Sundance Vacations

Name: Sundance Vacations
Address: 264 Highland Park Blvd, Wilkes-Barre, PA, 18702, US
Telephone: (570) 820-0900
Price range: $$
Rating: 4.7

4.7

★★

5313 reviews

|Hospitality|Wilkes-Barre, PA 18702

264 Highland Park Blvd, Wilkes-Barre, PA 18702

(570) 820-0900

https://www.sundancevacations.com/

Resorts, Travel Services

Open now:10:00 am - 3:00 pm

About

Sundance Vacations is a travel company dedicated to making affordable vacations available to everyone. With a wide variety of global destinations, you can be sure that traveling with Sundance Vacations will allow you to save time and money as well as create some lasting vacation memories for years to come. Our traveler’s needs are of the utmost importance to us and we seek to create a culture where vacationing and fun go hand-in-hand. Say “so-long” to all of the headaches and hassles that can go with travel and say “hello” to more fun, more hikes, more sunsets, more sand castles, more family togetherness and most importantly, more vacations.

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4.7

★★

5,313 reviews

5★4,088

4★948

3★268

2★0

1★0

9 reviews have no rating

5035 Reviews4.7BirdEye
209 Reviews4.8Google
52 Reviews4.8Trip Advisor
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READ OUR REVIEWS(5104)

Google Reviews(209)

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Anonymous on BBB

6 years ago

Complaint: I cancelled my membership with Sundance Vacations within three business days of signing my agreement, which falls within the legal 'cooling off' period in PA. I agreed to sign a confidential termination and release agreement and Sundance agreed to cancel my membership. I returned the agreement, Sundance claimed to never receive it, they told me to call ********* ********* (their billing company). ********* ********* told me to call Sundance Vacations. The company would NOT honor my agreement to cancel. As of today, they have sent me yet another agreement to sign. Against my better judgement I will sign and return the agreement in hopes that this will finally be cancelled. I'm getting the run around from this company and I fear they will continue to bill me for a service that I have cancelled.Desired Settlement: I would like a letter stating that my membership has been cancelled, and an apology from Sundance Vacations for misplacing my original agreement and the inconvenience caused. Business Response: Sundance Vacations, Inc. 264 Highland Park Boulevard Wilkes Barre, PA 18702 October 9, 2014 BBB of Metro Washington DC and Eastern Pennsylvania Attn: ******* ******* **** ****** ****** ******* ** ***** RE: ****** *** *******, ID ******** *** *******: Thank you for your letter dated October 7, 2014 regarding a complaint that was filed by ****** *** *******. After receiving your letter I reviewed the account and found that in the interest of customer service, on October 6, 2014 we finalized the cancellation of *** *******’s account after receiving an executed Confidential Termination and Release Agreement. No refund was due as we never processed *** *******’s deposit. We sincerely apologize for any inconvenience that this process has caused *** *******. We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####. Sincerely, Customer Service Sundance Vacations

Anonymous on BBB

7 years ago

Complaint: Sometime last year, my wife and I purchased a vacation package for $5000 for 10 vacations. We made $500 down and agreed to pay $250 a month on the remaining balance using *** credit card automatic payments. Months after, we then changed our minds on the decision that we made and talked to female employee in Sundance and told her that we changed our minds and want a refund back. She told us that they do not do refunds but instead she gave us a single vacation and they would stop the payments. At that time, we paid a total of $1000 already ($500 down payment and 2 monthly payments of $250). Just to minimize our losses, we just agreed with that settlement and instructed them to remove my credit card information from their system. And just this month, they charged me a monthly service fee of $30.75 through my *** credit card that I asked them to remove from their system. We just want a refund from the payments that we made and stop charging my credit card. We don't intend to use any vacation packages from Sundanc if they will give us our money back. I hope this issue will be resolve amicably. Thank you.Desired Settlement: Just give us our money back and please remove my credit card information from your system as what we have agreed before. Business Response: Sundance Vacations, Inc. 264 Highland Park Boulevard Wilkes Barre, PA 18702 ******* *** **** BBB of Metro Washington DC and Eastern Pennsylvania Attn: ******* ******* 4099 Birney Avenue Moosic, PA 18507 RE: ********* ***, ID ******** *** *******: Thank you for your letter dated October 10, 2014 regarding a complaint that was filed by ********* ***. After receiving your letter a representative from our customer service department had the opportunity to speak with *** ***. During the conversation *** *** explained his concerns, which amounted to buyer’s remorse. We advised *** *** that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel his account upon the receipt of an executed Confidential Termination, Release and Refund Agreement. That same day we sent *** *** his Confidential Termination, Release and Refund Agreement. Upon receipt of the executed document we will immediately finalize the cancellation of *** ***’s account and process the applicable refund. We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####. Sincerely, Customer Service Sundance Vacations Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ********* ***

Monica R on Trip Advisor

★★

7 years ago

My husband and I stayed here at the turn of the year and it was the BEST stay we have had in a loooong time. The staff was very accommodating and very friendly and made our dream of having a completely peaceful week a reality. The restaurant on site, The Chophouse, was excellent and the staff echoed the sincerity and kindness of the resort staff, not to mention the food was great!! It snowed when we were there (ice everywhere) and the manager came out to take care of the property and set us up so that we would have all we needed to have a wonderful and relaxing week. We stayed in one of the cottages and it was a great experience. We were scheduled to stay in the main house but they had a cottage open and they allowed us to switch. It was the BEST.CHOICE.EVER. The cottage was small but it was more than wonderful for my husband and I. There is no formal kitchen and no sink (except in the bathroom) so be forewarned, although we made it work and it didn't take away from the experience. There was a cozy fireplace in the living room that we cuddled up to every night before going to bed and a television in both the living room and the bedroom so if we wanted to watch different things, we could. The couch was a pullout and would work for a small family but if you're looking to do more than 2 adults and a child in the cottage that we stayed in, you're pushing it. Again, they allowed us to see the cottage before we changed our minds so we were able to make an informed choice. Did I mention it was the BEST CHOICE EVER!?!? I was supposed to write this review after we left in January but I still remember it all like it was yesterday. Thanks again to this wonderful staff for making a long overdue getaway a peaceful and refreshing haven.

Business Response:

Hello Monica and Ayinde, What a pleasure to read your comments and remember a beautiful (but loooong!) winter season now that it is Summer at Woodfield Manor. You two certainly did make the most of it while you were here and were a pleasure to have as guests! You would both get a kick out of seeing how different the property is NOW! The outdoor pool with its waterfall (which was hardly noticeable when it was all covered in snow) is now the centerpiece of the property. Everything is green instead of white and the birds are everywhere. Spring Summer Winter or Fall... Woodfield Manor is a delightful place to be. See you next time!

Tkhain on Trip Advisor

★★

7 years ago

A spotless suite in the Pocono area. Room #11 was perfect for our family of 4(2 adults and two elemtary age children). Theresa was very helpful. Would stay again but hopefully more than just 2 nights in the future. We would love to try the onsite restaurant next time if our time allows. Bushkill falls was about 40 minutes away but well worth the trip!

Business Response:

I really appreciate your thoughtful and heartfelt comments... we all just Love this place and are so pleased when new guests see what we see! Looking forward to greeting you on your next visit Theresa, Amanda and Joanne

ohhmanjinet on Trip Advisor

★★

7 years ago

My husband and I as well as my sister in law and her husband, just spent a very wonderful and relaxing weekend at Woodfield Manor. We were celebrating our anniversaries. Theresa was the absolute best! We weren't able to check in at check in time, but that was not a problem, Theresa made sure she had everything ready for us when we arrived and all we had to do was walk to the lobby and our key was waiting for us. As recommended by Theresa we had dinner the first night at the Frogtown Chophouse and it was delicious!!! The next night we went to Smuggler's Cove for some yummy Surf and Turf. We had such a great time we are already planning our next trip with the kids. Thank you so much for everything & for making our trip memorable.

Business Response:

Hello Jinet! It was a pleasure for me to see the smiles on your faces during your anniversary weekend here at Woodfield. It is such a sweet place and it is so fun to watch people fall in love with it. Cottages #17 and #20 will be waiting for your next visit!

Amanda H on Trip Advisor

★★

7 years ago

We stay at Woodfield for the night before my sister wedding and the wedding night. Theresa was so good to the whole wedding party, she went beyond helping, she has touch the brides and my heart so deeply. I cannot wait to go again it was the BEST experience every. . Every thing was so nice and clean, fresh, it was a cozy place, laid back, great place to relax and it felt very homey. I want to make this a place I take my family for a nice little get away from home at least once year if not more. I cannot not talk enough about it.

Business Response:

Hello Amanda, Diane's wedding will be one of my favorite memories for the rest of my life. Watching the two of them look into each other's eyes as they spoke there vows brought me to tears. They both just sparkled in the late afternoon sunlight.. Thank you for choosing Woodfield Manor... it was a pleasure and an honor to be a part of such a special event in all of your lives. Smiling in your direction...

Bridget O'Connell on Facebook

★★

7 years ago

Love the Ocean City Maryland property it was beautiful right on the bay. Planning to go again this year. ;)

Cindy Gerson on Facebook

★★

7 years ago

I have to agree with most comments here. Sundance does give its clients exactly what is promised, see my review to the left of this. We had a wonderful time in Gatlinburg at the Summit resort. Everything was exactly as expected, clean, in order and very comfortable. The environment was fabulous and we enjoyed the heated indoor pool and hot tub very much especially on the day it snowed.

Jasmine SoLovely on Facebook

★★

7 years ago

I Love It Here!!!!