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Storelocal Storage
- Self Storage
- Oklahoma City, OK
About this business
Location details
2209 N Douglas Blvd, Oklahoma City, OK, 73141, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Very nice to work with
Everything was great. The only thing I wasn't happy with was there were always cars and trucks parked at the end of our row making it difficult with a U Haul truck to easily turn. Same with the very close and tight rows. Not a fan. Customer service, location and cleanliness of storage unit and facility all 5*
This storage facility used to be a 5 star experience but since it was sold to Store local it doesn't even deserve 1 star . The new manager Nicole is one of the most unprofessional and disrespectful people I have ever dealt with .
Business response:
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We would like the opportunity to learn more about your concerns and work toward resolving any issues you may have faced. Please feel free to reach out to us directly so we can better understand your experience and find a way to make things right. Thank you for bringing this to our attention, and we hope to have the chance to improve your experience in the future.
SHAUNNA THE YOUNG LADY THAT RUNS THE FACILITY IS ALWAYS JOHNNY ON THE SPOT! WHENEVER I HAVE ANY QUESTIONS OR ANYTHING DONE AS FAR AS CUSTOMER SERVICE SHE IS ALWAYS SO RELIABLE AND PROMPT TO TAKE CARE OF THE CUSTOMER WHICH IS RARE THESE DAYS IN MY OPINION. HER CUSTOMER SERVICE IS SECOND TO NONE!
I have taken over this storage account more than a year ago. I have given all pertinent documentation. I have given all of my contact information..And still this account is still tied to my spouse, however if the bill deemed late (which isn't due to being drafted by automatic payments), they have no trouble in contacting my by phone. It is truly upsetting to continue to be badgered about something that is already paid through my account. I have given my email account, but it still goes to my spouses email.
Business response:
We're sorry to learn that we haven't met your expectations recently. At Storelocal Storage, the well-being and satisfaction of our customers are paramount. We invite you to call us at 866-993-2688 so we can explore options to remedy your recent experience
This store is always on the ruder side of customer service. Most times then not, the experience is very 50/50 of what kind of service you will receive as a renter. I understand people have off days, however, when you are needing to make a payment and when you mishear a question you shouldn’t get passive aggressive to a renter who is willing to provide necessary information to complete a payment.
Business response:
We're sorry to learn that we haven't met your expectations recently. At Storelocal Storage, the well-being and satisfaction of our customers are paramount. We invite you to call us at 866-993-2688 so we can explore options to remedy your recent experience.
I get charged extra fees for not having a credit card and it is ridiculous. I’m struggling to pay my bills as it is. I half to deal with it cause I cannot find a different storage place.
Business response:
Our apologies for falling short of your expectations. Customer happiness is something we hold dear at Storelocal Storage. Please reach out to us at 866-993-2688 at your earliest convenience, so we can address and resolve your concerns regarding your last experience with us.
Everything is fine except you don’t send the payment receipts like you used to
I have been renting there for almost two and a half years I have no complaints other than you don’t email the rent payment receipts anymore
Frequently asked questions about Storelocal Storage
How is Storelocal Storage rated?
Storelocal Storage has a 4.1 star rating with 91 reviews.
When is Storelocal Storage open?
Storelocal Storage is closed now. It will open at 9:00 a.m.