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Store Space Self Storage
- Self Storage
- Hamilton, OH
About this business
Location details
1030 S Erie Blvd, Hamilton, OH, 45011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
Very unprofessional location on 103rd. Never returns any calls but sends email stating they do. I vacated on February 3rd and have contacted them since then and no response back but they continue to try to charge my account DAILY for space in not renting anymore. I've also send serveal emails and also received no responds. I will like to speak with a human being and not a voicemail they never check.
Business response:
Dulce, I am so sorry to hear of your dissatisfaction with us. I would like to discuss your complaint and take care of the charges applied to your account. I will reach out to you tomorrow. I trust the account was in your name in our system. Please let me know if it is otherwise. Thank you, Michelle
In the beginning i needed a storage and was skeptical. I would not get a storage and a friend encouraged me. My friend and I spoke often and i complained about this storage. there are children on the lot playing in a secured facility and men following the rail road tracks hopping the fence all times of day sleeping in the storage in the stair ways. Store Space Storage is unhealthy with people defecating in stair wells and people sticking card board boxes in the lighting. Store Space Storage is dirty with others running appli... read more
Have not been here for even half a month and I have a padlock on my unit. There's no on-site manager. The location isn't as they portrayed while on the phone. They tell you that they have cameras there's none then tell you they're sending you a code to open the main door there's none. The on-site manager yells at you for no apparent reason. Made a payment and the red lock is on it then I drive around and there's over 20+ others with the same issue..
I have been told on numerous occasions that the regional manner was going to give me a call to discuss access issues. I have told them every month for 6 months I've wanted a call. No call, increased rent and poor service. Will be getting out as soon as I can.
In six months time my monthly rate went from 232 to 300. There is 0 grace period on payments and the late fee us extremely excessive for 5 days late at a rate of 53$.After being two days late I was denied access to my unit ,locked out and charged 53 $. After calling and letting them know I'm on SSD and receive my alimony from tge state of fl disbursement between the 5th and 7th of the month. After checking in on my unit about 8 months ago everything was in my unit was covered in a sheet of dust due to their open chain link f... read more
The worst!, lease as went up 3 times in 2021, during a Pandemic (3times)
I rent a unit on 2nd floor. I rented a pick up UHaul truck and a small SUV to move my remaining furniture into my storage unit. I had to stay at a hotel until my place got ready. We get there and the SUV empties the furniture and the movers emptied the rest of the truck. We stacked them on doilies. The 2 elevators do not work. It would have been ok if it was the first time. This building elevators are always broken. The one to the front has been down for a while with the excuse of waiting on a part. The second is a hit or mi... read more
I don't recommend this storage. Bad customer servicice experience. They didn't even notify me why they locked my space when I'm paying monthly. I once missed to pay a day or two because they missed to send me my invoice and I tried to reason out with them but they don't care. They only care for money, not the satisfaction of they customers. Even the customer support sucks! No empathy at all! I'm just waiting until I'm all settled and I'm going to get out soon! Don't bother to get a space here, the stress is not worth it!
Business response:
I have left a message with this customer, but have not heard back from her to date.
Don't rent from this company!! Raise your rent every 6-8 months I dislike this company and how they handle their business. All they care about is money. Renter Run!
Business response:
We have emailed this customer to discuss their dissatisfaction and what we can do to regain their business and trust. A copy of our email was sent to **************** as we could not find this email or customer name in our current or previous database. I left my office number for the customer to reach out to me. We hope to rectify this complaint against us.
Frequently asked questions about Store Space Self Storage
How is Store Space Self Storage rated?
Store Space Self Storage has a 4.1 star rating with 400 reviews.
When is Store Space Self Storage open?
Store Space Self Storage is closed now. It will open at 9:00 a.m.