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Stone Summit Steak & Seafood
- Steakhouses
- Wentzville, MO
About this business
Location details
17 Cliff View Dr, Wentzville, MO, 63385, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 4:00 p.m. to 9:00 p.m. | |
| Thu | 4:00 p.m. to 9:00 p.m. | |
| Fri | 4:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Second time there, GREAT FOOD- terrible service AGAIN. It just robs you of the experience when you don't have the pleasant service with a superb meal. I am a manager, bar tender and server. I've been doing it for 10 years-I have mercy, patience and empathy for those in the industry. But these last two servers were unbelievably awful. Down right neglectful...we were greeted by being told to get settled, then she would come back for our drink order. Okay understandable. Comes back SEVERAL minutes later, and asks if we want app... read more
Business response:
Samantha First off let me introduce myself- I am one of the working owners and run the BOH. My name is Chris Avolio as a reference. I want to apologize for your experience - this is unacceptable behavior period. Our promise to the customer was not met apparently. I have spoken to the GM and we appreciate your review so we can make the appropriate measures to make sure this sort of thing doesn't happen moving forward. While it is out of my powers to rewind time and make good on this I can however hopefully extend an olive br... read more
Business response:
Hi Katie, Thanks for coming to visit and taking time to leave a rating. It was much lower than we typically see. We wanted to reach out for more info on your visit and see if it was something we can get corrected for you. Please PM us details and we will gladly look into it. Thank you. - JB
We attempted to eat at Stone Summit today around 11:30am for a Fathers day brunch. The sign on the building read "Brunch 11-2". Upon entering the lobby was full of a dozen or so waiting for seats. I noticed there were numerous empty tables in the dinning room. As my wife approached the hostess podium, the hostess didn't raise her head to acknowledge she had a guest and promptly dropped a "F" bomb in her frustration trying to compute whatever it was she was working on at that moment. When the hostess finally lifted her... read more
Service was lack luster at best. When we arrived there was a 10 minute wait so we sat at the bar to kill time. During which the bartender was disengaged to other clients seemed to have a friend at the bar which he spent 95 precent of his time speaking to. Was a good 7 minutes before we were even spoken to. 25 minutes at the bar and I asked the hostess about our table and she responded oh I forgot I'll seat you when I can. .... Sea food portion of our dinner was good. We had the shrimp , calamari, both appetizers we goo... read more
Business response:
Hi Dustin, Thanks very much for coming to visit us and taking time to leave a review. We appreciate your feedback as it helps us find things that our guests like and things we need to improve. We will certainly share this with our team and thank you for passing it along. Hope you will come back and join us again and give us a shot to exceed your expectations. We appreciate your business very much. - JB
We had been given a gift card. We each had the evening's steak special. Was hoping for a mouth watering steak. It was cooked as requested but was nothing I'd go back for. The potato skins were terrible. The service was good. $11 for a Bloody Mary! Do not plan on returning.
The salmon was tough like shoe leather and the service was awful. We had to ask for our drinks three times. I was so disappointed. Our bill was well over $250 for four of us. Will never go back.
Business response:
Hi Shannon, Thanks for coming to visit us and taking time to leave a review. Sorry to hear that you did not have a better experience with us. We would love to make it right for you if we can. Please PM us or email us at CustomerService at StoneSummitSteaks.com and we will look into this for you. Thanks very much, we appreciate your business and hope to host you again sometime soon. Thanks. - JB
The service was excellent, the drinks were excellent. The food was bland, we had their signature items. Dropped $100 on food and drinks, for that kind of money not impressed.
Business response:
Hi Chris, Thanks for coming to visit us and taking time to leave a review. Very sorry to hear you did not have a stellar experience with us on your most recent visit. We hope that you will give us another shot in the future to exceed your expectations. We appreciate your business very much. - JB
We got there around 8 o'clock and there were about four tables in the place. Service was good until we were finished eating. About four servers in the restaurant, four tables of people and no one cleared our plates – ever! I move the place away from us and stacked them and still no one came. I finally moved them to the edge of the table thinking someone might get the hint but no one did. We had almost an hour of after dinner conversation with bread plates, salad plates and dinner plates stacked on our table. Once the bill wa... read more
Business response:
Hi Kelly! Thanks for coming to visit us and taking the time to leave a review. We appreciate you letting us know so we can share with our team and improve. We hope you will come back and give us another shot very soon. We appreciate your business very much. - JB
The worst tasting food I've ever had. Slow service, cold food and over seasoned fish that was not fit to eat. I'll never go back.
Business response:
Hi Beth, Thanks for coming to celebrate your birthday with us. We were very sorry to hear about your negative experience as our guest. We would love to collect more details and try to make it right for you. We do appreciate your business and want to ensure you are taken care of. Please PM us so we can collect more info from you about your visit or you can email us at CustomerService at StoneSummitSteaks.com. Thanks much, we look forward to hearing from you. - JB
Frequently asked questions about Stone Summit Steak & Seafood
How is Stone Summit Steak & Seafood rated?
Stone Summit Steak & Seafood has a 4.3 star rating with 3,028 reviews.
When is Stone Summit Steak & Seafood open?
Stone Summit Steak & Seafood is closed now. It will open at 4:00 p.m.