Subaru of Bend - Bend, OR

Barbara C 

on BBB

a year ago

Subaru of Bend and the associates were very good to me. My car was in the repair shop for 3 - 4 months, but I was able to use the loaner car throughout the whole summer. It was wonderful to be treated with respect and confidence that my car would be repaired. Then when the car was done, I was told my bill was only $38!!!! Subaru picked up the cost of repairing my car due to the length of time it took to repair it. 

Robert T 

on BBB

a year ago

We just traded in our 2018 Crosstrek for a new 2022. We absolutely love the Crosstrek model and are looking forward many more years with this one. We purchased our 2018 from Subaru of Bend. We came back to Subaru of Bend because our last buying experience coupled with 4 years of maintenance at the dealership have proven to be outstanding.And this newest interaction with the crew at Subaru of Bend did not disappoint. Starting with the General Sales Manager ***********************. He was the crucial link to getting us a 2022 ... read more

Monica M 

on BBB

2 years ago

Mostly good, however...Service department staff are great, my only complaint about this visit for an oil change is that when I went to pick up car they told me I needed a differential flush. Since you had the car, a phone call for authorization would have been nice. Instead, I have to schedule yet another appointment. Inefficient.Update: Inefficiency continues. Had to have a door handle and panel replaced on our Outback. When I picked it up I noticed the rubber seal that should have been next to inside of window was missing.... read more

Judith L 

on BBB

2 years ago

My *************************************************************** P and turning off the engine, the key wouldnt release. A phone call to the dealer to schedule service also led to a temporary work around which was helpful because the earliest appointment was a few weeks away. On the day of the service appointment, I was told the repair work was covered under the manufacturers courtesy extended warranty. I was even given a loaner vehicle since the work would take most of the day. The only direct cost to me was for gasoline u... read more

April N 

on BBB

2 years ago

They were easy to work with and did not act like typical pushy car salesmen. Very pleasant. 

Marcia L 

on BBB

2 years ago

Service department is great to work with. Everyone has always been friendly and they all work very efficiently there. I'm no mechanical whiz but it certainly seems like they know what they are doing. It is worth driving 20 miles to get my oil changed there every 6 months. They check lots of things over carefully and let customers know what, if anything, needs attention. You get a lot more than just a simple oil change. 

Paul B 

on BBB

2 years ago

Excellent service from a professional team! I loved buying my 2015 Outback here a few years ago and the service **** has always been great since then. There are challenges in 2021 due to some major building renovations and COVID, but as long as you make a reservation for service and arrive on time, your work will get done promptly and your turn around will be swift.Very highly recommended dealership! 

STEPHEN & LARK 

on BBB

2 years ago

My wife and I had an excellent experience purchasing our new Subaru. Personnel we dealt with, (salesman, finance manager, and parts and service personnel) were all knowledgeable in their areas of expertise and very helpful in helping provide all the information we need in order to make the right decision for us. Thanks again!! 

Joanne D 

on BBB

2 years ago

Trusting place to do business! ****** P knows my needs and is professional and a gentleman! I wouldnt take my Subaru any where else!