Sundance Vacations
264 Highland Park Blvd, Wilkes-Barre, PA 18702 United States
https://www.sundancevacations.com/
Closed now
About
Sundance Vacations is a travel company dedicated to making affordable vacations available to everyone. With a wide variety of global destinations, you can be sure that traveling with Sundance Vacations will allow you to save time and money as well as create some lasting vacation memories for years to come. Our traveler’s needs are of the utmost importance to us and we seek to create a culture where vacationing and fun go hand-in-hand. Say “so-long” to all of the headaches and hassles that can go with travel and say “hello” to more fun, more hikes, more sunsets, more sand castles, more family togetherness and most importantly, more vacations.
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Patricia J. on Birdeye
7 years ago
02/11/2016, 17:29 PM
My friend and I stayed at Park Shore Resort in Naples FL. The staff are very helpful and the two bedroom, full kitchen, living room and screened in patio was very well decorated and very clean. Perfect for two or family for they have swimming, pool tennis court, basketball and beach with public access . The property is beautifully groomed all of Naples is.
Candy B. on Birdeye
7 years ago
02/03/2016, 11:40 AM
The Harrisburg team is so friendly and very knowledgeable about awesome vacation destinations. You should meet them soon!
Anonymous on BBB
9 years ago
12/05/2014, 18:50 PM
Complaint: I signed a contract with the company for a vacation package. I am not eligible to go on any vacations. I asked to cancel my contract, therefore stopping my payments. They refused. They also have a program which offers unbooked vacation weeks to people who have agreed to purchase their service, but I was never offered this service. I was paying for services I have not used, and I was not able to use. I asked to cancel and they refused. I specifically asked if they are refusing me in canceling this service and they said yes.Desired Settlement: I would like to see some sort of refund policy for these services which I did not use, was not eligible to use and was not offered.
Business
Response:
Sundance Vacations, Inc.
264
Highland Park Boulevard
Wilkes
Barre, PA 18702
November
24, 2014
BBB
of Metro Washington DC and Eastern Pennsylvania
Attn:
******* *******
4099
Birney Avenue
Moosic,
PA 18507
RE:
**** ******, ID ********
*** *******:
Thank
you for your letter dated November 14, 2014 regarding a complaint that was
filed by **** ******. After receiving your letter a manager from our customer
service department contacted *** ****** to discuss his complaint. During the
conversation *** ****** explained his misunderstanding of our excess inventory benefit;
specifically that he thought he did not have access to it when in fact he did.
*** ****** further explained that he no longer wanted the financial commitment
of his vacation program. We advised *** ****** that in the interest of customer
service we would cancel his account upon the receipt of an executed
Confidential Termination and Release Agreement. That same day we sent *** ****** his Confidential Termination and Release Agreement. Once the executed
document is received in our office we will immediately finalize the
cancellation of *** ******’ account.
We
trust this resolves the complaint and ask to be notified if it is not
considered resolved. Should you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####.
Sincerely,
Customer
Service
Sundance
Vacations
Nyjah Arrington on Facebook
9 years ago
10/28/2014, 20:53 PM
Great Company, no place is perfect but Sundance Vacations gives you plenty of opportunities and strive to provide a work environment that produces success!
Anonymous on BBB
9 years ago
10/20/2014, 15:43 PM
Complaint: I cancelled my membership with Sundance Vacations within three business days of signing my agreement, which falls within the legal 'cooling off' period in PA. I agreed to sign a confidential termination and release agreement and Sundance agreed to cancel my membership. I returned the agreement, Sundance claimed to never receive it, they told me to call ********* ********* (their billing company). ********* ********* told me to call Sundance Vacations.
The company would NOT honor my agreement to cancel. As of today, they have sent me yet another agreement to sign. Against my better judgement I will sign and return the agreement in hopes that this will finally be cancelled. I'm getting the run around from this company and I fear they will continue to bill me for a service that I have cancelled.Desired Settlement: I would like a letter stating that my membership has been cancelled, and an apology from Sundance Vacations for misplacing my original agreement and the inconvenience caused.
Business
Response:
Sundance Vacations, Inc.
264
Highland Park Boulevard
Wilkes
Barre, PA 18702
October
9, 2014
BBB
of Metro Washington DC and Eastern Pennsylvania
Attn:
******* *******
**** ****** ******
******* ** *****
RE:
****** *** *******, ID ********
*** *******:
Thank
you for your letter dated October 7, 2014 regarding a complaint that was filed by
****** *** *******. After receiving your
letter I reviewed the account and found that in the interest of customer
service, on October 6, 2014 we finalized the cancellation of *** *******’s
account after receiving an executed Confidential Termination and Release Agreement.
No refund was due as we never processed *** *******’s deposit. We sincerely
apologize for any inconvenience that this process has caused *** *******.
We
trust this resolves the complaint and ask to be notified if it is not
considered resolved. Should you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####.
Sincerely,
Customer
Service
Sundance
Vacations
Anonymous on BBB
9 years ago
10/15/2014, 13:45 PM
Complaint: Sometime last year, my wife and I purchased a vacation package for $5000 for 10 vacations. We made $500 down and agreed to pay $250 a month on the remaining balance using *** credit card automatic payments. Months after, we then changed our minds on the decision that we made and talked to female employee in Sundance and told her that we changed our minds and want a refund back. She told us that they do not do refunds but instead she gave us a single vacation and they would stop the payments. At that time, we paid a total of $1000 already ($500 down payment and 2 monthly payments of $250). Just to minimize our losses, we just agreed with that settlement and instructed them to remove my credit card information from their system. And just this month, they charged me a monthly service fee of $30.75 through my *** credit card that I asked them to remove from their system. We just want a refund from the payments that we made and stop charging my credit card. We don't intend to use any vacation packages from Sundanc if they will give us our money back. I hope this issue will be resolve amicably. Thank you.Desired Settlement: Just give us our money back and please remove my credit card information from your system as what we have agreed before.
Business
Response:
Sundance Vacations, Inc.
264
Highland Park Boulevard
Wilkes
Barre, PA 18702
******* *** ****
BBB
of Metro Washington DC and Eastern Pennsylvania
Attn: ******* *******
4099
Birney Avenue
Moosic,
PA 18507
RE:
********* ***, ID ********
*** *******:
Thank
you for your letter dated October 10, 2014 regarding a complaint that was filed
by ********* ***. After receiving your
letter a representative from our customer service department had the
opportunity to speak with *** ***. During the conversation *** *** explained his
concerns, which amounted to buyer’s remorse. We advised *** *** that although
there has been no breach of contract on the seller’s part, in the interest of
customer service we would cancel his account upon the receipt of an executed Confidential
Termination, Release and Refund Agreement. That same day we sent *** *** his Confidential
Termination, Release and Refund Agreement. Upon receipt of the executed
document we will immediately finalize the cancellation of *** ***’s account and
process the applicable refund.
We
trust this resolves the complaint and ask to be notified if it is not
considered resolved. Should you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####.
Sincerely,
Customer
Service
Sundance
Vacations
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* ***
Bridget O'Connell on Facebook
9 years ago
03/19/2014, 11:04 AM
Love the Ocean City Maryland property it was beautiful right on the bay. Planning to go again this year. ;)
Cindy Gerson on Facebook
9 years ago
03/15/2014, 09:43 AM
I have to agree with most comments here. Sundance does give its clients exactly what is promised, see my review to the left of this. We had a wonderful time in Gatlinburg at the Summit resort. Everything was exactly as expected, clean, in order and very comfortable. The environment was fabulous and we enjoyed the heated indoor pool and hot tub very much especially on the day it snowed.