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SYNERGY HomeCare
- Home Health Care
- Schaumburg, IL
About this business
Location details
1701 E. Woodfield Road, Schaumburg, IL, 60173, United States
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I am a past client of this provider Maurine worked with us for many months during the end of last year and the beginning of this year. During this time, she took care of my 91 year old mother who has advanced dementia. The minute Maurine walked in, she clicked right away with Mom. She stayed with her during all of her time at the house finding inventive ways to keep her busy and exercise her . They played games and did coloring and puzzles. She also fed her and assisted her with dressing and washroom issues. My mom was alway... read more
I am a current client of this provider Synergy Home Care does an excellent job of working with clients and their families in tailoring service to meet client needs. All caregivers are friendly, polite, kind and prompt in providing expected services. Management is very willing to work with client issues and discuss and implement required adjustments in a prompt, professional manner.
I am a current client of this provider We interviewed three agencies to provide in-home care for our elderly uncle. Synergy was clearly our top choice. They listened carefully to assess our needs and tailored services accordingly. The caregiver they selected was a perfect match for my uncle. The team at Synergy communicated with us seamlessly and consistently exceeded our expectations.
Business response:
<p>Melanie thank you for the kind words. It has been a great pleasure working with you and serving your uncle.</p>
I am a current client of this provider Synergy has been a wonderful experience and truly a compassionate and dedicated professional provider. The attention to client/family satisfaction and focus on patient health & overall well being has been a priority from the beginning and a continued practice among all the care givers on their staff. The reliable support has absolutely set them apart from any other type of care you could ask for when considering hiring professional help for a loved one. Paul & his staff have really gone... read more
I am a current client of this provider The caregiver from Synergy did a fantastic job taking my mother to her grandson's wedding. The cv was responsible for bathing, dressing, fixing mom's hair & make-up, driving to & from the event, keeping mom calm during the wedding ceremony, socializing, and helping mom with dinner. Th cg exceeded our expectations. Prior to the date there was a meeting held with synergy representatives to evaluate mom & discuss the expectations for the event. The reps were very professional & went over a... read more
I am a current client of this provider They are responsive, compassionate, and very sensitive to our needs. They make caring for your relative easy. I would highly recommend them to anyone looking for care giving assistance.
Business response:
<p>Joe, Your family has been very welcoming and we have appreciated the opportunity to work with you and your brother. Thank you for your ringing endorsement.</p>
I am a current client of this provider My family is extremely grateful for all of the help that the Synergy in-home caregiver has been able to provide. The company is professional and effective. The caregiver is reliable, kind, and hard working. We are so glad that we were able to find the help we needed from them!
I am a past client of this provider They could have been better at following through with their promises. They said they would train their caregiver, but they assigned a caregiver who has zero training or orientation, didn't even know the name of the client, and had never worked for the agency before. I only got 2 hours' notice that the caregiver was coming and I had to train her. They should improve the training of the caregivers.
Business response:
Client satisfaction is of utmost importance to me as the owner of this company. In our weekly meetings we discuss each family we are working with and the Caregivers assigned. We make the best match possible and always introduce Caregivers in person. Illinois law requires that Caregivers have a minimum of eight hours of training upon hire and we train all new Caregiver in the orientation process prior to them starting a case. New Caregivers are supported and supervised closely so that we may answer their questions and those o... read more
I am a past client of this provider It was a waste of time and money. I would like more experienced caregivers.
Business response:
Hello Joanna, Thank your your review and feedback, of course I wish it better. I am sorry we did not meet your expectations when working with your mom. End of life cases are incredibly difficult for the family and also the Caregivers. I spoke with the team extensively regarding the service provided and got their feedback as well. By all accounts it sounded like the office staff was in appropriate close touch with Caregiver introductions, Care Plan reviews and family check ins. We did make a switch of Caregivers when one was... read more
Frequently asked questions about SYNERGY HomeCare
How is SYNERGY HomeCare rated?
SYNERGY HomeCare has a 4.6 star rating with 140 reviews.
When is SYNERGY HomeCare open?
SYNERGY HomeCare is open now. It is open 24/7.