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Store Space Self Storage
- Self Storage
- Louisville, KY
About this business
Location details
1612 W Broadway, Louisville, KY, 40203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
My son had a stole and was in hospital over 12 days. They could not identify him. This organization lost his license. Terrible ! There's more ! Every time we go to pay his bill so he doesn't lose everything, they keep raising It like it's a joke. They've buy a different lock on unit and lost key. They now want us pay to have it cut and if not asap I everything is lost. What a scam. ! Outrageous makes me sick
Renting two storage units at Store Space Self Storage in Sanford (**********************), Florida. The automatic gate has been not working since April 2022. The on site management has been coming up with every possible excuse on why the security gate is not working (the storage grounds are wide open to anyone who wishes to enter). On site management only offered a one time credit for each unit (renting two units) back in May. During this time frame there have been several individuals running through my storage building ... read more
Refusal to work with homeowners surrounding Cincinnati, ohio cherry st locations re excessive 24 hr light pollution. Affecting resale of area homes and refuse to remedy situation.
When I first started renting from this build was may 2021. It was great! Now... I just went into my unit my things were molded the building smell horrible this is after the long wait of elevators not working back in December. I asked why does my unit keep going up in price and the value keeps going down... I got that it was in my contract it is subject to change. BUT however I never signed a contract with this company, it was the place before. I would just like cooperates number if anyone has it. Thank you.
We have rented a storage unit from this facility for several months. On Friday we went in to get some of our daughters clothes as she moved into her next size up, and when we opened our unit there was a horrible smell. As I started going through things the smell got worse, and once I was able to finally get through what was in there there was a dead rat inside my unit. When I called the office the lady seemed very nonchalant and was basically like what we've called the pest control and you know they're supposed to come out b... read more
Business response:
Dear Jacquelyn, Thank you for bringing this regrettable situation to our attention. While the circumstances were beyond our control, we have taken steps to mitigate the rodent issue, and will continue to monitor the situation until we are satisfied with the outcome. Rest assured that we take these types of situations seriously and react quickly to serve our customers' needs.
I am writing to express my frustration with the continued negative experience I had at Store Space San Sarco (**************)--- more focus on these recent events. For the last three months, I have been waiting to speak to the district manager in regards to my unit pricing. I was informed by the customer service rep that for any unit price to be updated you would have to speak to the district manager . In the three months, I have made numerous calls to the customer service line with multiple escalations from the call center ... read more
I rented a unit on 3/18 at a prorated price. I never got a lock or a key to the unit. I ended uo not needing the unit and never put anything in it. I canceled the unit on 4/1. Hours later after canceling, they charged my card for the unit that I canceled. I've been getting the run around. No one will help me, I get q different story every single time I call. I've asked for my money back for 2 weeks now with no resolution at all. This company stole from me and I would like my money back asap. I've done everything but beg. I d... read more
Business response:
Good afternoon, I will be reviewing Ms. ******** account with us and respond within the next few days.
I filed claim two months ago when the entire building was robbed including my unit. No response to my emails from TPP claim department just clearly ignore every email I sent. The detective on my case said this the second time those building was robbed I had no knowledge of the first one of course. I am hiring a lawyer I know that they will get through because I sure can't.im posting all pictures of incident on social media ASAP. I can't wait any longer. This company is heartless.
Business response:
Ms. *****, I researched your claim with us. In looking at the filed documents it appears that your claim was resolved on 3/17/2022. An email went out to you from our claims department with your resolution contract on 3/24/2022. To date we have not received the signed documents. Please check for our email and search your Spam or Junk mail. If you have not received it, please email the claims department or reach out again. We want to ensure that this gets resolved to your satisfaction. Thank you, Michelle
I rented a unit in Columbus, Ga at the Ford Drive Facility. I paid 138.00 dollars a month. I had my whole house of furniture in there in 10 months I go to get some things out and low and behold, every thing I've owned is ruined , Rats have urinated and Defecated, chewed up my furniture. I'm devastated, well they told me Mr.******** you have insurance on your unit. Let me say this no matter what I do they want call you back email you nothing no contact what do ever I want to prosecute and sue this company someone please help ... read more
Business response:
Mr. *********, We are researching your complaint with us and interviewing the store management team. Have you filled out a claim regarding the damage to your items? Our process is simple. Please visit, wwwStoreSpace.com At the very bottom of our website on the right-hand side you will find our CLAIMS prompt. Click on that prompt and it will automatically forward you to our claim's procedure and easy fillable claims documents. I will also follow up with you via phone call today to ensure you understand the process to ge... read more
Frequently asked questions about Store Space Self Storage
How is Store Space Self Storage rated?
Store Space Self Storage has a 4.3 star rating with 670 reviews.
When is Store Space Self Storage open?
Store Space Self Storage is open now. It will close at 5:30 p.m.