SYNERGY HomeCare

4.6

Home Health Care
Golden Valley, MN

About this business

Healthcare Home Health Care

Location details

7575 Golden Valley Road, Golden Valley, MN, 55427, United States

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4.6298 reviews

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JG 1

13 years ago

I am a past client of this provider My mom is 88 years old, she's wheelchair bound so she can't walk at all. Synergy Home Care offer a 1-hour service every other week, on Saturday and Sunday morning. They did an observation, which is part of the assessment as far as how I take care of my mom and that kind of thing. The diabetes doesn't really factor in because they aren't doing any medication. But she's incontinent, so basically, it's to get her up in the morning and get her in the bathroom and get her dressed for the day an... read more

Edina36

14 years ago

I am a current client of this provider My Synergy Home Care provider has given me my life back. As my father needed more and more assistance, I knew I needed help. I had no idea how wonderful it would be to work with Synergy! They have met every need as it has arisen, with quick response, excellent care, and really quality people. I would recommend them to anyone looking at in home care. These are great people! My father has never been happier or better cared for.

Anonymous_1748946850

11 months ago

I am a past client of this provider Whoever is going to hire them really needs to do their homework in terms of the caretakers. They need to make sure that SYNERGY sends them the right qualified people. They also need to get out of the handwritten age and start using Teams or some sort of automated process to be able to keep everyone up-to-date. The caregivers need to be updated and on the same page. From February on, the caregivers we had, along with their director of nursing, were top-notch, and should've been what we rece... read more

Business response:

Dear anonymous - I’d really like to have a follow up conversation regarding your feedback and concerns. Please call the office since I don’t know who you are! Thanks - Mitch Owner/President

Brad S_2

3 years ago

I am a current client of this provider I would like them to provide staff that actually show up. I would like them to actually show up and have the staff actually do the work.

Business response:

Thanks Brad. I know we've already soken about the issues. Between the shifts being short and the level of physical exertion, these were tough shifts to fill, as I conveyed to you that it might be. I appreciate your patience as we tried very hard to accomodate your needs since you've been through so many other agencies that weren't able. All the best to you Brad.

Pat W_13

3 years ago

I am a past client of this provider I don't know, probably the companionship is what helped me the most. I would like them just to be consistent in picking someone, getting someone to help.

Business response:

Thanks Pat. Appreciate the feedback. Glad you enjoyed the companionship piece. As I mentioned prior, finding consistency with such short shifts is a challenge. We're happy to staff short shiftsfor our clients but there is a little give and take when the shifts are shorter. I appreciate your underwtanding of that.

Anonymous_3835

4 years ago

I am a current client of this provider I have many needs and I feel abandoned. The blame has been shifted to me. They could have done everything I listed above, including sending adequately trained people. They have sent me caregivers who are terrified of dogs and I own a dog. I've had caregivers want to come and sit and collect the pay. When I was finally assigned a good caregiver, she was reassigned to another position. If they would have a back up system for shifts covered that would be good. I would like to see them mat... read more

Business response:

Thanks you for the feedback, Anonymous_3855. I'd like to discuss in further detail if you would like to call the office.

Michele V_2

5 years ago

I am a current client of this provider They have been here for 2 months, and I am still doing what they should be doing. The younger people that they send into the home have no skills, and they still need training.

Business response:

Thanks for your candid review Michele. That’s the only for us to learn and grow. While we pride ourselves on our overwhelming number of 5-star ratings, we know we’re not perfect. In fact, based on your review, we still have a long way to go. Thank you for staying with us as a client and providing such vital feedback.

Kris C_1

6 years ago

I am a past client of this provider She did not like having someone in her home because she did not need it and maybe the people at her house were not a good match for her. I would say that meeting with the company was the most impressive part of the experience.

Business response:

Thanks Kris. WE appreciate the feedback. Sometimes finding the right match can be challenging, I know. We've had a very strong bench of caregivers as of late. Give us a call at the office if you'd like to discuss. Thanks again.

DMpls

7 years ago

Other We were told no problem with care givers weekday mornings, most weeks we are on the schedule for one day. On rare occasions, 3-5 days are covered. The excuse:not enough employees. Aides leave early, would not do light work if it doesn't directly involve patient. Paperwork has been lost, cannot get insurance reimbursement without it. Months have passed. Not a good experience. Very unprofessional. Unreliable.

Business response:

Thanks DMPLS. WE appreciate the feedback and apologize for the mishaps. No excuses. We've revamped our entire office team and can assure we have fixed these issues.