Sundance Vacations
264 Highland Park Blvd, Wilkes-Barre, PA 18702 United States
https://www.sundancevacations.com/
Closed now
About
Sundance Vacations is a travel company dedicated to making affordable vacations available to everyone. With a wide variety of global destinations, you can be sure that traveling with Sundance Vacations will allow you to save time and money as well as create some lasting vacation memories for years to come. Our traveler’s needs are of the utmost importance to us and we seek to create a culture where vacationing and fun go hand-in-hand. Say “so-long” to all of the headaches and hassles that can go with travel and say “hello” to more fun, more hikes, more sunsets, more sand castles, more family togetherness and most importantly, more vacations.
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Dawn Labarr on Facebook
9 years ago
02/12/2014, 08:02 AM
I have worked here 15 years and counting,great place to work.
Anonymous on BBB
9 years ago
01/24/2014, 09:15 AM
Complaint: My wife and I Took part in a Sundance Vacations Informational sales presentation. The information that was presented to my wife (********** ***************) and I, was not totally accurate. There was a misrepresentation of the product, and of the services that were presented to my wife and I. After carefully reviewing the Sundance Vacations website,(the day after the informational session) and reviewing the paperwork that I had received during our meeting with one of the representatives, it became very clear that the information and promotional offer that was presented to us during the meeting with the Sundance Vacations representatives was not verifiable. The most specific instance of misrepresentation occurred when a 2 for 1 airfare travel voucher was presented to us and my wife and I were told that the voucher was good for travel anywhere in the U.S. I was also told 3 times by another one of the sales representatives, that the 2 for 1 airfare voucher "was good for travel to Hawaii". Upon further review of this document after it was endorsed, I saw that the voucher indicated that it only covered flights within the continental United States and excluded travel to Hawaii or Alaska. Accodring to the document,issued by "Spirit Incentives", which I assume is a company that is affiliated with Sundance Vacations, there are several stipulations, including the restriction of flights confined to the continental U.S. Through the entire process from start to finish, it seemed like we were rushed through the process, as it was getting late in the day and several othr potential clients were leaving the facility. After reviewing the Sundance Vacations website, and entering my account information, I was a bit disappointed when I searched for availability of a few of the vacation properties listed. It seemed that regardless of the destination, there were several dates that were unavailable to us, even though we had an account number and access to the site.Desired Settlement: A full refund of any, and all in-process or pending monetary transactions associated with: Sundance Vacations/ Sundance ********, Inc./********* ********* or ****** ********* ******* (***).Termination of any and all contracts or "Agreements" associated with: Sundance Vacations/ Sundance ********, Inc./********* ********* or ****** ********* ******* (***).A written confirmation stating that my wife and I are not responsible for any contractual or monetary obligations to Sundance Vacations.
Business
Response:
Sundance Vacations, Inc.
264 Highland Park Boulevard
Wilkes Barre, PA 18702
January 13, 2014
BBB of Metro Washington DC and Eastern Pennsylvania
Attn: ******* *******
**** ****** ******
******* ** *****
RE: ******* *********, ID *******
**. *******:
Thank you for your letter dated January 13, 2014 regarding a complaint that was filed by ******* *********. After receiving your letter I reviewed **. *********’s account and found that on January 13, 2014 we received an executed Confidential Termination and Release Agreement. As a result of receiving this document **. *********’s account and contract were cancelled effective that same day. No refund is due as we never processed any payment on **. *********’s account.
We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.
Sincerely,
Customer Service
Sundance Vacations
Stesha Barcavage on Facebook
9 years ago
01/16/2014, 19:59 PM
Sundance is an amazing company to work for. I am so happy to be an employee of Sundance Vacations. They also are very good to their clients when it comes to them. They always go through with what they promise.
Anonymous on BBB
10 years ago
10/14/2013, 17:37 PM
Complaint: In April of 2013, my wife and I attended a sales pitch with Sundance Vacations in **** ** *******, PA. Due to financial problems, I was unable to make my first payment to ********* *********, I called the company and had the first payment (June 15, 2012) pushed back a month (July 15, 2013). I again contacted the company and requested a cancelation of our contract due to us not having made a payment yet, not having used the services of Sundance Vacations yet, to our unforeseen financial hardship that had come on so abruptly, and because of the medical condition my wife has (which has worsened over the last few months) that will now keep her from traveling on vacations. At the time I was requesting to have our contract canceled, I was forgoing the return of our $300 down payment, we just wanted out of our contract. I was told that it was a non-cancelable contract and that a supervisor had to contact me. A supervisor DID NOT contact me back and I contacted Sundance Vacations again, only to be told that a supervisor had to contact me again. At this time, I requested with ********* ********* to NOT automatically debt my account, due to the financial strain we are under now and we live pay check to pay check now and have medical expenses on top of everything else now. I verbally revoked the privilege to debt my account to Sundance Vacations and ********* *********. A supervisor did contact me back this time and I was informed that I could not cancel my contract with them, but did offer me smaller package deal with a smaller monthly payment. I explained to the supervisor that the smaller package did not help us in this situation. I was basically told too bad. The next month, ********* ********* automatically debited $243.28 from our bank account, which overdrew our account, leaving us completely broke for 6 days. I contacted Tri-State to inform them again that I had previously revoked their rights to touch my bank account, and demanded the money back and was informed they would not return the money. I again explained that we would never be able to use any of these vacation packages, even if we could pay for them at this time, due to my wife's medical condition, even offering to provide documentation from her doctors proving that the statements I have made about her medical condition where true.
During our "sales" meeting, we were told that we could immediately use these vacations anytime. I inquired about that during my first phone call and was told we could use it only after we reached $1200 in payments. Then in my opinion this agreement was consummated with material misrepresentations, whether by commission (what they told me) and/or omission (what they failed to tell me) and the contract is null and void from day 1. It is apparent that Sundance Vacations does not follow and totally ignores The Pennsylvania Unfair Trade Practices And Consumer Protection Law.
After doing much research and communications with Sundance trying to rectify this problem, I have been left with not alternative but to contact the BBB, The PA Attorney General Office (Dept of Consumer Protection), WNEP, WBRE, & The Steve Corbert Show on WILK to voice my opinion and make it known about Sundance Vacations practices.Desired Settlement: I am requesting a full return of all monies paid to Sundance Vacation and ********* ********* ($300 down payment - $243.28 UNATHORIZED debit from my account) PLUS the NSF fee of $33 THEY caused for a total of $576.28.
Business
Response:
Sundance Vacations, Inc.
264 Highland Park Boulevard
Wilkes Barre, PA 18702
October 3, 2013
BBB of Metro Washington DC and Eastern Pennsylvania
Attn: ******* *******
4099 Birney Avenue
Moosic, PA 18507
RE: ******* ********, ID ******
**. *******:
Thank you for your letter dated October 1, 2013 regarding a complaint that was filed by ******* ********. We were sorry to learn of the financial hardship that resulted from ***. ********’s recent medical expenses. We understand that as a result of this unexpected change in **. ********’s household he would like to be released from the contract that is associated with his vacation program. In the interest of customer service, upon the receipt of an executed Confidential Termination, Release and Refund Agreement we have agreed to cancel **. ********’s account with a full refund in the amount of $543.28. The purpose of this document is to memorialize the cancellation and releases both parties from any obligation. On October 1, 2013 we emailed **. ******** his Confidential Termination, Release and Refund Agreement.
Once the executed document is received by our office we will immediately finalize the cancellation of **. ********’s account and process the applicable refund. Please note that **. ********’s account will not be cancelled or refunded without an executed Confidential Termination, Release and Refund Agreement.
We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.
Sincerely,
Customer Service
Sundance Vacations
Anonymous on BBB
10 years ago
05/05/2013, 09:26 AM
Complaint: The purpose of my complaint is to communicate my decision to cease my relationship with this organization due to a material breach of contract and unprofessional sales tactics performed by their employees, reasons that equate to a series of valid reasons to void the contract and demand a full refund.
At the time of the sale, I was invited to arrive at the ******* ****** ******** office with the purpose of receiving a free cruise, which was explicitly offered with no purchase necessary. After listening intently to the details of a proposed sale of vacation packages, I was led to understand that the initial offer would still be honored. The organization not only failed to deliver on your initial promise, but failed to honor an additional airfare packet that was included in the sale deal. Even if the original offer is not legally enforceable as part of the original sale contract, the airfare package was a material component used by the sales staff to influence my decision. I have given ample time, several years to be exact, for Sundance Vacations to honor their promises, to no avail.
When I was originally at their offices, I was led to believe that any decision had to be made in that specific moment in time. This is a clear example of unfair sales pressure tactic that violates my rights as a consumer per the laws that govern the sale of a good or service. To add insult to injury, the salesperson used a combination of different team members to induce a response by outnumbering me and repeating the same inaccurate statement that the decision had to be done immediately with no time to think it through or allow a person of my choosing to review the conditions. A transfer of funds were requested and received, even when they were not necessary. My native language is not English and even though that was clear and evident, their sales team members failed to provide a copy of the contract in my own language or provided a translator to convey the details of the multi-year contractual obligation. This lack of consideration renders the contract void ab initio because it was a product of fraud in the factum according the definition provided in ******** law records. ******** ** ******* *** **** **** **** (5th Cir.), cert. denied sub nom. ***** ***** ***** ** *** **** **** ***** ******* *** ***** *** ******.
I am requesting a full refund and declaring my understanding that our contract is void due to the reasons previously described. I have consulted with a legal counselor and am willing to pursue, if necessary, this matter to the fullest extent of the law.
******* ****Desired Settlement: I am requesting a full refund and declaring my understanding that our contract is void due to the reasons previously described. I have consulted with a legal counselor and am willing to pursue, if necessary, this matter to the fullest extent of the law.
Business
Response:
Sundance Vacations, Inc.
264 Highland Park Boulevard
Wilkes Barre, PA 18702
April 23, 2013
BBB of Metro Washington DC and Eastern Pennsylvania
Attn: ******* *******
4099 Birney Avenue
Moosic, PA 18507
RE: ******* ****, ID *******
*** ********
Thank you for your letter dated April 18, 2013 regarding a complaint that was filed by ******* ****. I was sorry to hear of *** ****’s misunderstanding regarding the terms and conditions of the vacation program that he purchased from us on February 10, 2009. It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information (regarding the vacation program that we offer) is fully disclosed prior to any purchase taking place. We strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.
Since receiving your letter, a manager from our Customer Service department attempted to contact *** **** to discuss his complaint. Unfortunately the phone number that we have on file for *** **** (************) is no longer in service. *** **** also provided a daytime phone number of (************* within his complaint to the Better Business Bureau, which obviously is an invalid phone number. We emailed *** **** twice at *********************** asking that he contact us so that we can resolve his concerns. Unfortunately our attempts to reach *** **** were unsuccessful as he has not yet contacted us.
I remain confident that if given the opportunity we could assist *** **** with resolving the concerns relating to his vacation program, including the cancellation of his account. I would encourage *** **** to contact our customer service department at his earliest convenience.
We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at **************.
Sincerely,
Customer Service
Sundance Vacations
Anonymous on BBB
10 years ago
04/28/2013, 12:32 PM
Complaint: This is the first time ever, filing a complaint with the BBB but I am SO distraught as this company is a high pressure, misleading, sales scam. I just completed 11 months of maintenance charges and noticed they were not adjusting the final month. This caused suspicion or a red flag, so I started doing research as to checking into this company's ethics and finding this company has no ethics. The sales presentation held at its affliliate ***** ****** ** **** *** ****, was a total misrepresentation as to the word "Free" which was a nothing of a sort. My daughter and I were told by a new (we were her first) sales representative named ***, we could use a portion and only pay for the time we used - later finding you need to purchase a whole week, even if you don't use the whole week, you must pay for the whole week. This new sales representative promised this would save me money on vacations - not if I'm paying full price for a partial week. They stated ********* ********* was a lending institution and they are not even accredited but affiliated with Sundance vacations. They stated they were accredited by the BBB and that was not the case. They did not fully disclose all the details and totally misrepresented what they were trying to sell. They lied about a free vacation that everyone raised their hands stating that's why they were in attendance which turned out NOT to be true. They told us we could not resind the offer and that violates **** Revised Code 1345.01 and Chapter 109:4-3. I sent a letter of cancellation due to gross misleading, misrepresentation, theft and fraud which was responded with a call from ***** and I returned the call this evening and spoke with ****** and reiterated my cancellation and refund request. This company just really upsets me when consumers get taken avantage of.Desired Settlement: Full refund of $4,389.12 I have already paid.
Business
Response:
Sundance Vacations, Inc.
264 Highland Park Boulevard
Wilkes Barre, PA 18702
April 10, 2013
BBB of Metro Washington DC and Eastern Pennsylvania
Attn: ******* *******
4099 Birney Avenue
Moosic, PA 18507
RE: **** ******, ID *******
*** *******:
Thank you for your letter dated April 10, 2013 regarding a complaint that was filed by **** ******. Please note that **** ****** is not a customer of Sundance Vacations Inc. and has not entered into a contractual agreement with our company. I would advise *** ****** to revisit the paperwork that is associated with her referenced travel package to determine the correct company that she should be dealing with in regard to her complaint.
We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at **************.
Sincerely,
Customer Service
Sundance Vacations
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: *******
I am rejecting this response because:
I have been in contact with several employees with Sundance/********** New Client Services and I have an agreement dated 4/11/13 from *** ******** to fully refund monies paid by me and have been in contact with ********* ******* of same company and phone number who is working on getting checks cut and mailed within 2 weeks or better. So to say, I don't have an account is not true as everyone I have spoken with, has been able to find it.
I would respectfully request to keep this complaint open until its completion of said checks as promised.
Regards,
**** ******
Business
Response:
Sundance Vacations, Inc.
264 Highland Park Boulevard
Wilkes Barre, PA 18702
April 17, 2013
BBB of Metro Washington DC and Eastern Pennsylvania
Attn: ******* *******
4099 Birney Avenue
Moosic, PA 18507
RE: **** ******, ID *******
*** ********
Thank you for your letter dated April 17, 2013 regarding an update to the complaint that was filed by **** ******. Please note that **** ****** is not a customer of Sundance Vacations Inc. and has not entered into a contractual agreement with our company. As I had stated within my initial response, I would advise *** ****** to revisit the paperwork that is associated with her referenced travel package to determine the correct company that she should be dealing with in regard to her complaint. Based on the content of *** ******’s rejection to my initial response, she has not done this, and at this point in time still does not know the actual company that she should be referencing.
Unless *** ****** can provide the Better Business Bureau with a copy of the contractual agreement that specifically notes Sundance Vacations Inc. as the company that she has a contractual agreement with, I would request that this complaint be closed as a result of consumer error.
We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at **************.
Sincerely,
Customer Service
Sundance Vacations
Anonymous on BBB
10 years ago
03/19/2013, 10:19 AM
Complaint: I WAS TOLD THAT I WOULD GET A FREE VACATION FROM SUNDANCE VACATION AND WHEN I ARRIVED I WAS PRESSURED INTO GETTING A VACATION PACKAGE. NOW EVERY SINCE I HAD THAT VACTION PACKAGE, I HAVE BEEN GETTING OVERCHARGED IN PAYMENTS AND BEING HARASSED AT ALL TIMES OF THE DAY. THEY TOOK MONEY OUT OF MY BANK ACCOUNT WHENEVER THEY WANTED TO WHICH CAUSED ME TO LOSE MY BANK ACCOUNT AND ALL MY MONEY. AT THIS POINT, I'M WILLING TO TAKE THE LOSS FROM THIS COMPANY AND I JUST WANT THEM TO LEAVE ME ALONE. I HAVE A LONG WAY TO REGAIN EVERYTHING I LOST BACK AND I JUST WANT SUNDANCE VACATIONS AND *** ***** ********* OUT OF MY HAIR. I'M REALLY REGRET GETTING INVOLVED IN THIS COMPANY AND I JUST AGAIN WANT TO LET THEM KEEP WHAT THEY ALREADY GOT FROM ME AND FOR THEM TO LEAVE ME ALONE. I THANK YOU FOR YOUR TIME.Desired Settlement: JUST LET THEM KEEP ALL THE MONEY I HAVE PAID THEM TO THIS POINT AND FOR THEM TO LEAVE ME ALONE AND GET ME OUT OF MY CONTRACT WITH THEM.
Business
Response:
Sundance Vacations, Inc.
*** ******** **** *********
****** ****** ** *****
March
18, 2013
BBB
of Metro Washington DC and Eastern Pennsylvania
Attn:
******* *******
**** ****** ******
******* ** *****
RE: ****** ********* ** *******
*** ********
Thank
you for your letter dated March 11, 2013 regarding a complaint that was filed
by ****** ********. After receiving your letter a manager from our customer
service department had the opportunity to speak with *** ******** about his
complaint. During the conversation *** ******** expressed his dissatisfaction with
regard to the automated payment plan that was established for his vacation
program. We advised *** ******** that in the interest of customer service, upon
the receipt of an executed Confidential Termination and Release Agreement we
would cancel his account and release him from the contract that is associated
with his vacation program. The call ended and we sent *** ******** his Confidential
Termination and Release Agreement.
On
March 14, 2013 we received *** ********’s executed document and immediately
finalized the cancellation of his contract and account. We also initiated a
refund in the amount of $1,759.68, which *** ******** can expect to receive
within 7 to 10 business days.
We
trust this resolves the complaint and ask to be notified if it is not
considered resolved. Should you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ***************
Sincerely,
Customer
Service
Sundance
Vacations
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
Regards,
****** ********