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SYNERGY HomeCare
- Home Health Care
- Schaumburg, IL
About this business
Location details
1701 E. Woodfield Road, Schaumburg, IL, 60173, United States
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I am a current client of this provider My family is extremely grateful for all of the help that the Synergy in-home caregiver has been able to provide. The company is professional and effective. The caregiver is reliable, kind, and hard working. We are so glad that we were able to find the help we needed from them!
I am a past client of this provider They could have been better at following through with their promises. They said they would train their caregiver, but they assigned a caregiver who has zero training or orientation, didn't even know the name of the client, and had never worked for the agency before. I only got 2 hours' notice that the caregiver was coming and I had to train her. They should improve the training of the caregivers.
Business response:
Client satisfaction is of utmost importance to me as the owner of this company. In our weekly meetings we discuss each family we are working with and the Caregivers assigned. We make the best match possible and always introduce Caregivers in person. Illinois law requires that Caregivers have a minimum of eight hours of training upon hire and we train all new Caregiver in the orientation process prior to them starting a case. New Caregivers are supported and supervised closely so that we may answer their questions and those o... read more
I am a past client of this provider It was a waste of time and money. I would like more experienced caregivers.
Business response:
Hello Joanna, Thank your your review and feedback, of course I wish it better. I am sorry we did not meet your expectations when working with your mom. End of life cases are incredibly difficult for the family and also the Caregivers. I spoke with the team extensively regarding the service provided and got their feedback as well. By all accounts it sounded like the office staff was in appropriate close touch with Caregiver introductions, Care Plan reviews and family check ins. We did make a switch of Caregivers when one was... read more
I am a past client of this provider They needed to make sure they sent caregivers that were helpful. The caregivers didn't know what they were doing. They need to be trained.
Business response:
Hello Margo - Thank you for your feedback. I am apologetic that your experience with our agency was not satisfactory. I can assure you that we do extensive training with our Caregiver team as is required by the State of Illinois. Training is conducted in the office and at home if needed. We ask for open dialogue so we can address any client concerns allowing us to support or replace the Caregiver. Thank you, Paul Fisher Agency Owner
I am a past client of this provider It was terrible service. They need better providers. They need to have higher-quality caregivers. When the caregiver was introduced to me as one of the best ones they had in our area. It wasn't a good representation of their best.
Business response:
Dear Ryan, With all clients current and past we take your feedback seriously. Feedback is appreciated and acted upon. In this case I have reviewed the situation with my team and the feedback is that the Caregiver does in fact have a high approval rating from past client feedback and we feel confident introducing her to clients going forward. Without a doubt matching Caregivers and clients is not always a guarantee and I do see that as the situation here. There can be a multitude of reasons why some are not going to be compat... read more
I am a past client of this provider We had to come home early because the caregiver gave up. They could have provided us a better caregiver. The manager visited and said that they sent their best caregiver.
Business response:
Dear Kyle, We wish we had success in helping your family but unfortunately did not. The Caregiver was well briefed and was introduced to what we all believed was a case she could handle as our Lead Caregiver. After some time she felt there were serious safety issues and she called for support. Thank you for your feedback as we review all comments and feedback in our team meetings so we can assess and best support families going forward. Regards, Paul Fisher Owner SYNERGY HomeCare
Frequently asked questions about SYNERGY HomeCare
How is SYNERGY HomeCare rated?
SYNERGY HomeCare has a 4.6 star rating with 146 reviews.
When is SYNERGY HomeCare open?
SYNERGY HomeCare is open now. It is open 24/7.