SYNERGY HomeCare

4.6

Home Health Care
Golden Valley, MN

About this business

Healthcare Home Health Care

Location details

7575 Golden Valley Road, Golden Valley, MN, 55427, United States

Get directions

4.6279 reviews

Select a rating

Pat W_13

3 years ago

I am a past client of this provider I don't know, probably the companionship is what helped me the most. I would like them just to be consistent in picking someone, getting someone to help.

Business response:

Thanks Pat. Appreciate the feedback. Glad you enjoyed the companionship piece. As I mentioned prior, finding consistency with such short shifts is a challenge. We're happy to staff short shiftsfor our clients but there is a little give and take when the shifts are shorter. I appreciate your underwtanding of that.

Anonymous_3835

3 years ago

I am a current client of this provider I have many needs and I feel abandoned. The blame has been shifted to me. They could have done everything I listed above, including sending adequately trained people. They have sent me caregivers who are terrified of dogs and I own a dog. I've had caregivers want to come and sit and collect the pay. When I was finally assigned a good caregiver, she was reassigned to another position. If they would have a back up system for shifts covered that would be good. I would like to see them mat... read more

Business response:

Thanks you for the feedback, Anonymous_3855. I'd like to discuss in further detail if you would like to call the office.

Michele V_2

4 years ago

I am a current client of this provider They have been here for 2 months, and I am still doing what they should be doing. The younger people that they send into the home have no skills, and they still need training.

Business response:

Thanks for your candid review Michele. That’s the only for us to learn and grow. While we pride ourselves on our overwhelming number of 5-star ratings, we know we’re not perfect. In fact, based on your review, we still have a long way to go. Thank you for staying with us as a client and providing such vital feedback.

Kris C_1

5 years ago

I am a past client of this provider She did not like having someone in her home because she did not need it and maybe the people at her house were not a good match for her. I would say that meeting with the company was the most impressive part of the experience.

Business response:

Thanks Kris. WE appreciate the feedback. Sometimes finding the right match can be challenging, I know. We've had a very strong bench of caregivers as of late. Give us a call at the office if you'd like to discuss. Thanks again.

DMpls

6 years ago

Other We were told no problem with care givers weekday mornings, most weeks we are on the schedule for one day. On rare occasions, 3-5 days are covered. The excuse:not enough employees. Aides leave early, would not do light work if it doesn't directly involve patient. Paperwork has been lost, cannot get insurance reimbursement without it. Months have passed. Not a good experience. Very unprofessional. Unreliable.

Business response:

Thanks DMPLS. WE appreciate the feedback and apologize for the mishaps. No excuses. We've revamped our entire office team and can assure we have fixed these issues.

Sherry H_2

6 years ago

I am a past client of this provider They could have provided consistent and trained caregivers from the beginning. They should tell the clients what to expect. They should tell them that it is going to take a few months to deliver a consistent care team instead of saying that they have one ready. They should make sure the caregivers are adequately trained.

Business response:

Hi Sherry. Thank you for your feedback. We appreciate any and all. Sometimes it does take a little longer to get the team in place. We're pretty good at matchmaking but by no means perfect. Please call the office.