Studies have shown that most falls occur in bathrooms and showers. Therefore we have limited these occurrences with shared bathrooms; our residents can go to the bathroom on their own or with assistance from our staff. Each resident has a private sink in their room for personal hygiene. We hope you find a perfect place for your loved one and if we can be of further ... read more
Frequently asked questions about Sterling Commons Memory Care Community
How is Sterling Commons Memory Care Community rated?
Sterling Commons Memory Care Community has a 4.7 star rating with 117 reviews.
When is Sterling Commons Memory Care Community open?
Sterling Commons Memory Care Community is open now. It will close tomorrow at 12:00 a.m.