SYNERGY HomeCare

4.8

Home Health Care
Andover, MN

About this business

Healthcare Home Health Care

Location details

1879 Station Parkway NW, Suite 310, Andover, MN, 55304, United States

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4.8367 reviews

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Mary C

7 years ago

I am a current client of this provider The services are a godsend. I really like them. They are efficient, they are on time, and they do their job.

Kathryn (

7 years ago

I am a current client of this provider We really needed someone to come in and help my father with bathing. His condition has progressed, which means that he can't do some things for himself. When my mother or other family members would help him, he would be put off, but they have been very professional and helpful about everything. They are very friendly and they gave more information than any of the other home health care agencies that we interviewed.

Business response:

Thank you Michelle for your review. We work very hard to make sure that the family and clients have all the information they need prior to setting up home care. Making the decision for help in the home is a difficult one and creates a lot of initial stress. As in-home care becomes more regular, we find that clients are more relaxed and look forward to our visits!

Kelly H

7 years ago

I am a current client of this provider I feel confident that she is being taken care of. I don't have to worry. They could have more communication because I don't really know what goes on at SYNERGY HomeCare. I like the fact that they try to give me the same caregiver everyday. That helps my mom.

Business response:

Hi Kelly, Thank you for your review and I am glad that we have been able to provide the same caregiver for your mom everyday and that you do not need to worry. We always communicate with clients and or family members when there is a change. If everything is going according to the plan, we keep moving forward. We take your feedback very seriously and review client input on a regular basis. From your report we will make efforts to communicate more frequently with you. Thank you

Marvin R

7 years ago

I am a past client of this provider They helped her by just taking really good care of her by feeding her and keeping her comfortable. I like that they worked very hard to provide consistency by sending the same caregiver every time.

Barb P

7 years ago

I am a current client of this provider My mom is more interactive because of the services. They did a good job at matching a caregiver.

Business response:

Barb, That is great to hear and thank you for the review! Brian

Mary D

7 years ago

I am a current client of this provider We liked knowing that someone was there for him so that we weren't worrying about him. They are very friendly. They came out and assessed the house.

Shirley A

7 years ago

I am a current client of this provider It's great to have someone come in to help with my bath and whatever else needs to be done. They're very reliable people, and they're very good.

Business response:

Shirley, Thank you for making the point about how reliable our team is. We monitor and make sure that caregivers are at their shift within 5 mins of the start time. If they do not check in from the house, we are immediately notified and contact the caregiver to find out what is going on. Summer is traffic season, winter is winter season (snow) and so we work to make sure they have ample time from one client to the next for these conditions. Brian

Mary Ann O

7 years ago

I am a current client of this provider It has helped me out a lot. She doesn't wait for me to tell her what to do and that means a lot to me. I had a woman here that I was scared of. I had the company get rid of her and I need to know if she got fired or not. But, I have good caregiver now.

Jocelyn A

7 years ago

I am a current client of this provider I think it's all about the consistency again. I think my parents like one caregiver better than the other. Maybe they could have more consistency.